The worst customer service I've ever experienced. What a shame for these two girls, very sad one of them being Latina. I've never experienced being made fun of for speaking Spanish. One of the cashiers was still asleep, and the other was laughing, not knowing I also speak English. I suggest the store manager give them a quick customer service training or teach the girls some manners.Never go back to this location š sneak I donāt recommend either.
Hafza Carswell
It's great customer service always polite and clean this is a great store
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subway Club Combo
Ricardo Gracia Figueroa
It was 9:50pm and itās closed. Two ladies where cleaning and ignored that I was outside. If you are going to close earlier just donāt say youāll be open until 10pm. Very disappointed of this location in particular! Not the first time that happens!!!!
Atmosphere: 1
Food: 3
Service: 1
Jeela Amiri
The worst subs I ever had. I asked for meetball and received chicken without any sauce or jalapeƱos
Atmosphere: 1
Food: 1
Service: 1
Mr ThingsDne
On my mama
Atmosphere: 5
Food: 5
Service: 5
Shankara Narayana
Olives gone bad, not fresh
Food: 1
Service: 3
Roy Es
You are served by Hispanics with long faces, they will almost throw your sandwich at you at 5:30 in the afternoon, Tuesday.
Atmosphere: 1
Food: 1
Service: 1
Mehrun āNisaā Huda
Order made on time but sandwich was salty and added unnecessary condiments.
Atmosphere: 4
Food: 1
Service: 4
kelyn ayala
Management really need to micro manage the KIDS working here , it took them 7 minutes to come out and take my order , they was in the back doing nothing , I tried calling the phone to see if somebody could come out and help but no they let the phone ring and ring and ring until one of the kids decided to coke out , the kids working here tent to leave the stablishment and come inside once they see somebody come in they come out their cars and look at you like you are bothering them , come on now not one adult here , shame !!!!!
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Sandwich
subhan ahmed
Very very rude, the employees are the worst part about it, no good customer service and we also spent a lot of money for a really bad service, we asked for the bathroom no response at all, and also they would ignore what we want but put their own choice of items, very bad customer service, and especially the Hispanic girl and 2 Bangladesh guys, very bad and Iām really disappointed in that service as this store has such a low rating but they would still not attempt to bring it up, very bad.
Review is based on only one visit and my first to this franchise.The restaurant itself looks good. It's clean and modern on the inside. The food is standard Subway fare.I placed a mobile order. Pickup estimate was 5:20pm after placing at 5:00. A 20 min time is a bit long for 2 footlong subs. It's dinner rush kinda. I entered the store around 5:15 and sat down. The store had 2-3 people in line, though one may have been a security guard, and 3 employees. The employees never asked why I was in there sitting and staring. I waited until 5:28 and finally went up to the counter. After waiting for someone to come take my order, I was able to ask about my order, told him my name, and got my bag which was sitting on their counter by the slicer, not on the mobile pickup rack.Why have a mobile pickup rack? I don't care if I have to talk to someone, fine. Some people don't want to. However I also had to wait in line on top of the 20 min waiting for my order of 2 footlongs. I was the only person sitting, no food, just facing the mobile order rack waiting. No one said anything. I watched them make orders. I know the sandwiches weren't JUST made so I guess the plan was just for them to sit there, behind the counter.I get there are other customers, but it wasn't packed. I could have gone to Giant next door, bought all the ingredients, and made the sandwiches myself in the time and for almost the same price. $10 for a standard footlong each is ridiculous considering the store's tagline was the famous $5 footlongs. With promos, they're okay prices, but the quality is nothing to die for. It tasted about as good as a premade grocery store sub, which isn't a bad thing, but not $10 especially when there are options like Jersey Mike's down the road or Giant in the same mall.I will update the review if I decide to come back.
Atmosphere: 4
Food: 4
Service: 2
Cassandra W
I came in here today and asked for cooks, the cookies were rock hard. One guy said he was going to make more but the lady turned around said she wasnt going to make anymore out of spite im guessing. When i was nothing but respectful, i even tipped these people. Mind you the younger coworker had the audacity to laugh after she kept saying she wasnt making more cookies. AllOf this happened around 1:00-1:23 on November 29,2023ā¦. That is so rude and mean when all ive been was respectful. I even offered to just wait until they made another batch which was supposed to be at 2 but she said she wasnt making anymore for the rest of the day.
Atmosphere: 1
Food: 1
Service: 1
Tariq Mehmood
Very bad customer service 2 guys using dirty gloves and mixing meat with tuna fish, very bad they should listen to their customer and they were ignoring us.
Atmosphere: 1
Food: 1
Service: 1
Subhan Ishyper
Very bad customer service 2 guys using dirty gloves and mixing meat with tuna fish, very bad they should listen to their customer and they were ignoring us.
