You can't beat the carry out special price. We are frequent customers and every time the pizza is hot and delicious! The staff is always nice too. I have no clue how they don't have higher ratings. Ordering on the app is amazing and the "Papa Tracker" status of the pizza cooking is pretty spot on. They are usually quick too! We love this location!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza
Gladys Bonner
I didn't order anything from there I just know that if you work there and you need income verification paperwork filled out they don't care I'm still waiting on a paper from them that was given to them.
Tramaine S.
Recently ordered a veggie Papadia and it was AMAZING! Veggies were fresh and perfectly cooked and outside was nicely toasted. Thank you!
Mechele W.
I live within 3 miles of four of their locations and they kept pushing me around saying the other store delivers to you. Very irritating
Adam Szczypka
Not the closest location but worth the extra drive. Friendly and prompt. When I pay for a topping on the whole pizza, it goes on the whole pizza. When I pay for half, it goes on half. Another location struggles with this. That same other location sometimes doesn't even slice their pizza. Still believe in the franchise and will gladly drive a little further for the quality I'm used to.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Brownie, Pizza
Michelle
I should’ve listened to the reviews. Whatever you do DO NOT EAT HERE!!!!!!Food is NOT fresh. Pizza is NOT done. I feel like I was eating cardboard. Waste of money.
Food: 1
ADetective F.
A Papa John (employee #1) employee driving a black 4 Dr. Nissan Sentra vehicle displaying a Papa John's sign on top of his vehicle almost hit my car due to lack of patience. I stopped at an intersection waiting for on going traffic on my right to clear. As I proceeded to turn right the impatience Papa John employee speeded around my car and almost caused an accidence missing my car by an inch. I blew my horn at him and he yelled profanity language at me. I noticed his Papa John logo on the top of his car and followed him to the Papa John located at 5860 Kingstowne Center, Alexandria, VA 22315. I wanted to address this matter with his manager and share his reckless driving skills while he exhibited a Papa John's logo sign on his car. While I was walking to the door I seen employee #1 walk out the store and entered another store two doors down from his store. I entered Papa John's store and politely asked employee #2 for employee #1 name and to speak to his manager. Employee #2 walked towards the back of the store and began speaking to someone sitting in a room, which he said was the manager. Employee #1 entered the store and quickly walked to the manager's office door while waving his hands and began conversing to the manager. Later he walked away from the office door. I never got a chance to address the manager about employee #1 reckless driving, because she refused to come out her office and talk to me. At this point, they were all ignoring that I was still standing at the counter. I saw employee #2 hiding be-hide the racks and I call out to him. I asked him, "Is the manager coming out to talk to me, because I want to place a complaint?" Employee #2 appeared embarrass and said no. I asked for the manager's name and he told me the manager's name is written on the outside of the entrance door. The manager's name is Sandy Pinto. The only good thing that happened in these chains of poor events is that employee #2 was super polite, approachable, and professional. Thanks employee #2! Too bad I can't say the same for employee #1 and manager Sandy Pinto. Sandy Pinto it would've been professional for you to come out of your room and hear my complaint. Your employee almost hit a senior citizen's car while driving recklessly and this is okay with you? I plan to contact Rob Lynch and inform him about the reckless driver that you excused his bad behavior instead of holding him accountable. We as senior citizens are people too. I plan to take this complaint to the top so no one else would be affected by employee #1 (Romero) reckless driving. Shame on you manager Sandy Pinto.
Saima Shaikh
Ordered a veggie and beef Pizza with jalapeños bites. Pizza tasted weird and it was not cooked all the way. Jalapeño bites didn’t have any jalapeños. Everyone who ate the pizza needed up throwing up. Never ever again Papa John’s ?
Lillian N.
The extras for my order was missing so I called to let them know. The manager was friendly and fixed the issue for us and had someone delivery the missing extras. (Which they totally didn't have to do!) We really appreciate that they went out of their way to make it right! :)
Erik Hrin
Delivery is the worst here... waited over 2 hours with no contact from the store. They seemed completely uninterested in getting us our food. Too many pizza places in the area to depend on this horrible location just for an average Pizza.
The worst two tasting pizzas is what I had for dinner. They put sauce on half of the cheese pizza and not the other half. The pizza was all over the place looks like the driver did something to it Watch out for the delivary driver in the dark Volkswagen
Raven Evans
I found hair in my food. I was absolutely disgusted. I don’t even know how this big strand of hair could even get in without anyone noticing.
princess peach
First of all I waited entirely to long before somebody picked up the phone and then after they picked up the phone they told me please hold!!!!! I was on hold for 20 to 30 min just for them to tell me to call back and press 3. ? ? I'm so annoyed!!!!!!! Why even tell someone to press three and you can just placed the order and be done with it. This is the second time I encounter a promblem with this papa John's. This is Definitely RIDICULOUS. Y'ALL REALLY NEED TO DO BETTER!!!!!! How do y'all call yourself a team and you don't even help take a order for the call system. I wanted to leave a "0" stars ? but that wasn't a option!
Danny Gerka
This Papa John's has NEVER managed to have an order ready by the time they provide to pickup. It's to the point that I intentionally show up late because I know the order won't be started until long after it was received. I'm not sure if the staff all need to be retrained, or if they all need the boot and they need to bring in competent workers, but I can't begin to understand how a pizza joint that doesn't see much business can still manage to be as late as they are. Wish I could rate 0.
aline faghali
I will never ever,eat at papa John's pizza again, the delivery is horrible, the manager is horrible and they are a lier and a fraud. You guys going to loose business specifically the way the manager and workers too. The guy named khon, pretend that he could not hear me that's he's having hard time to understand, when they messed up and keep asking for my phone numbers kept speaking in Afghanistan to the person next to him and laughing..
