Terrible slow service with staff that ignores questions and does not acknowledge customers
Atmosphere: 1
Food: 1
Service: 1
Boulder Management
Hands down the best customer service I’ve received at McDonald’s. Kudos to this manager and phenomenal team!
Atmosphere: 5
Food: 5
Service: 5
Adriano Tarantola
One of the cleanest and well decorated McDonald’s I’ve ever seen: the floors were spotless. Drink station was fully stocked with cups, lids, napkins, straws etc which isn’t always a given. Every table had a flower centerpiece. The only drawback was a really noisy fries machine that could be heard in the dining room every time the timer went off but other than that, amazingly clean! I was shocked!
Atmosphere: 4
Food: 3
Service: 4
Ed Kent
Employees seemed agitated and confused
Atmosphere: 3
Food: 5
Service: 3
Yuuya Jay
I live very close to this McDonald's so me and my friend went in to order some food yesterday and were utterly shocked and disappointed with the service. We looked at the menu for a bit and we were stared down by the gentleman in the blue shirt (who we assumed was the manager) the entire time. Eventually we went to the register as the same guy glared at us from where he was standing without saying anything for a good minute. Confused, we asked if he could take our order and he begrudgingly walked over after letting a minute pass without saying a word or acknowledging us. Eventually we told him our orders and asked him questions about the meal and instead of speaking to us he would just make faces so we said we're good and left. As we were leaving he starts yelling something at us and laughing or talking to someone in the back and laughing as he kept leaning over to watch us leave. I have genuinely never felt so uncomfortable in my life. The staff was at best, extremely unprofessional and at worst straight up bullying customers. Now it makes sense that we didn't see anyone else eating there. If you want to be treated like a decent human being and not be basically harassed and dehumanized by the staff when you're just trying to order DO NOT DO BUSINESS HERE.
Atmosphere: 1
Food: 1
Service: 1
Mahsa R
If I could give a zero!! Worst experience! The manager had such an attitude and kept staring at us the whole time without even trying to talk or help us. My friend and I waited for five minutes, and when we asked the crew member or (I assume the manager) if anyone could take our order, they just shook their head without saying a word!
Atmosphere: 1
Food: 1
Service: 1
Dan Griffin
I got quick service, reasonable prices and good food!
Atmosphere: 5
Food: 5
Service: 5
Troy Davis
The food is just fine. The staff is pleasant and kind as a whole. But the service is unbelievably slow. Like no-one at the front cashier for 8 minutes slow. We watched the manager roam around the cook area looking completely lost. Not guiding any employees or making things smoother - just lost. There’s another McDonald’s just a block down the road. Definitely go to the other one.
Atmosphere: 4
Food: 4
Service: 1
Amanda L
The slowest McDonald’s in NoVa.
Atmosphere: 1
Food: 1
Service: 1
Issac Kumlachew
Worst location. Do not do business here or you will get sick. Repeatedly finding hair in food and rats inside dining room on multiple occasions. Also, no strawberry shake. DO NOT visit or spend money at this location. Waste of time!
The manager interacted with us in a manner that was noticeably rude and disrespectful. The service was disorganized with evident confusion about the customer order. Moreover, the staff at the second window did not meet expected standards of customer service. I would recommend enhanced training and process improvements to help increase operational efficiency and overall customer satisfaction.
Atmosphere: 1
Food: 1
Service: 1
J
The manager was very rude and disrespectful to me. I order a cheeseburger and waited over 15 minutes in the drive thru for a cold sandwich that was missing toppings and made incorrectly. I went inside the lobby and the manager started arguing with me in front of customers. Lobby only had around 5 people in it. All I wanted was to be accommodated for my time being wasted and my food made fresh and correct. Instead after touching my sandwich the manager not wearing gloves takes my food to the back and reuses the same sandwich. I waited 20 minutes in the lobby for a cheeseburger. Totally out to 45 minutes both drive thru and lobby for cheeseburger. I have videos, he needs to never be in management how nasty and disgusting he is. I recorded everything. Waiting on the owner response.
Atmosphere: 1
Food: 1
Service: 1
John Splain
Typical McDonald's restaurant experience. Walk-in service is way faster than waiting in the long drive thru line.
Atmosphere: 3
Food: 3
Service: 3
J G
I would like to express my concerns regarding my recent experience at a McDonald's location. Unfortunately, the service was disorganized, and there appeared to be confusion regarding the order of customers. Additionally, the staff at the second window did not meet expectations for customer service. It may be beneficial for training or processes to be reviewed in order to enhance efficiency and customer satisfaction. Thank you for your attention to this matter.
Atmosphere: 1
Food: 1
Service: 1
sigue sputnik
Overall not bad, not great. Food was cooked fresh. The seating area needed a quick cleaning; random napkins on the floor and tables, dried soda spills on some tables and floor.
Due to the decline in kids' behavior, this location has recently initiated a rule that no one under 18 is allowed to eat in the restaurant without a chaperone at least 21 years old. And yes, they lock the entrance and customers must ring a door bell to be allowed in. During this visit I didn't see anyone get carded, but no one looked under 18 either.
