I've been as a customer at this Route 1 location for the past 20+ years, but something has changed for the better. The waiter was quick and helpful, they also seemed to wearthe same black outfits. The food was good with no complaints, and the house salad has really improved. Has the ownership changed because of the appreciated improvements, or maybe they just realized that satisfied customers will keep on coming back. Either way, I really hope that it stays the same. Big changes for the better.
(PS, me and my wife also appreciated the tone down music not blaring at our ears)
Atmosphere: 5
Food: 5
Service: 5
Katherine Alberto
Had a horrible experience , I just went now with my family and although there was three host, none of them greeted us and they didn’t even ask. How many was our party after we got up and told them table for three they didnt answer and just left the front.. Decided to go eat somewhere else where they have a better customer service. Never going to this location ever.
Atmosphere: 1
Service: 1
Felix
Spend 15 minutes waiting for seat while people walk in and get seats. Three hosts just chitchatting and never got greeted. We told them we were a party of 3 and they didn’t even bother to sit us. Worst service and experience in a outback.
Service: 1
VERNON THOREN
I had it delivered to a friend in the hospital ( I have never had it delivered before) The people at outback were great. I’m not tech savvy. They made it ez the delivery guy was great kept updating a was on time and very good. I liked that everything was on the side so nothing was soggy ( I didn’t ask for it) That was a great experience. Thank you
Atmosphere: 5
Food: 5
Service: 5
Douglas José Morales
The Ribeye is amazing
Atmosphere: 5
Food: 5
Service: 5
Miguel Rivera
I’m a firm believer that the first impression count. Specially a welcome or some sort of knowledgement that you are there. You guys have to work on your host manner. No welcomes no Hi just staring flipping through menus. The waiter had more common sense to took care of us and gave us a better service. Food was ok it needs improvements on seasoning. The waiter was nice and took good care of us. I think You guys ca do better.
Atmosphere: 2
Food: 3
Service: 5
Clayton Wooten
My steak was too juicy, my lobster was too buttery, and my beer was too cold. Just how I like it.
Atmosphere: 5
Food: 5
Service: 5
c
Horribly managed, mediocre food, with horrible service.
Came for Veterans Day was greeted with an overpacked waiting area, a crudely written sign saying they're only offering grilled chicken despite the website offering otherwise, and was told a table for two would be sat in 15-30 min. Came to find out, that was the same wait time other parties were told but have been waiting for at least 30-45 min. After 20 min we left and over 3 hrs later still never got a message that a table was available.
Same crappy service was given for Valentine's Day a year or two back, like management just doesn't care and doesn't want to improve. Tried giving this place a second chance but it's sadly just another run down poor excuse of a restaurant, won't be giving this location a third chance to disappoint.
Atmosphere: 1
Food: 1
Service: 1
Neicey Elwood
We just went the outback on Richmond Hywy Va. Poor service today. I understand that it's Veterans Day and I salute you guys to the utmost. Thank you. But the service we received today was the worst. We sat at the bar, the server was rude as hell and not nice at all. We didn't receive our complimentary bread. Which we not tripping off of it. But one customer beside us did. My husband ordered his food first which was a free meal complimentary of the restaurant he got his salad but no entree. We sat for about 45 mins and still no food nor a chance to order my food. My patience wore out and I left. My husband sat and waited for the manager to come. The manager was very apologetic. I had to give a 1 star to post a review they deserve no stars.
Tyler Moore
Food was terrible and service took forever. There wasn’t even many people dining. Would not recommend. Go somewhere else
Came for Veterans Day. The servers gave a poor estimate on seating (said 20min, was actually 45min) and that was the same across everyone that came during our time. Food was flavorless and not worth an hour wait. Restaurant was not even full. They also forgot utensils so my buddy used the bread knife and I used a straw to eat our Caesar salads. Would’ve asked for utensils but the waiter didn’t come for like 20min. Only saving grace was that the French onion soup was PIPING hot. Can’t recommend this place.
Atmosphere: 2
Food: 1
Service: 2
Tom Harling Jr
Decent place to eat..
Atmosphere: 5
Food: 5
Service: 5
Nerissa Maria Ward
Giving our servers the 5 stars at this place, he definitely deserves it, thank you Danon!
Atmosphere is sad and dull.
The kitchen needs help, they are slow, and not efficient in the preparation of the food, we had to wait a long time. Maybe that's why they fill you up with the endless bread, and give you a table monitor to play games.
The food was ok, I was impressed with my steak, mediocre sides, can't really mess up fries, baked potatoes and steamed broccoli, nothing spectacular.
You can feel fancy here ordering a steak on a week night special for under $15.
Will be going back to try more soon.
UPDATE: I went back for the all you can eat Soup, and Salad, but beware, as not all a flat rate, if you try something different, then you get charged three or four dollars more depending upon what you order.
The Chilli tasted burnt for some reason, with too much tomato, so it was quite acidic.
French Onion Soup and Baked Potato Soup was tasty.
The house salad cucumbers were pre-cut, and some were wilted due to sitting in the fridge too long, croutons slightly stale. Please taste your food before you serve it!!
The Wedge was tasty, loved the bacon on this!
The Caesar salad was made with Iceberg, and NOT Romaine lettuce, so the dressing made it a sloppy mush of a salad, not crisp like it should be.
The best part was my $10 steak and rice on the take away special, left feeling great about that.
Ernesto my server was very kind and sweet, he did a good job.
Atmosphere: 4
Food: 3
Service: 5
Jose Ventura De La Torre Ortiz
Great place to dinner, excellent service and amazing food, they have good prices
Atmosphere: 5
Food: 5
Service: 5
Antionette Rainey
I ate at Outback last night and truly enjoyed my service with Aaron. He was very attentive and ensured I received hot fresh food ready to eat. I'll go there again. His service was exactly what I needed on a Friday after work.
