Pizza Hut

5145 Duke St A, Alexandria
(703) 461-6666

Recent Reviews

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Tahnesha Davis

Literally gave me a soggy pizza. I had to drive all the way back to the location for them to tell me the cheese made it so soggy and greasy. Yet was told I’d be compensated with store credit, to receive nothing. Store manager says oh just don’t let it sit for too long because it will become more soggy! I’ve never heard a thing in my 36 f’n years! Then when I called and asked for customer service number, the employee said “I just work here”! I asked for the manager and he just put me on hold and never came back to the phone! Poor customer service and a poor excuse of a worker. Shows how yall really feel about paying customers. So sickening. Won’t be visiting this location EVER AGAIN!!

John Ezekiel

I recently purchased a pizza from Pizza Hut and unfortunately, the bread had an unpleasant smell. As a customer, I believe it's important for Pizza Hut to ensure that all ingredients, especially the bread used for baking, meet high-quality standards. This is crucial not only for the enjoyment of the food but also to maintain customer health and safety. I hope that improvements are made in this regard so that everyone can have a better dining experience. Thank you for your attention to this matter.

Atmosphere: 1

Food: 1

Service: 1

Stephen Wilson

Good service

Atmosphere: 5

Food: 5

Service: 5

janice koenig

I went there last night and I order a deep dish supreme and that is not what we got… I asked for Jalapeños on the side and they said they could not do that what pizza place don’t give you Jalapeños . The man that was there was rude because he did not want to do his job… I can’t give you Jalapeños in a nasty way. Then I called there and they only want to give me 20 dollars refund….. I paid almost 50 for 2 medium pizza and 2 sodas. We call a different one and they over charged me a whole lot… People please be aware of this place. I am going over the mangers head…. I will do it today to so if you want this settled without me going over your head then do something about it…

Atmosphere: 1

Food: 1

Service: 1

Cuncheng Bu

The staff here is stupid and won’t cancel your order when you called. I have to pick up my order on a rainy day. Would never order from this store again

Service: 1

Bobby Campbell

They tried to charge my son $16 for six wings no size

Atmosphere: 2

Food: 5

Service: 3

Tiffany Brown

I went to this location twice only because I work in the area.. The pizza both time were EXTREMELY HARD! I called the 2nd time to let them know this is UNACCEPTABLE, after paying my money! The foreign guy wanted to go back and forth that he knows how to cook pizza. I eat Pizza Hut all the time and it’s never dry and hard like theirs .. You have a better chance of eating the box it comes in.
DON’T GO TO THIS LOCATION.

Atmosphere: 2

Food: 1

Service: 1

Brenda Leveron

The pizza was fresh and delicious. ?

Atmosphere: 5

Food: 5

Service: 5

Lezina Tekletsadik

the worker mimi has very very good her custumer service she made me feel super confertable when i was ordering she made everthing very clear for me to understand

Atmosphere: 5

Food: 4

Service: 5

RANDY HOWARD

The individual who checked me out was not helpful and hounded me over some sauce for the order which should have came with a complimentary one. Customer service skills were non existent. The pizza lacked sauce and the veggies i paid extra for. Worst experience ever and will never go back to this location.

Atmosphere: 1

Food: 1

Service: 1

Ian Stong

Love their pizza. Order was hot ready and accurate so thumbs up.

Atmosphere: 5

Food: 5

Service: 5

Augustus Coombs

Absurd price for the quality, go down pickett street to the dominoes and get not only better, but cheaper pizza.

Atmosphere: 1

Food: 1

Service: 4

Jose Ortez

Fast easy and hot

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cinnabon Mini Rolls, Pepperoni Pizza

William Clark

Lady that answers the phone is so rude

Service: 1

Karl Deibler

Under cooked pizza. Absolutely terrible

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