I had a terrible experience with this location. I ordered delivery for my husband’s birthday, and it was a complete disappointment. The food arrived very late, they didn’t answer our calls, when we get there while we went there to follow up why they hadn’t sent the order yet their attitude was extremely unprofessional and impolite . Their customer service is awful. Our guests were all waiting for dinner, hungry, and the food was so late that it ruined our celebration, despite having paid a lot of money for dinner. We felt embarrassed in front of our guests, and what was supposed to be a special night turned into an unpleasant experience. While the food itself tastes good, this particular branch has terrible service. I would not recommend ordering from here.
Atmosphere: 1
Food: 5
Service: 1
Arian Risbaf
The staff at this branch are angry, impatient, rude and unprofessional. I love & Pizza but I highly recommend not visiting this branch.
Atmosphere: 1
Food: 5
Service: 1
Derek Ragland
Ordered garlic knots, came with no cheese or parm sauce. Only bread and bacon. maybe it was an off night. We all have those. Music was great tho.
Atmosphere: 4
Food: 1
Service: 3
Erica Williams
0/10 quality and service the last two visits. I won't be coming back to this location
Atmosphere: 1
Food: 1
Service: 1
Kelly Crum
time to move back to new jersey
Atmosphere: 1
Food: 1
Tyler Temme
I wish i just got
Atmosphere: 1
Food: 1
Service: 3
Stephen Stewart
One Star Disaster
I've never been so disappointed in a pizza place. The service was absolutely abysmal. The staff seemed completely indifferent to customers, ignoring our requests and taking forever to even acknowledge our presence.
The ordering system was a convoluted mess. You place your order on a screen, and you sit for 40 minutes until you ask to speak work a manager because the workers haven’t started your order. The manager seemed completely oblivious to the chaos, only checking on their staff or the long line of frustrated customers after I asked to speak with her.
The pizza itself, when it finally arrived, was just average. The soft and chewy cookie was everything but and the extra sauce on the side did not accompany my order, so after a 45 minute wait we didn’t even get what we ordered. It certainly didn't make up for the terrible service. I would strongly advise anyone to avoid this place at all costs and wouldn’t be suppressed if this location is closed by Q2 of 2025.
Atmosphere: 1
Food: 1
Service: 1
Pearce Murphy
My wife and I really enjoy &Pizza, and have had great experiences at other locations. When this one opened in the Bradlee Center, we were initially thrilled. Unfortunately, we came to learn over several visits that it is by far the worst run location. Orders are always late/slow, and often wrong. I can’t have gluten, and we have received the wrong crust on more than one occasion - not realizing until we got home (this is for online orders). The high cost might have made sense if it wasn’t for all these other issues (almost $17 for the Maverick w/ GF). The worst part is that I ur consistently negative experience has actually had an adverse impact on our perception of &Pizza as a whole.
Dietary restrictions: Nice that they have a GF option, but know that it’s an additional cost of $3.25
Atmosphere: 3
Food: 4
Service: 2
Peggy Cantfil
The pizza is great. Do NOT like the ordering app. I prefer to tell a human what to put on my pizza and see and point to the ingredients that makes &pizza unique.
Atmosphere: 2
Food: 4
Service: 2
Kartik Rao
& Pizza used to be pretty great, I have read reviews, excited to order again after so many months. I ended up getting the worst order, first off it was supposed to be chicken but there is a no chicken, no veggies either. Ordered sauce, that’s missing, gnarlic knots it wasn’t cooked properly. This was an online order but when I entered place is amazing, ambience is good. Customer service is okay, I received other person order. They are a bit lazy I feel.
Would I eat again ? Maybe.
Atmosphere: 4
Food: 2
Service: 1
Recommended dishes: American Honey Pizza, Ranch on the Side
Hello if i could give 0 stars i would love My sister had an interview yesterday and they ignored her for more than 45 minutes and they DISCRIMINATED they so we are writing a letter to Human Resources because no one should feel the way she did the manager was doing FaceTime in her phone while my sister was waiting but we will take action
Shelley Wilcox
Went to get a pizza today, went and asked for extra shredded cheese lady says that's extra not a problem, she adds 1/2 of what she put on the first time(if I'm paying put the normal amount on!). She asked what other toppings I said fresh mozzarella she said oh that's extra cheese ok what ever. This will be my last visit I like cheese on my pizza not just dough especially if I am paying for it. Don't even look like extra cheese. Very disappointing!!
