Manager and employees don't care if they made mistakes or not. Twice my order they made the same mistakes twice, and even I kindly ASKed them to fix this issues, the manager seems doesn't even care and treated me as a complaint. Of course, I never ever will be back to this place.
Atmosphere: 1
Food: 1
Service: 1
Carmen Torres
This is getting ridiculous. They run out of bread, soda and bagels almost every day now. The worse part it available on the app and they choose to replace it at will. And it's not even close. At offer money back.
Hello I Love New Experiences
Drab interior. Location convenient. plenty of parking Service was excellent price is staggering.
(I guess all prices are staggering)
Good food
Atmosphere: 3
Food: 2
Service: 5
Recommended dishes: Bakery, Avocado, Fuji Apple Chicken Salad & Autumn Squash Soup You Pick 2, Homestyle Chicken Noodle Soup
adalberto “ElPolloLoco” salvador
Bad service, 👎 bad attitude, customer service, no attention to refills of coffee, often empty. Lacks cleanliness, often a lot of Nats (mosquito family) near coffee area . Rude customer service.
Don't recommend
Atmosphere: 1
Food: 1
Service: 1
K. Moore
Ordered pick-up, speedy, no hassle place for quick and good food. Lots of options.
Atmosphere: 5
Food: 4
Service: 4
Stephanie Sutton
Wheelchair accessibility: Ramp inside leading down to cashier area, large patio that they sometimes remember to unlock (but not always, gotta keep the homeless people from sneaking in to use the restroom I guess. They are all at the shelter at 2355 Mill Rd, gotta keep the rifraff politely separated from our...more solvent customers.).
I am one person ordering for from them and they have the nerve to tell me to stop ordering small food I am one person sorry for wanting something small that is not right to get judge by what you get on the Uber app
Atmosphere: 1
Service: 1
Antony Perez
Excellent service, I loved the breakfast. It is only for people who really want to treat themselves a little and accept the delicious breads they offer (accept that it is not healthy but it is worth it). Today I ate 3 different breads with a glass of coffee and the price is really affordable. The service was fast and they also help you with the descriptions of the breads. I recommend that you ask for cream cheese, butter and spread them on your bread. I really felt very satisfied after so much time trying a very good breakfast. Good job, worth the 5 stars.
Atmosphere: 5
Food: 5
Service: 5
pericles Andon
Single handedly the worst panera i have ever been to. There was an error with every part of our order, and there were fruit flies in our salad. Normally Panera’s a safe bet, this one isn’t worth coming to
Atmosphere: 1
Food: 1
Service: 1
Conklin Howard
Super friendly staff and great service. I come here all the time!
Unfortunately, the basic restaurant ordering function, or manager of this particular site for panera wasn't really on the job this week.
The basic selection of bread for the Chipotle chicken avocado melt was not available. They were out of the very basic side order substitution of baguette bread instead of chips or anything else really, for ALL orders at this location on our visit.
An apple is a nice substitute, but not when you want a baguette from a restaurant that sells itself as a bread based site??
If you didn't want ANYTHING bread related from this bread based restaurant, you were probably ok...
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Caesar Salad, Broccoli Cheddar Soup
Neeraj Sharma
Love Panera Bread anyway and but this location is exceptional, not only because of where it is situated (Carlyle) but also because this is a Panera Bread Express. Which means its a take out, but they do have plenty of room for you to sit and eat (both inside and outside). Additionally, its the people who work here that make this particular Panera Bread beyond 5 stars, and here's a shout-out to DOLLIE! She always goes above and beyond the call of customer service expected of a Panera Bread Manager. Plus she does it with so much grace and with a smile on her face (even in front of rude customers, yes haven't we all seen them). This Panera Bread is lucky to have Dollie working there! I come here all the time and don't plan to stop anytime soon!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bear Claw
Lenore Humphreys
Perfect friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich and Salad
Robin Alsoffi
My local Panera Bread location is fantastic. I normally only visit in the mornings, but the morning shift staff, most especially Katie, are absolutely incredible, especially at a time when customer service is at an all time low. They know you by name and make a huge effort to make sure you are happy. Is it perfect, with no hiccups? Of course not, they are human and when the lobby is packed full of morning workers from the The United States Patent and Trademark Office and all the other major offices in the area, there can sometimes be a wait. Be patient and kind and you will leave feeling the staff at this Panera location on Dulaney & Jamison, in Alexandria, VA, try their very best to please their customers.
