Order made on time but sandwich was salty and added unnecessary condiments.
Atmosphere: 4
Food: 1
Service: 4
kelyn ayala
Management really need to micro manage the KIDS working here , it took them 7 minutes to come out and take my order , they was in the back doing nothing , I tried calling the phone to see if somebody could come out and help but no they let the phone ring and ring and ring until one of the kids decided to coke out , the kids working here tent to leave the stablishment and come inside once they see somebody come in they come out their cars and look at you like you are bothering them , come on now not one adult here , shame !!!!!
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Sandwich
subhan ahmed
Very very rude, the employees are the worst part about it, no good customer service and we also spent a lot of money for a really bad service, we asked for the bathroom no response at all, and also they would ignore what we want but put their own choice of items, very bad customer service, and especially the Hispanic girl and 2 Bangladesh guys, very bad and I’m really disappointed in that service as this store has such a low rating but they would still not attempt to bring it up, very bad.
Atmosphere: 1
Food: 1
Service: 1
Greg
Review is based on only one visit and my first to this franchise.The restaurant itself looks good. It's clean and modern on the inside. The food is standard Subway fare.I placed a mobile order. Pickup estimate was 5:20pm after placing at 5:00. A 20 min time is a bit long for 2 footlong subs. It's dinner rush kinda. I entered the store around 5:15 and sat down. The store had 2-3 people in line, though one may have been a security guard, and 3 employees. The employees never asked why I was in there sitting and staring. I waited until 5:28 and finally went up to the counter. After waiting for someone to come take my order, I was able to ask about my order, told him my name, and got my bag which was sitting on their counter by the slicer, not on the mobile pickup rack.Why have a mobile pickup rack? I don't care if I have to talk to someone, fine. Some people don't want to. However I also had to wait in line on top of the 20 min waiting for my order of 2 footlongs. I was the only person sitting, no food, just facing the mobile order rack waiting. No one said anything. I watched them make orders. I know the sandwiches weren't JUST made so I guess the plan was just for them to sit there, behind the counter.I get there are other customers, but it wasn't packed. I could have gone to Giant next door, bought all the ingredients, and made the sandwiches myself in the time and for almost the same price. $10 for a standard footlong each is ridiculous considering the store's tagline was the famous $5 footlongs. With promos, they're okay prices, but the quality is nothing to die for. It tasted about as good as a premade grocery store sub, which isn't a bad thing, but not $10 especially when there are options like Jersey Mike's down the road or Giant in the same mall.I will update the review if I decide to come back.
Atmosphere: 4
Food: 4
Service: 2
Cassandra W
I came in here today and asked for cooks, the cookies were rock hard. One guy said he was going to make more but the lady turned around said she wasnt going to make anymore out of spite im guessing. When i was nothing but respectful, i even tipped these people. Mind you the younger coworker had the audacity to laugh after she kept saying she wasnt making more cookies. AllOf this happened around 1:00-1:23 on November 29,2023…. That is so rude and mean when all ive been was respectful. I even offered to just wait until they made another batch which was supposed to be at 2 but she said she wasnt making anymore for the rest of the day.
Atmosphere: 1
Food: 1
Service: 1
Alexandra T.
I ordered a rotisserie style-chicken wrap and the chicken was half old and half fresh chicken, dark in color and very ugly looking.
Subhan Ishyper
Very bad customer service 2 guys using dirty gloves and mixing meat with tuna fish, very bad they should listen to their customer and they were ignoring us.
Atmosphere: 1
Food: 1
Service: 1
robert polo
Customer service sucks. Associates were rude wouldn't let me use restroomNever again
Jerry gutierrez
Sched says 8-10pm been their about 4-5 times now at 9-9:05 with plenty of staff and get denied service when hours of operation says they are open till 10 this place is horrible
Laurie S.
I came in with a solid 45 minutes till close. Got my sandwich and was told that I couldn't sit at a table even though other (homeless) people were sleeping at a table. Reason given was because they had just mopped. So I had to ask for a refund, and the girls at the counter were snickering. I've also seen the same manager give free sandwiches to guys she knew and was being flirty with. I'm typically really pro service worker and try to understand end of the night stuff, having worked food service before, but this really rubbed me wrong.
I eat here all the time and my sandwiches are good and never got sick or anything
Charlie Goeller
Has become VERY expensive for an OK sandwich. Will not make this a habit.
Atmosphere: 3
Service: 4
john ho
Healthy food but a bit on high side.
Raheem Henry
Send the whole staff home everyone is sneezing and coughing and I’m pretty sure the girl that just ran away and came back went to go throw up then finished making the sandwich
Jorge Parrado
NThe two girls working were flirting with a guy and refused to acknowledge my presence. After a couple minutes, I started timing and it took 17 minutes to be acknowledged. I was ready to walk out but I decided to see how this was going to play out. I WAS THE ONLY CUSTOMER IN THE STORE ANT IT TOOK 17 MINUTES to acknowledge me!After that the service was absolutely terrible. She would add a slice or two of meat and then stop to talk to the other girl working, and when she eventually got back to me, she asked me if I wanted each and every item. The ingredients are listed on the board, that's why I ordered what I did, why should I have to acknowledge everything I wanted on the sandwich? Finally, in total, it took 7 minutes to make my sandwich.At this time, I was still in the store waiting on my order to be completed for more than 25 minutes.Now, to top things off, my order came to $11.85 and I was given $8.00 back. What happened to the other $0.15 cents I was owed? She made no effort to explain to me why she didn't give me the change, she just turned and picked up her conversation with the other girl working.Sh can't count $0.15 cents from me! I was ripped off and stolen from and I'm MAD!!!I hope the franchise owner reads this and takes action. I know that I will never go back!
