Subway

7868 Richmond Hwy, Alexandria
(703) 360-0204

Recent Reviews

Nights 2050

Terrible customer service. I ordered online and received a completely empty sandwhich. Literally bread with black pepper sprinkled on it. When confronting the manager about it l, i was told "nothing can be done". Never will i go to this location again. i will travel the extra 2 miles to avoid this place.

Julia Solace

don’t order for online pickup here. won’t pay attention to your order even if you tip. received a half empty footlong when i asked for extra veggies.

Atmosphere: 1

Food: 2

Service: 1

Ashley Braden

Ordered through the app because of the discounts. When we arrived they told us they had not received our order. We showed them proof that the order was sent to this location and the confirmation of receipt/payment. The staff refused to help or find a solution.We decided to cancel and reorder on the app, but when we tried, it said this location was “offline”. We told them this but still, no help. We now have to dispute the order with our bank so we’re not charged.I work in customer service and would never treat people this way. They were more concerned with being right than getting our business.We went out of our way to visit this location because we’ve always had the best service here. That ended tonight.We were able to reorder from another location, and will not be returning to this store.Avoid this location.

Service: 1

Emma Martin

Worst customer service!!! Went to pick up and order we placed on line asked for the bread to be toasted watched them start to make the sandwich without toasting the bread as requested had to ask them three times to toast the bread then because I knew I would be there and be picking it up. I was gonna have them put items in while I was there, the person making the sandwich said no I’m going by the order! She did not care that she was making my sandwich. I will go out of my way to never use this subway again.

Atmosphere: 1

Food: 1

Service: 1

D C

Great customer service !

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Oven Roasted

Diamond Gamble (Demi and Deliah Mommy)

very poor customer service !!!!

Atmosphere: 1

Service: 1

Adin Palencia

Hostile customer service, to the point where it could be considered

Atmosphere: 1

Food: 1

Service: 1

Death G.

Awful customer service, awful owner. There is a much better Subway a couple miles south of this terrible place.

Nate Bokil

Great service and the store is well kept.

Atmosphere: 5

Food: 5

Service: 5

LaCresha Sellman

I just left with a salad with barely any spinach leaves. Sad because the main ingredient is the spinach leaves for me. I didn't feel like an argument. So I just purchased and left. Smh. Not to leave out the fact one of the ladies was speaking in her language about me of course. I don't understand the language but almost certain it wasn't nice smh

Ernest Martin

Food is better here than most subways, bread is fresh and the staff are polite. Bathrooms are pretty good as well, but then they have to be opened with keys given at the register.

akmal hussain

It is ok . Young employees are doing great.

Jenny

Ordering was quick and easy, sandwich was prepared to satisfaction

Wilbur Landaverde

Just stepped in today and got a delicious and healthy turkey sub.Everything looks so fresh and full of flavor!I recommend getting it toasted so the heat makes steams up the protein adding a little steaming action while it wrapped in veggies during transport.Go light on the sauces and you'll see the pounds shave off like nothing.Look forward to my next visit ?

Terri Texcell

Exceptionally clean location. The service was efficient but not necessarily welcoming-no Welcome to Subway or smiles. I will visit this location again though.

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