My family and I have been eating at pollo rancheros for over a decade. The food there - particularly the flautas with that yellow sauce - have brought us comfort and satisfaction for as long as I can remember. Can’t recommend the spot enough. Good place for good conversation, with the best salsa in the area.
Cindy Garcia
Tania G does not know customer service. Laughing and ignored me while I was standing there looking for a menu. I do not recommend going here. I make that drive to Arlington to Pollo rico where food is served hot and on the spot. Very disappointed at the service. Maybe a class on customer service or a new hostess
Ivan lazo
Super Pupusas and Pollo Peruano , good place for food .
Brenda H
Everything was horrible . From the bad service from the waitress to the food .greasy pupusas . Soup that was days old . Stale chips . No wonder the place was empty on a Saturday
samuel Arevalo
I love chicken, but especially pupusas ????
Atmosphere: 5
Food: 5
Service: 5
Henry Gonzales
The meals 50/50 BAD service and incidentally they already charge you 20% of TIP. In the letter it said $9.99 and they charged me $10.99 and blamed the machine, be careful
Atmosphere: 2
Food: 3
Service: 2
Carlos Reyes
Food was OK, Service was horrible because it automatic tip included and check your receipt because they like to charge for extra fees. Smelled like dirty mop water.
Atmosphere: 1
Food: 4
Service: 1
Vn Cast
Not authentic Peruvian pollo a la brasa. Taste is dull and dry
Atmosphere: 3
Service: 3
Justin N
The chicken is delicious.
Atmosphere: 3
Food: 3
Service: 4
Elmer Cruz
Be careful with the card in this place. Better to pay in cash. Food is good but the service is terrible.
Recommended dishes: Chips Salsa, Rotisserie Chicken, Quarter Chicken, Whole Chicken, Green Sauce, Yellow Sauce, Carne Asada, Black Beans, Fries
Brenda C
I’ve been coming to this place for about 15 + years on & off.Today was my last day I visit this place.As I walked in, I was greeted by Ovy. He looked at us asked if we’re were dinning in, we said yes, he grabbed menus & stormed off. We stayed at the door confused cause he didn’t tell us to follow or anything. We ended up sitting down where he placed the menus.Just felt kinda of weird & unwelcome with this.Our server was Tania. Everything was fine till she brought our drinks with no ice. We ordered Horchatas, they came warm. Tasted like the batch was not even being held in a fridge. We returned the horchata & asked for water. She brought us again Clorox smelling water with no ice. We decided not to complain or anything, simply refrain from drinking anything.I observed her touching her long curly hair several times, walking to the cashiers, touching her phone/texting behind the counter, then eventually bringing us our food. She never washed her hands between this which is very unsanitary.To finish off the night, we asked for split check ( it was 4 of us dining in but only 3 ate meals). We were told they couldn’t split because they had just changed system. When they printed our check, we noticed they charged us for a large party gratuity. A large party would be 5+ people.I’ve never been someone who minds tipping, however, based off of someone’s performance & sanitation.Even with that being said, the bare minimum would always be 15%. I just found it weird it said large party & it was 20%. I asked them what the reason to this was & ovy said “anytime it’s more than $50 we charge”.That is complete false as we are regular customers and this has never been the case.I felt because they knew my face showed I was not content they felt the need to do so.Service is terrible and I do not recommend this to anyone after today.
Atmosphere: 1
Food: 3
Service: 1
Mijhael T
I’ve been going to this restaurant on and off for a couple of years now. They have delicious food and generous portions for the price. I give it 4 stars due to an issue many years ago. Suffice to say I only pay with cash or Apple Pay (NFC payment)
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Carne Asada
Jeferson Chavez
How can I be able to work with you?
Jahayra Corrales
There was no flavor on the chicken and the rice was not fully cooked.
My family and I have been eating at pollo rancheros for over a decade. The food there - particularly the flautas with that yellow sauce - have brought us comfort and satisfaction for as long as I can remember. Can’t recommend the spot enough. Good place for good conversation, with the best salsa in the area.
Tania G does not know customer service. Laughing and ignored me while I was standing there looking for a menu. I do not recommend going here. I make that drive to Arlington to Pollo rico where food is served hot and on the spot. Very disappointed at the service. Maybe a class on customer service or a new hostess
Super Pupusas and Pollo Peruano , good place for food .
Everything was horrible . From the bad service from the waitress to the food .greasy pupusas . Soup that was days old . Stale chips . No wonder the place was empty on a Saturday
I love chicken, but especially pupusas ????
Atmosphere: 5
Food: 5
Service: 5
The meals 50/50 BAD service and incidentally they already charge you 20% of TIP. In the letter it said $9.99 and they charged me $10.99 and blamed the machine, be careful
Atmosphere: 2
Food: 3
Service: 2
Food was OK, Service was horrible because it automatic tip included and check your receipt because they like to charge for extra fees. Smelled like dirty mop water.
Atmosphere: 1
Food: 4
Service: 1
Not authentic Peruvian pollo a la brasa. Taste is dull and dry
Atmosphere: 3
Service: 3
The chicken is delicious.
Atmosphere: 3
Food: 3
Service: 4
Be careful with the card in this place. Better to pay in cash. Food is good but the service is terrible.
Atmosphere: 2
Food: 4
Service: 1
Restaurantji Recommends
Food is always good here!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Chips Salsa, Rotisserie Chicken, Quarter Chicken, Whole Chicken, Green Sauce, Yellow Sauce, Carne Asada, Black Beans, Fries
I’ve been coming to this place for about 15 + years on & off.Today was my last day I visit this place.As I walked in, I was greeted by Ovy. He looked at us asked if we’re were dinning in, we said yes, he grabbed menus & stormed off. We stayed at the door confused cause he didn’t tell us to follow or anything. We ended up sitting down where he placed the menus.Just felt kinda of weird & unwelcome with this.Our server was Tania. Everything was fine till she brought our drinks with no ice. We ordered Horchatas, they came warm. Tasted like the batch was not even being held in a fridge. We returned the horchata & asked for water. She brought us again Clorox smelling water with no ice. We decided not to complain or anything, simply refrain from drinking anything.I observed her touching her long curly hair several times, walking to the cashiers, touching her phone/texting behind the counter, then eventually bringing us our food. She never washed her hands between this which is very unsanitary.To finish off the night, we asked for split check ( it was 4 of us dining in but only 3 ate meals). We were told they couldn’t split because they had just changed system. When they printed our check, we noticed they charged us for a large party gratuity. A large party would be 5+ people.I’ve never been someone who minds tipping, however, based off of someone’s performance & sanitation.Even with that being said, the bare minimum would always be 15%. I just found it weird it said large party & it was 20%. I asked them what the reason to this was & ovy said “anytime it’s more than $50 we charge”.That is complete false as we are regular customers and this has never been the case.I felt because they knew my face showed I was not content they felt the need to do so.Service is terrible and I do not recommend this to anyone after today.
Atmosphere: 1
Food: 3
Service: 1
I’ve been going to this restaurant on and off for a couple of years now. They have delicious food and generous portions for the price. I give it 4 stars due to an issue many years ago. Suffice to say I only pay with cash or Apple Pay (NFC payment)
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Carne Asada
How can I be able to work with you?
There was no flavor on the chicken and the rice was not fully cooked.
Atmosphere: 2
Food: 2
Service: 4
Recommended dishes: Quarter Chicken
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