Atmosphere: 1
Food: 1
Service: 1
robert polo
Customer service sucks. Associates were rude wouldn't let me use restroomNever again
The worst customer service I've ever experienced. What a shame for these two girls, very sad one of them being Latina. I've never experienced being made fun of for speaking Spanish.
One of the cashiers was still asleep, and the other was laughing, not knowing I also speak English. I suggest the store manager give them a quick customer service training or teach the girls some manners.Never go back to this location š sneak I donāt recommend either.
It's great customer service always polite and clean this is a great store
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subway Club Combo
It was 9:50pm and itās closed. Two ladies where cleaning and ignored that I was outside. If you are going to close earlier just donāt say youāll be open until 10pm. Very disappointed of this location in particular! Not the first time that happens!!!!
Atmosphere: 1
Food: 3
Service: 1
The worst subs I ever had. I asked for meetball and received chicken without any sauce or jalapeƱos
Atmosphere: 1
Food: 1
Service: 1
On my mama
Atmosphere: 5
Food: 5
Service: 5
Olives gone bad, not fresh
Food: 1
Service: 3
You are served by Hispanics with long faces, they will almost throw your sandwich at you at 5:30 in the afternoon, Tuesday.
Atmosphere: 1
Food: 1
Service: 1
Order made on time but sandwich was salty and added unnecessary condiments.
Atmosphere: 4
Food: 1
Service: 4
Management really need to micro manage the KIDS working here , it took them 7 minutes to come out and take my order , they was in the back doing nothing , I tried calling the phone to see if somebody could come out and help but no they let the phone ring and ring and ring until one of the kids decided to coke out , the kids working here tent to leave the stablishment and come inside once they see somebody come in they come out their cars and look at you like you are bothering them , come on now not one adult here , shame !!!!!
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Sandwich
Very very rude, the employees are the worst part about it, no good customer service and we also spent a lot of money for a really bad service, we asked for the bathroom no response at all, and also they would ignore what we want but put their own choice of items, very bad customer service, and especially the Hispanic girl and 2 Bangladesh guys, very bad and Iām really disappointed in that service as this store has such a low rating but they would still not attempt to bring it up, very bad.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Review is based on only one visit and my first to this franchise.The restaurant itself looks good. It's clean and modern on the inside. The food is standard Subway fare.I placed a mobile order. Pickup estimate was 5:20pm after placing at 5:00. A 20 min time is a bit long for 2 footlong subs. It's dinner rush kinda. I entered the store around 5:15 and sat down. The store had 2-3 people in line, though one may have been a security guard, and 3 employees. The employees never asked why I was in there sitting and staring. I waited until 5:28 and finally went up to the counter. After waiting for someone to come take my order, I was able to ask about my order, told him my name, and got my bag which was sitting on their counter by the slicer, not on the mobile pickup rack.Why have a mobile pickup rack? I don't care if I have to talk to someone, fine. Some people don't want to. However I also had to wait in line on top of the 20 min waiting for my order of 2 footlongs. I was the only person sitting, no food, just facing the mobile order rack waiting. No one said anything. I watched them make orders. I know the sandwiches weren't JUST made so I guess the plan was just for them to sit there, behind the counter.I get there are other customers, but it wasn't packed. I could have gone to Giant next door, bought all the ingredients, and made the sandwiches myself in the time and for almost the same price. $10 for a standard footlong each is ridiculous considering the store's tagline was the famous $5 footlongs. With promos, they're okay prices, but the quality is nothing to die for. It tasted about as good as a premade grocery store sub, which isn't a bad thing, but not $10 especially when there are options like Jersey Mike's down the road or Giant in the same mall.I will update the review if I decide to come back.
Atmosphere: 4
Food: 4
Service: 2
I came in here today and asked for cooks, the cookies were rock hard. One guy said he was going to make more but the lady turned around said she wasnt going to make anymore out of spite im guessing. When i was nothing but respectful, i even tipped these people. Mind you the younger coworker had the audacity to laugh after she kept saying she wasnt making more cookies. AllOf this happened around 1:00-1:23 on November 29,2023ā¦. That is so rude and mean when all ive been was respectful. I even offered to just wait until they made another batch which was supposed to be at 2 but she said she wasnt making anymore for the rest of the day.
Atmosphere: 1
Food: 1
Service: 1
Very bad customer service 2 guys using dirty gloves and mixing meat with tuna fish, very bad they should listen to their customer and they were ignoring us.
Atmosphere: 1
Food: 1
Service: 1
Very bad customer service 2 guys using dirty gloves and mixing meat with tuna fish, very bad they should listen to their customer and they were ignoring us.
Atmosphere: 1
Food: 1
Service: 1
Customer service sucks. Associates were rude wouldn't let me use restroomNever again
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