You can't beat the carry out special price. We are frequent customers and every time the pizza is hot and delicious! The staff is always nice too. I have no clue how they don't have higher ratings. Ordering on the app is amazing and the "Papa Tracker" status of the pizza cooking is pretty spot on. They are usually quick too! We love this location!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza
I didn't order anything from there I just know that if you work there and you need income verification paperwork filled out they don't care I'm still waiting on a paper from them that was given to them.
Recently ordered a veggie Papadia and it was AMAZING! Veggies were fresh and perfectly cooked and outside was nicely toasted. Thank you!
I live within 3 miles of four of their locations and they kept pushing me around saying the other store delivers to you. Very irritating
Not the closest location but worth the extra drive. Friendly and prompt. When I pay for a topping on the whole pizza, it goes on the whole pizza. When I pay for half, it goes on half. Another location struggles with this. That same other location sometimes doesn't even slice their pizza. Still believe in the franchise and will gladly drive a little further for the quality I'm used to.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Brownie, Pizza
I should’ve listened to the reviews. Whatever you do DO NOT EAT HERE!!!!!!Food is NOT fresh. Pizza is NOT done. I feel like I was eating cardboard. Waste of money.
Food: 1
A Papa John (employee #1) employee driving a black 4 Dr. Nissan Sentra vehicle displaying a Papa John's sign on top of his vehicle almost hit my car due to lack of patience. I stopped at an intersection waiting for on going traffic on my right to clear. As I proceeded to turn right the impatience Papa John employee speeded around my car and almost caused an accidence missing my car by an inch. I blew my horn at him and he yelled profanity language at me. I noticed his Papa John logo on the top of his car and followed him to the Papa John located at 5860 Kingstowne Center, Alexandria, VA 22315. I wanted to address this matter with his manager and share his reckless driving skills while he exhibited a Papa John's logo sign on his car. While I was walking to the door I seen employee #1 walk out the store and entered another store two doors down from his store. I entered Papa John's store and politely asked employee #2 for employee #1 name and to speak to his manager. Employee #2 walked towards the back of the store and began speaking to someone sitting in a room, which he said was the manager. Employee #1 entered the store and quickly walked to the manager's office door while waving his hands and began conversing to the manager. Later he walked away from the office door. I never got a chance to address the manager about employee #1 reckless driving, because she refused to come out her office and talk to me. At this point, they were all ignoring that I was still standing at the counter. I saw employee #2 hiding be-hide the racks and I call out to him. I asked him, "Is the manager coming out to talk to me, because I want to place a complaint?" Employee #2 appeared embarrass and said no. I asked for the manager's name and he told me the manager's name is written on the outside of the entrance door. The manager's name is Sandy Pinto. The only good thing that happened in these chains of poor events is that employee #2 was super polite, approachable, and professional. Thanks employee #2! Too bad I can't say the same for employee #1 and manager Sandy Pinto. Sandy Pinto it would've been professional for you to come out of your room and hear my complaint. Your employee almost hit a senior citizen's car while driving recklessly and this is okay with you? I plan to contact Rob Lynch and inform him about the reckless driver that you excused his bad behavior instead of holding him accountable. We as senior citizens are people too. I plan to take this complaint to the top so no one else would be affected by employee #1 (Romero) reckless driving. Shame on you manager Sandy Pinto.
Ordered a veggie and beef Pizza with jalapeños bites. Pizza tasted weird and it was not cooked all the way. Jalapeño bites didn’t have any jalapeños. Everyone who ate the pizza needed up throwing up. Never ever again Papa John’s ?
The extras for my order was missing so I called to let them know. The manager was friendly and fixed the issue for us and had someone delivery the missing extras. (Which they totally didn't have to do!) We really appreciate that they went out of their way to make it right! :)
Delivery is the worst here... waited over 2 hours with no contact from the store. They seemed completely uninterested in getting us our food. Too many pizza places in the area to depend on this horrible location just for an average Pizza.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
The worst two tasting pizzas is what I had for dinner. They put sauce on half of the cheese pizza and not the other half. The pizza was all over the place looks like the driver did something to it Watch out for the delivary driver in the dark Volkswagen
I found hair in my food. I was absolutely disgusted. I don’t even know how this big strand of hair could even get in without anyone noticing.
First of all I waited entirely to long before somebody picked up the phone and then after they picked up the phone they told me please hold!!!!! I was on hold for 20 to 30 min just for them to tell me to call back and press 3. ? ? I'm so annoyed!!!!!!! Why even tell someone to press three and you can just placed the order and be done with it. This is the second time I encounter a promblem with this papa John's. This is Definitely RIDICULOUS. Y'ALL REALLY NEED TO DO BETTER!!!!!! How do y'all call yourself a team and you don't even help take a order for the call system. I wanted to leave a "0" stars ? but that wasn't a option!
This Papa John's has NEVER managed to have an order ready by the time they provide to pickup. It's to the point that I intentionally show up late because I know the order won't be started until long after it was received. I'm not sure if the staff all need to be retrained, or if they all need the boot and they need to bring in competent workers, but I can't begin to understand how a pizza joint that doesn't see much business can still manage to be as late as they are. Wish I could rate 0.
I will never ever,eat at papa John's pizza again, the delivery is horrible, the manager is horrible and they are a lier and a fraud. You guys going to loose business specifically the way the manager and workers too. The guy named khon, pretend that he could not hear me that's he's having hard time to understand, when they messed up and keep asking for my phone numbers kept speaking in Afghanistan to the person next to him and laughing..