Order made on time but sandwich was salty and added unnecessary condiments.
Atmosphere: 4
Food: 1
Service: 4
Management really need to micro manage the KIDS working here , it took them 7 minutes to come out and take my order , they was in the back doing nothing , I tried calling the phone to see if somebody could come out and help but no they let the phone ring and ring and ring until one of the kids decided to coke out , the kids working here tent to leave the stablishment and come inside once they see somebody come in they come out their cars and look at you like you are bothering them , come on now not one adult here , shame !!!!!
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Sandwich
Very very rude, the employees are the worst part about it, no good customer service and we also spent a lot of money for a really bad service, we asked for the bathroom no response at all, and also they would ignore what we want but put their own choice of items, very bad customer service, and especially the Hispanic girl and 2 Bangladesh guys, very bad and I’m really disappointed in that service as this store has such a low rating but they would still not attempt to bring it up, very bad.
Atmosphere: 1
Food: 1
Service: 1
Review is based on only one visit and my first to this franchise.The restaurant itself looks good. It's clean and modern on the inside. The food is standard Subway fare.I placed a mobile order. Pickup estimate was 5:20pm after placing at 5:00. A 20 min time is a bit long for 2 footlong subs. It's dinner rush kinda. I entered the store around 5:15 and sat down. The store had 2-3 people in line, though one may have been a security guard, and 3 employees. The employees never asked why I was in there sitting and staring. I waited until 5:28 and finally went up to the counter. After waiting for someone to come take my order, I was able to ask about my order, told him my name, and got my bag which was sitting on their counter by the slicer, not on the mobile pickup rack.Why have a mobile pickup rack? I don't care if I have to talk to someone, fine. Some people don't want to. However I also had to wait in line on top of the 20 min waiting for my order of 2 footlongs. I was the only person sitting, no food, just facing the mobile order rack waiting. No one said anything. I watched them make orders. I know the sandwiches weren't JUST made so I guess the plan was just for them to sit there, behind the counter.I get there are other customers, but it wasn't packed. I could have gone to Giant next door, bought all the ingredients, and made the sandwiches myself in the time and for almost the same price. $10 for a standard footlong each is ridiculous considering the store's tagline was the famous $5 footlongs. With promos, they're okay prices, but the quality is nothing to die for. It tasted about as good as a premade grocery store sub, which isn't a bad thing, but not $10 especially when there are options like Jersey Mike's down the road or Giant in the same mall.I will update the review if I decide to come back.
Atmosphere: 4
Food: 4
Service: 2
I came in here today and asked for cooks, the cookies were rock hard. One guy said he was going to make more but the lady turned around said she wasnt going to make anymore out of spite im guessing. When i was nothing but respectful, i even tipped these people. Mind you the younger coworker had the audacity to laugh after she kept saying she wasnt making more cookies. AllOf this happened around 1:00-1:23 on November 29,2023…. That is so rude and mean when all ive been was respectful. I even offered to just wait until they made another batch which was supposed to be at 2 but she said she wasnt making anymore for the rest of the day.
Atmosphere: 1
Food: 1
Service: 1
I ordered a rotisserie style-chicken wrap and the chicken was half old and half fresh chicken, dark in color and very ugly looking.
Very bad customer service 2 guys using dirty gloves and mixing meat with tuna fish, very bad they should listen to their customer and they were ignoring us.
Atmosphere: 1
Food: 1
Service: 1
Customer service sucks. Associates were rude wouldn't let me use restroomNever again
Sched says 8-10pm been their about 4-5 times now at 9-9:05 with plenty of staff and get denied service when hours of operation says they are open till 10 this place is horrible
I came in with a solid 45 minutes till close. Got my sandwich and was told that I couldn't sit at a table even though other (homeless) people were sleeping at a table. Reason given was because they had just mopped. So I had to ask for a refund, and the girls at the counter were snickering. I've also seen the same manager give free sandwiches to guys she knew and was being flirty with. I'm typically really pro service worker and try to understand end of the night stuff, having worked food service before, but this really rubbed me wrong.
Restaurantji Recommends
I eat here all the time and my sandwiches are good and never got sick or anything
Has become VERY expensive for an OK sandwich. Will not make this a habit.
Atmosphere: 3
Service: 4
Healthy food but a bit on high side.
Send the whole staff home everyone is sneezing and coughing and I’m pretty sure the girl that just ran away and came back went to go throw up then finished making the sandwich
NThe two girls working were flirting with a guy and refused to acknowledge my presence. After a couple minutes, I started timing and it took 17 minutes to be acknowledged. I was ready to walk out but I decided to see how this was going to play out. I WAS THE ONLY CUSTOMER IN THE STORE ANT IT TOOK 17 MINUTES to acknowledge me!After that the service was absolutely terrible. She would add a slice or two of meat and then stop to talk to the other girl working, and when she eventually got back to me, she asked me if I wanted each and every item. The ingredients are listed on the board, that's why I ordered what I did, why should I have to acknowledge everything I wanted on the sandwich? Finally, in total, it took 7 minutes to make my sandwich.At this time, I was still in the store waiting on my order to be completed for more than 25 minutes.Now, to top things off, my order came to $11.85 and I was given $8.00 back. What happened to the other $0.15 cents I was owed? She made no effort to explain to me why she didn't give me the change, she just turned and picked up her conversation with the other girl working.Sh can't count $0.15 cents from me! I was ripped off and stolen from and I'm MAD!!!I hope the franchise owner reads this and takes action. I know that I will never go back!