I've been as a customer at this Route 1 location for the past 20+ years, but something has changed for the better. The waiter was quick and helpful, they also seemed to wearthe same black outfits. The food was good with no complaints, and the house salad has really improved. Has the ownership changed because of the appreciated improvements, or maybe they just realized that satisfied customers will keep on coming back. Either way, I really hope that it stays the same. Big changes for the better.
(PS, me and my wife also appreciated the tone down music not blaring at our ears)
Atmosphere: 5
Food: 5
Service: 5
Had a horrible experience , I just went now with my family and although there was three host, none of them greeted us and they didn’t even ask. How many was our party after we got up and told them table for three they didnt answer and just left the front.. Decided to go eat somewhere else where they have a better customer service. Never going to this location ever.
Atmosphere: 1
Service: 1
Spend 15 minutes waiting for seat while people walk in and get seats. Three hosts just chitchatting and never got greeted. We told them we were a party of 3 and they didn’t even bother to sit us. Worst service and experience in a outback.
Service: 1
I had it delivered to a friend in the hospital
( I have never had it delivered before)
The people at outback were great. I’m not tech savvy. They made it ez the delivery guy was great kept updating a was on time and very good. I liked that everything was on the side so nothing was soggy ( I didn’t ask for it)
That was a great experience. Thank you
Atmosphere: 5
Food: 5
Service: 5
The Ribeye is amazing
Atmosphere: 5
Food: 5
Service: 5
I’m a firm believer that the first impression count. Specially a welcome or some sort of knowledgement that you are there. You guys have to work on your host manner. No welcomes no Hi just staring flipping through menus. The waiter had more common sense to took care of us and gave us a better service. Food was ok it needs improvements on seasoning. The waiter was nice and took good care of us. I think
You guys ca do better.
Atmosphere: 2
Food: 3
Service: 5
My steak was too juicy, my lobster was too buttery, and my beer was too cold. Just how I like it.
Atmosphere: 5
Food: 5
Service: 5
Horribly managed, mediocre food, with horrible service.
Came for Veterans Day was greeted with an overpacked waiting area, a crudely written sign saying they're only offering grilled chicken despite the website offering otherwise, and was told a table for two would be sat in 15-30 min. Came to find out, that was the same wait time other parties were told but have been waiting for at least 30-45 min. After 20 min we left and over 3 hrs later still never got a message that a table was available.
Same crappy service was given for Valentine's Day a year or two back, like management just doesn't care and doesn't want to improve. Tried giving this place a second chance but it's sadly just another run down poor excuse of a restaurant, won't be giving this location a third chance to disappoint.
Atmosphere: 1
Food: 1
Service: 1
We just went the outback on Richmond Hywy Va. Poor service today. I understand that it's Veterans Day and I salute you guys to the utmost. Thank you. But the service we received today was the worst. We sat at the bar, the server was rude as hell and not nice at all. We didn't receive our complimentary bread. Which we not tripping off of it. But one customer beside us did. My husband ordered his food first which was a free meal complimentary of the restaurant he got his salad but no entree. We sat for about 45 mins and still no food nor a chance to order my food. My patience wore out and I left. My husband sat and waited for the manager to come. The manager was very apologetic. I had to give a 1 star to post a review they deserve no stars.
Food was terrible and service took forever. There wasn’t even many people dining. Would not recommend. Go somewhere else
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Came for Veterans Day. The servers gave a poor estimate on seating (said 20min, was actually 45min) and that was the same across everyone that came during our time. Food was flavorless and not worth an hour wait. Restaurant was not even full. They also forgot utensils so my buddy used the bread knife and I used a straw to eat our Caesar salads. Would’ve asked for utensils but the waiter didn’t come for like 20min. Only saving grace was that the French onion soup was PIPING hot. Can’t recommend this place.
Atmosphere: 2
Food: 1
Service: 2
Decent place to eat..
Atmosphere: 5
Food: 5
Service: 5
Giving our servers the 5 stars at this place, he definitely deserves it, thank you Danon!
Atmosphere is sad and dull.
The kitchen needs help, they are slow, and not efficient in the preparation of the food, we had to wait a long time. Maybe that's why they fill you up with the endless bread, and give you a table monitor to play games.
The food was ok, I was impressed with my steak, mediocre sides, can't really mess up fries, baked potatoes and steamed broccoli, nothing spectacular.
You can feel fancy here ordering a steak on a week night special for under $15.
Will be going back to try more soon.
UPDATE:
I went back for the all you can eat Soup, and Salad, but beware, as not all a flat rate, if you try something different, then you get charged three or four dollars more depending upon what you order.
The Chilli tasted burnt for some reason, with too much tomato, so it was quite acidic.
French Onion Soup and Baked Potato Soup was tasty.
The house salad cucumbers were pre-cut, and some were wilted due to sitting in the fridge too long, croutons slightly stale. Please taste your food before you serve it!!
The Wedge was tasty, loved the bacon on this!
The Caesar salad was made with Iceberg, and NOT Romaine lettuce, so the dressing made it a sloppy mush of a salad, not crisp like it should be.
The best part was my $10 steak and rice on the take away special, left feeling great about that.
Ernesto my server was very kind and sweet, he did a good job.
Atmosphere: 4
Food: 3
Service: 5
Great place to dinner, excellent service and amazing food, they have good prices
Atmosphere: 5
Food: 5
Service: 5
I ate at Outback last night and truly enjoyed my service with Aaron. He was very attentive and ensured I received hot fresh food ready to eat. I'll go there again. His service was exactly what I needed on a Friday after work.
Atmosphere: 4
Food: 4
Service: 5
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