Starbucks

I love this place. People are so nice and the service is quick.

Atmosphere: 5

Food: 4

Service: 5

I consistently ordered between eight and ten coffee and cold beverages from this establishment. I always inquired about the possibility of having them placed in a large bag, as I am unable to carry all of them. However, they consistently informed me that they do not have a bag available. It is frustrating that a large company like Starbucks does not have bags readily available. I often dropped one to two drinks each time I arrived at my car. The employee who responded to my inquiry regarding the availability of a large bag declined to investigate or consult her colleagues. I am deeply disappointed by the lack of satisfactory customer service. The reason individuals are employed is due to the support they provide, such as myself, who consistently ordered ten coffee beverages weekly at this location.

Atmosphere: 1

Food: 5

Service: 1

The baristas here always get my order right! This is my favorite Starbucks in the area.

Atmosphere: 5

Food: 5

Service: 5

As I walked into Starbucks and place my order for a caramel ribbon Frappuccino, I then went over to wait for my drink. I then ask Sydney or Cindy for a cup of ice. She informed me that I needed to go back to the register to order a cup of ice after waiting for my Frappuccino and picking it up. I never heard of nothing like this before.

Service: 1

Super rude staff. They messed up my $9 drink and wanted me to pay extra so they can fix it. Totally unprofessional. First picture from there and 2nd picture from another Starbucks that actually know how to make the drink. Won’t be going to there again!

Service: 1

I pay a lot of money for my coffee and I don't think it's right for the employees to be sitting there playing with each other's hair

Atmosphere: 1

Food: 1

Service: 1

"I recently visited a Starbucks location as a regular customer. I simply requested a cup of hot water, but was surprisingly denied by an older white gentleman. I offered to purchase the hot water in a Starbucks cup or even use my own cup, but he still refused.

"I was taken aback by this response, as it seemed to contradict Starbucks' customer-friendly reputation. I decided to call the head office to inquire about their policy regarding hot water. To my surprise, I was informed that there is no such policy prohibiting the provision of hot water.

"I was disappointed by the poor service I received at this location, especially given the company's reputation for customer satisfaction. I hope that this incident will be addressed, and that future customers will not experience similar treatment."

Atmosphere: 1

Service: 1

The two people working on March 12th at around 150pm suck at customer service and making drinks. They don’t even talk to you resulting in getting your order wrong.

Atmosphere: 1

Food: 1

Service: 1

I stop here about once or twice a week for a Americana grande, no problem but on this particular day I really needed to use the restroom which is supposed to be for the customer, as soon as I asked if its ok to use the bathroom? They the staff replied I need to buy something first, really? I'm thinking so am I supposed to take my coffee or food in the bathroom with me, they replied the policy changed yesterday, I came in on Tuesday 1/28/2025 around 6:00 a.m so the policy was implemented on 1/27/2025?? Weird situation to say the least, I told the employee or manager they just lost a customer and left. This was poor customer service and bad judgment and do not recommend you treat your customers this way.

Atmosphere: 1

Food: 4

Service: 1

The manager or supervisor in this location she is not helpful she need customer service classes

One of the slowest Starbucks we have ever been. The order was taken at 4.10pm and delivered at 4.44pm. Only one barista was making all the drinks and everyone was literally holding their heads waiting. Needs some attention.

Atmosphere: 2

Food: 2

Service: 1

Bizarre having to tromp through the mud to get there without driving in, right off a huge a trail and across from a giant apartment complex. No bike parking. Gave up and kept rolling.

Wheelchair accessibility: No reasonable accessibility from the adjoining sidewalk. You'd be stuck going a block around through the vehicle entrance. Potential ADA issues.

Atmosphere: 1

The only way you will be with your family

Starbucks is Starbucks. Don't need explanation.

Atmosphere: 5

Food: 5

Service: 5

The vibes in this location are immaculate. Everyone is so friendly and welcoming. Sarah and Sydney helped me out with my order and they were great! Best location this side of the Potomac!

Atmosphere: 5

Food: 5

Service: 5