I have been eating the best of sandwiches for years, but there is a very disrespectful woman who is in a bad mood, who does not respect the specials, who puts ingredients that seem to her,
Jo P.
Unbelievable. This is how the people in Alexandria Virginia treat people. Money was taken off my card for food, that never went to the store for my online order. I went to the store to find out something about the order and I was greeted with much hostility. To sum it up, this Subway franchise needs to be closed. Subway you're not giving away free food and if I have questions concerning a transaction, why are you acting like my money doesn't mean something to me.
#SA Texas #idontsupportracistestamblishments
Atmosphere: 1
Food: 1
Service: 1
Allison Degrande
I’m the younger sister Maria was talking about. I have never seen something like this in my entire life and I hope I never see it again. Once me and my older sister heard the way the employees were talking to an elderly asian man we both looked at each other because we could immediately tell something was wrong. Even though both parties were struggling a little to understand each other I believe that it could’ve been handled way better on the employees part. My dad’s an immigrant from Honduras and the thought of him being treated the same way that the Asian man was being treated made me a little sick. The details are in my sister review so I’m keeping it short. I hope this isn’t a repeated action.
Atmosphere: 1
Food: 4
Service: 2
Maria Degrande
I came here with my little sister , and witnessed the most racist altercation I have seen in a while. It was very heartbreaking, an elderly Asian man who spoke English perfectly but with an accent was asking for extra things on his sub (which he said he was willing to pay for), both of the employees said no. After a while of him asking for extra onions, it was not given to him. The man proceeded to say he was willing to pay for the onions, the employees kept saying no but in a way that was making the rest of the customers uncomfortable. The man finally decided he will not proceed with the 3 subs he had. And the 2 employees instead of trashing the subs proceeded to put the items back where they picked them up from. I assured the man that he was not the problem. He took a picture of them and I hope he as well leaves a review. This could be somebodies father and no one wants to see another person get treated horribly because of a language barrier.
Atmosphere: 1
Food: 5
Service: 1
Alan Orr
Hard to get in and out of. Bathroom was locked and getting the key took some doing.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: The Hotshot Italiano
wasi hussain
Worst customer service. I have tried to Oder some sandwiches but the person who is talking my Oder is very rude and have bad attitude.
Atmosphere: 1
Service: 1
Nights 2050
Terrible customer service. I ordered online and received a completely empty sandwhich. Literally bread with black pepper sprinkled on it. When confronting the manager about it l, i was told "nothing can be done". Never will i go to this location again. i will travel the extra 2 miles to avoid this place.
Julia Solace
don’t order for online pickup here. won’t pay attention to your order even if you tip. received a half empty footlong when i asked for extra veggies.
Atmosphere: 1
Food: 2
Service: 1
Ashley Braden
Ordered through the app because of the discounts. When we arrived they told us they had not received our order. We showed them proof that the order was sent to this location and the confirmation of receipt/payment. The staff refused to help or find a solution.We decided to cancel and reorder on the app, but when we tried, it said this location was “offline”. We told them this but still, no help. We now have to dispute the order with our bank so we’re not charged.I work in customer service and would never treat people this way. They were more concerned with being right than getting our business.We went out of our way to visit this location because we’ve always had the best service here. That ended tonight.We were able to reorder from another location, and will not be returning to this store.Avoid this location.
Service: 1
Emma Martin
Worst customer service!!! Went to pick up and order we placed on line asked for the bread to be toasted watched them start to make the sandwich without toasting the bread as requested had to ask them three times to toast the bread then because I knew I would be there and be picking it up. I was gonna have them put items in while I was there, the person making the sandwich said no I’m going by the order! She did not care that she was making my sandwich. I will go out of my way to never use this subway again.
I have been eating the best of sandwiches for years, but there is a very disrespectful woman who is in a bad mood, who does not respect the specials, who puts ingredients that seem to her,
Unbelievable. This is how the people in Alexandria Virginia treat people. Money was taken off my card for food, that never went to the store for my online order. I went to the store to find out something about the order and I was greeted with much hostility. To sum it up, this Subway franchise needs to be closed. Subway you're not giving away free food and if I have questions concerning a transaction, why are you acting like my money doesn't mean something to me.
#SA Texas
#idontsupportracistestamblishments
Atmosphere: 1
Food: 1
Service: 1
I’m the younger sister Maria was talking about. I have never seen something like this in my entire life and I hope I never see it again. Once me and my older sister heard the way the employees were talking to an elderly asian man we both looked at each other because we could immediately tell something was wrong. Even though both parties were struggling a little to understand each other I believe that it could’ve been handled way better on the employees part. My dad’s an immigrant from Honduras and the thought of him being treated the same way that the Asian man was being treated made me a little sick. The details are in my sister review so I’m keeping it short. I hope this isn’t a repeated action.
Atmosphere: 1
Food: 4
Service: 2
I came here with my little sister , and witnessed the most racist altercation I have seen in a while. It was very heartbreaking, an elderly Asian man who spoke English perfectly but with an accent was asking for extra things on his sub (which he said he was willing to pay for), both of the employees said no. After a while of him asking for extra onions, it was not given to him. The man proceeded to say he was willing to pay for the onions, the employees kept saying no but in a way that was making the rest of the customers uncomfortable. The man finally decided he will not proceed with the 3 subs he had. And the 2 employees instead of trashing the subs proceeded to put the items back where they picked them up from. I assured the man that he was not the problem. He took a picture of them and I hope he as well leaves a review. This could be somebodies father and no one wants to see another person get treated horribly because of a language barrier.
Atmosphere: 1
Food: 5
Service: 1
Hard to get in and out of. Bathroom was locked and getting the key took some doing.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: The Hotshot Italiano
Worst customer service. I have tried to Oder some sandwiches but the person who is talking my Oder is very rude and have bad attitude.
Atmosphere: 1
Service: 1
Terrible customer service. I ordered online and received a completely empty sandwhich. Literally bread with black pepper sprinkled on it. When confronting the manager about it l, i was told "nothing can be done". Never will i go to this location again. i will travel the extra 2 miles to avoid this place.
don’t order for online pickup here. won’t pay attention to your order even if you tip. received a half empty footlong when i asked for extra veggies.
Atmosphere: 1
Food: 2
Service: 1
Ordered through the app because of the discounts. When we arrived they told us they had not received our order. We showed them proof that the order was sent to this location and the confirmation of receipt/payment. The staff refused to help or find a solution.We decided to cancel and reorder on the app, but when we tried, it said this location was “offline”. We told them this but still, no help. We now have to dispute the order with our bank so we’re not charged.I work in customer service and would never treat people this way. They were more concerned with being right than getting our business.We went out of our way to visit this location because we’ve always had the best service here. That ended tonight.We were able to reorder from another location, and will not be returning to this store.Avoid this location.
Service: 1
Worst customer service!!! Went to pick up and order we placed on line asked for the bread to be toasted watched them start to make the sandwich without toasting the bread as requested had to ask them three times to toast the bread then because I knew I would be there and be picking it up. I was gonna have them put items in while I was there, the person making the sandwich said no I’m going by the order! She did not care that she was making my sandwich. I will go out of my way to never use this subway again.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Great customer service !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oven Roasted
very poor customer service !!!!
Atmosphere: 1
Service: 1
Hostile customer service, to the point where it could be considered
Atmosphere: 1
Food: 1
Service: 1
Vegetarian options: We came for the veggie patty specifically because we fast on that day.
Kid-friendliness: My kids love it.
Great service and the store is well kept.
Atmosphere: 5
Food: 5
Service: 5
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