Terrible slow service with staff that ignores questions and does not acknowledge customers
Atmosphere: 1
Food: 1
Service: 1
Hands down the best customer service I’ve received at McDonald’s. Kudos to this manager and phenomenal team!
Atmosphere: 5
Food: 5
Service: 5
One of the cleanest and well decorated McDonald’s I’ve ever seen: the floors were spotless. Drink station was fully stocked with cups, lids, napkins, straws etc which isn’t always a given.
Every table had a flower centerpiece.
The only drawback was a really noisy fries machine that could be heard in the dining room every time the timer went off but other than that, amazingly clean! I was shocked!
Atmosphere: 4
Food: 3
Service: 4
Employees seemed agitated and confused
Atmosphere: 3
Food: 5
Service: 3
I live very close to this McDonald's so me and my friend went in to order some food yesterday and were utterly shocked and disappointed with the service. We looked at the menu for a bit and we were stared down by the gentleman in the blue shirt (who we assumed was the manager) the entire time. Eventually we went to the register as the same guy glared at us from where he was standing without saying anything for a good minute. Confused, we asked if he could take our order and he begrudgingly walked over after letting a minute pass without saying a word or acknowledging us. Eventually we told him our orders and asked him questions about the meal and instead of speaking to us he would just make faces so we said we're good and left. As we were leaving he starts yelling something at us and laughing or talking to someone in the back and laughing as he kept leaning over to watch us leave. I have genuinely never felt so uncomfortable in my life. The staff was at best, extremely unprofessional and at worst straight up bullying customers. Now it makes sense that we didn't see anyone else eating there. If you want to be treated like a decent human being and not be basically harassed and dehumanized by the staff when you're just trying to order DO NOT DO BUSINESS HERE.
Atmosphere: 1
Food: 1
Service: 1
If I could give a zero!! Worst experience! The manager had such an attitude and kept staring at us the whole time without even trying to talk or help us. My friend and I waited for five minutes, and when we asked the crew member or (I assume the manager) if anyone could take our order, they just shook their head without saying a word!
Atmosphere: 1
Food: 1
Service: 1
I got quick service, reasonable prices and good food!
Atmosphere: 5
Food: 5
Service: 5
The food is just fine. The staff is pleasant and kind as a whole. But the service is unbelievably slow. Like no-one at the front cashier for 8 minutes slow. We watched the manager roam around the cook area looking completely lost. Not guiding any employees or making things smoother - just lost. There’s another McDonald’s just a block down the road. Definitely go to the other one.
Atmosphere: 4
Food: 4
Service: 1
The slowest McDonald’s in NoVa.
Atmosphere: 1
Food: 1
Service: 1
Worst location. Do not do business here or you will get sick. Repeatedly finding hair in food and rats inside dining room on multiple occasions. Also, no strawberry shake. DO NOT visit or spend money at this location. Waste of time!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The manager interacted with us in a manner that was noticeably rude and disrespectful. The service was disorganized with evident confusion about the customer order. Moreover, the staff at the second window did not meet expected standards of customer service. I would recommend enhanced training and process improvements to help increase operational efficiency and overall customer satisfaction.
Atmosphere: 1
Food: 1
Service: 1
The manager was very rude and disrespectful to me. I order a cheeseburger and waited over 15 minutes in the drive thru for a cold sandwich that was missing toppings and made incorrectly. I went inside the lobby and the manager started arguing with me in front of customers. Lobby only had around 5 people in it. All I wanted was to be accommodated for my time being wasted and my food made fresh and correct. Instead after touching my sandwich the manager not wearing gloves takes my food to the back and reuses the same sandwich. I waited 20 minutes in the lobby for a cheeseburger. Totally out to 45 minutes both drive thru and lobby for cheeseburger. I have videos, he needs to never be in management how nasty and disgusting he is. I recorded everything. Waiting on the owner response.
Atmosphere: 1
Food: 1
Service: 1
Typical McDonald's restaurant experience. Walk-in service is way faster than waiting in the long drive thru line.
Atmosphere: 3
Food: 3
Service: 3
I would like to express my concerns regarding my recent experience at a McDonald's location. Unfortunately, the service was disorganized, and there appeared to be confusion regarding the order of customers. Additionally, the staff at the second window did not meet expectations for customer service. It may be beneficial for training or processes to be reviewed in order to enhance efficiency and customer satisfaction. Thank you for your attention to this matter.
Atmosphere: 1
Food: 1
Service: 1
Overall not bad, not great. Food was cooked fresh. The seating area needed a quick cleaning; random napkins on the floor and tables, dried soda spills on some tables and floor.
Due to the decline in kids' behavior, this location has recently initiated a rule that no one under 18 is allowed to eat in the restaurant without a chaperone at least 21 years old. And yes, they lock the entrance and customers must ring a door bell to be allowed in. During this visit I didn't see anyone get carded, but no one looked under 18 either.
Atmosphere: 3
Food: 3
Service: 3
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