Atmosphere: 1
Food: 1
Service: 1
NG
Man I wanted pizza not politics…
Atmosphere: 1
Food: 1
Service: 1
Bobby Brar
&pizza is a standout among pizza places, known for its unique approach to both flavor and customer experience. The menu offers a wide variety of fresh, high-quality ingredients, allowing for endless customization options to create a pizza that suits any taste. Each pie is handcrafted and baked to perfection, with a deliciously crispy crust that holds up well under generous toppings.
The atmosphere at &pizza is modern and inviting, with a cool, urban vibe that makes dining in a pleasure. The staff is friendly and efficient, ensuring a pleasant experience from start to finish. Whether you're looking for a classic Margherita or an adventurous creation loaded with unconventional ingredients, &pizza delivers consistently excellent results. It's a must-visit for pizza enthusiasts seeking both quality and creativity.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mike's Hot Honey Dip Cup
Colleen Friedrich
I ordered two pizzas online. I was not able to call it in as the only phone number was for corporate, which kept referring me back to the website with no human contact. I had never ordered from this place before. I was visiting from the west coast and wanted to get my 90 year old father a mushroom and onion pizza for nostalgic reasons. I special ordered the mushroom/onion one and also ordered one of their specialty pizzas that also had mushrooms. My daughter and I paid $40 for the two online, adding a $5 tip, because yes, everyone asks for tips before service now?.
When we picked up the pizzas, they gave them to my daughter, who brought them out to the car. I said we should check the order, which we did, and they were both wrong - no mushrooms on either, wrong cheese on both, and missing fig balsamic glaze on one. I brought them back in and the only response I got was "sorry, we're out of mushrooms" and "everything else is right". Two things here: 1) they were sending us off w/o telling us we had no mushrooms and 2) the cheese was wrong and it took pulling both employees over and literally pick up a piece of cheese off the pizza to get them to realize/admit that it was wrong!! I just gave up on the glaze. BTW, I had left my number when I ordered, so someone could have called about the mushrooms.
All the two staff members did was shrug their shoulders and say we could call a manager. I eventually insisted that they redo the pizza for my father, with at least the right cheese, if no mushrooms. All the while my other pizza is getting cold. My daughter and I really wanted to cancel and get pizza from another place, but we didn't have the time, as my father had a limited window available for dinner.
The pizzas were mediocre and the service AWFUL!!! Never again.
I had a terrible experience with this location. I ordered delivery for my husband’s birthday, and it was a complete disappointment. The food arrived very late, they didn’t answer our calls, when we get there while we went there to follow up why they hadn’t sent the order yet their attitude was extremely unprofessional and impolite . Their customer service is awful.
Our guests were all waiting for dinner, hungry, and the food was so late that it ruined our celebration, despite having paid a lot of money for dinner. We felt embarrassed in front of our guests, and what was supposed to be a special night turned into an unpleasant experience.
While the food itself tastes good, this particular branch has terrible service. I would not recommend ordering from here.
Atmosphere: 1
Food: 5
Service: 1
The staff at this branch are angry, impatient, rude and unprofessional. I love & Pizza but I highly recommend not visiting this branch.
Atmosphere: 1
Food: 5
Service: 1
Ordered garlic knots, came with no cheese or parm sauce. Only bread and bacon. maybe it was an off night. We all have those. Music was great tho.
Atmosphere: 4
Food: 1
Service: 3
0/10 quality and service the last two visits. I won't be coming back to this location
Atmosphere: 1
Food: 1
Service: 1
time to move back to new jersey
Atmosphere: 1
Food: 1
I wish i just got
Atmosphere: 1
Food: 1
Service: 3
One Star Disaster
I've never been so disappointed in a pizza place. The service was absolutely abysmal. The staff seemed completely indifferent to customers, ignoring our requests and taking forever to even acknowledge our presence.
The ordering system was a convoluted mess. You place your order on a screen, and you sit for 40 minutes until you ask to speak work a manager because the workers haven’t started your order. The manager seemed completely oblivious to the chaos, only checking on their staff or the long line of frustrated customers after I asked to speak with her.
The pizza itself, when it finally arrived, was just average. The soft and chewy cookie was everything but and the extra sauce on the side did not accompany my order, so after a 45 minute wait we didn’t even get what we ordered. It certainly didn't make up for the terrible service. I would strongly advise anyone to avoid this place at all costs and wouldn’t be suppressed if this location is closed by Q2 of 2025.