Manager and employees don't care if they made mistakes or not. Twice my order they made the same mistakes twice, and even I kindly ASKed them to fix this issues, the manager seems doesn't even care and treated me as a complaint. Of course, I never ever will be back to this place.
Atmosphere: 1
Food: 1
Service: 1
This is getting ridiculous. They run out of bread, soda and bagels almost every day now. The worse part it available on the app and they choose to replace it at will. And it's not even close. At offer money back.
Drab interior.
Location convenient.
plenty of parking
Service was excellent price is staggering.
(I guess all prices are staggering)
Good food
Atmosphere: 3
Food: 2
Service: 5
Recommended dishes: Bakery, Avocado, Fuji Apple Chicken Salad & Autumn Squash Soup You Pick 2, Homestyle Chicken Noodle Soup
Bad service, 👎 bad attitude, customer service, no attention to refills of coffee, often empty.
Lacks cleanliness, often a lot of Nats (mosquito family) near coffee area . Rude customer service.
Don't recommend
Atmosphere: 1
Food: 1
Service: 1
Ordered pick-up, speedy, no hassle place for quick and good food. Lots of options.
Atmosphere: 5
Food: 4
Service: 4
Wheelchair accessibility: Ramp inside leading down to cashier area, large patio that they sometimes remember to unlock (but not always, gotta keep the homeless people from sneaking in to use the restroom I guess. They are all at the shelter at 2355 Mill Rd, gotta keep the rifraff politely separated from our...more solvent customers.).
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bakery, Margherita Flatbread Pizza, Avocado, Asiago Bagel, Everything Bagel with Plain Cream Cheese, Avo Toast
I am one person ordering for from them and they have the nerve to tell me to stop ordering small food I am one person sorry for wanting something small that is not right to get judge by what you get on the Uber app
Atmosphere: 1
Service: 1
Excellent service, I loved the breakfast. It is only for people who really want to treat themselves a little and accept the delicious breads they offer (accept that it is not healthy but it is worth it). Today I ate 3 different breads with a glass of coffee and the price is really affordable. The service was fast and they also help you with the descriptions of the breads. I recommend that you ask for cream cheese, butter and spread them on your bread. I really felt very satisfied after so much time trying a very good breakfast. Good job, worth the 5 stars.
Atmosphere: 5
Food: 5
Service: 5
Single handedly the worst panera i have ever been to. There was an error with every part of our order, and there were fruit flies in our salad. Normally Panera’s a safe bet, this one isn’t worth coming to
Atmosphere: 1
Food: 1
Service: 1
Super friendly staff and great service. I come here all the time!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bakery
Restaurantji Recommends
Unfortunately, the basic restaurant ordering function, or manager of this particular site for panera wasn't really on the job this week.
The basic selection of bread for the Chipotle chicken avocado melt was not available. They were out of the very basic side order substitution of baguette bread instead of chips or anything else really, for ALL orders at this location on our visit.
An apple is a nice substitute, but not when you want a baguette from a restaurant that sells itself as a bread based site??
If you didn't want ANYTHING bread related from this bread based restaurant, you were probably ok...
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Caesar Salad, Broccoli Cheddar Soup
Love Panera Bread anyway and but this location is exceptional, not only because of where it is situated (Carlyle) but also because this is a Panera Bread Express. Which means its a take out, but they do have plenty of room for you to sit and eat (both inside and outside). Additionally, its the people who work here that make this particular Panera Bread beyond 5 stars, and here's a shout-out to DOLLIE! She always goes above and beyond the call of customer service expected of a Panera Bread Manager. Plus she does it with so much grace and with a smile on her face (even in front of rude customers, yes haven't we all seen them). This Panera Bread is lucky to have Dollie working there! I come here all the time and don't plan to stop anytime soon!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bear Claw
Perfect friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich and Salad
My local Panera Bread location is fantastic. I normally only visit in the mornings, but the morning shift staff, most especially Katie, are absolutely incredible, especially at a time when customer service is at an all time low. They know you by name and make a huge effort to make sure you are happy. Is it perfect, with no hiccups? Of course not, they are human and when the lobby is packed full of morning workers from the The United States Patent and Trademark Office and all the other major offices in the area, there can sometimes be a wait. Be patient and kind and you will leave feeling the staff at this Panera location on Dulaney & Jamison, in Alexandria, VA, try their very best to please their customers.
Atmosphere: 5
Food: 5
Service: 5
Very clean and friendly staff, fast service
Atmosphere: 5
Food: 5
Service: 5
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