Atmosphere: 1
Food: 1
Service: 1
My wife and I really enjoy &Pizza, and have had great experiences at other locations. When this one opened in the Bradlee Center, we were initially thrilled. Unfortunately, we came to learn over several visits that it is by far the worst run location. Orders are always late/slow, and often wrong. I can’t have gluten, and we have received the wrong crust on more than one occasion - not realizing until we got home (this is for online orders). The high cost might have made sense if it wasn’t for all these other issues (almost $17 for the Maverick w/ GF). The worst part is that I ur consistently negative experience has actually had an adverse impact on our perception of &Pizza as a whole.
Dietary restrictions: Nice that they have a GF option, but know that it’s an additional cost of $3.25
Atmosphere: 3
Food: 4
Service: 2
The pizza is great. Do NOT like the ordering app. I prefer to tell a human what to put on my pizza and see and point to the ingredients that makes &pizza unique.
Atmosphere: 2
Food: 4
Service: 2
& Pizza used to be pretty great, I have read reviews, excited to order again after so many months. I ended up getting the worst order, first off it was supposed to be chicken but there is a no chicken, no veggies either. Ordered sauce, that’s missing, gnarlic knots it wasn’t cooked properly. This was an online order but when I entered place is amazing, ambience is good. Customer service is okay, I received other person order. They are a bit lazy I feel.
Would I eat again ? Maybe.
Atmosphere: 4
Food: 2
Service: 1
Recommended dishes: American Honey Pizza, Ranch on the Side
Restaurantji Recommends
Hello if i could give 0 stars i would love My sister had an interview yesterday and they ignored her for more than 45 minutes and they DISCRIMINATED they so we are writing a letter to Human Resources because no one should feel the way she did the manager was doing FaceTime in her phone while my sister was waiting but we will take action
Went to get a pizza today, went and asked for extra shredded cheese lady says that's extra not a problem, she adds 1/2 of what she put on the first time(if I'm paying put the normal amount on!). She asked what other toppings I said fresh mozzarella she said oh that's extra cheese ok what ever. This will be my last visit I like cheese on my pizza not just dough especially if I am paying for it. Don't even look like extra cheese. Very disappointing!!
Atmosphere: 1
Food: 1
Service: 1
Man I wanted pizza not politics…
Atmosphere: 1
Food: 1
Service: 1
&pizza is a standout among pizza places, known for its unique approach to both flavor and customer experience. The menu offers a wide variety of fresh, high-quality ingredients, allowing for endless customization options to create a pizza that suits any taste. Each pie is handcrafted and baked to perfection, with a deliciously crispy crust that holds up well under generous toppings.
The atmosphere at &pizza is modern and inviting, with a cool, urban vibe that makes dining in a pleasure. The staff is friendly and efficient, ensuring a pleasant experience from start to finish. Whether you're looking for a classic Margherita or an adventurous creation loaded with unconventional ingredients, &pizza delivers consistently excellent results. It's a must-visit for pizza enthusiasts seeking both quality and creativity.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mike's Hot Honey Dip Cup
I ordered two pizzas online. I was not able to call it in as the only phone number was for corporate, which kept referring me back to the website with no human contact. I had never ordered from this place before. I was visiting from the west coast and wanted to get my 90 year old father a mushroom and onion pizza for nostalgic reasons. I special ordered the mushroom/onion one and also ordered one of their specialty pizzas that also had mushrooms. My daughter and I paid $40 for the two online, adding a $5 tip, because yes, everyone asks for tips before service now?.
When we picked up the pizzas, they gave them to my daughter, who brought them out to the car. I said we should check the order, which we did, and they were both wrong - no mushrooms on either, wrong cheese on both, and missing fig balsamic glaze on one. I brought them back in and the only response I got was "sorry, we're out of mushrooms" and "everything else is right". Two things here: 1) they were sending us off w/o telling us we had no mushrooms and 2) the cheese was wrong and it took pulling both employees over and literally pick up a piece of cheese off the pizza to get them to realize/admit that it was wrong!! I just gave up on the glaze. BTW, I had left my number when I ordered, so someone could have called about the mushrooms.
All the two staff members did was shrug their shoulders and say we could call a manager. I eventually insisted that they redo the pizza for my father, with at least the right cheese, if no mushrooms. All the while my other pizza is getting cold. My daughter and I really wanted to cancel and get pizza from another place, but we didn't have the time, as my father had a limited window available for dinner.
The pizzas were mediocre and the service AWFUL!!! Never again.
Atmosphere: 1
Food: 2
Service: 1
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