They use UPS to deliver FOOD in the city of Richmond, clearly have no clue what they are doing.
Teri Donovan
Most of food tasted better than it looked. I may be 65 but thanks, I don't need prechewed food. Tonight's dinner went in the trash. It not only looked terrible, it WAS terrible. Only good thing about this company is that I didn't need to subscribe so I didn't have to UNsubscribe.
Now I need to go find something to get the taste of this "Mongolian Beef" hog slop out of my mouth.
Mark Thompson
WATCH OUT! Spoiled meals. So far this year I have received seven plus meals where the wrapper over the container is swollen. Two of those meals were that way the day they arrived. I contacted Territory support and they recommended that I not eat them but offered no further information. I have been a weekly user for over five years and was very satisfied until recently when they changed their packaging method and went to weekly delivery. Now the price is up 30%, they charge for delivery, there are no more salads and, of course, they potentially give you food poisoning. No thanks. I cannot risk getting sick.
Nathaniel Woodard
Cost keeps going up, quality down, and they never have any discounts.
Jeremy B.
Gave me horrible food poisoning when I used their service. Recommend folks look elsewhere.
Sean Taylor
Good for dietary retrictions but they over and over again mess up orders and give the wrong meals
Kat Glenn
Almost all of the meals we have tried have been delicious! This service is so convenient, no prepping at all and incredibly fresh ingredients. Far better than the other prepared meal services we have used in the past. Customer service has been excellent as well. I have already recommended to all of my friends and family.
wawa82G
Used to be great. No more delivery to local gyms since covid. No expensive delivery costs. No more meal sizes, used to be three. Food is a hit and miss, which I didnt mind until the prive of the meals average $13-14 a meal now. Not worth it anymore. Shame I liked the variety.
Doug S.
I do want to acknowledge that Territory was helpful during the pandemic when grocery delivery slots were tough to come by. Expensive, but the quality was reasonable. Unfortunately, our experience continues to erode. One time, something arrived that the date said was a week expired and they claimed it was just a labeling error. No big deal. However, the variety has not been as good lately and the prices have escalated to the point where it no longer makes sense. If you order anything with meat they really overcook it to the point that there is little margin for error in reheating in your microwave. Delivery has been meh. One week they just no showed us and credited our account with no explanation. But our most recent delivery has us cancelling. They went from reliably (mostly) delivering on Sunday afternoon to overnight delivery. Aparently this means that they will add additional packing material to keep things fresh until morning. I just want to thank the delivery person for ringing our doorbell at 2am. I really didn't need that hour of sleep I lost. Between the high prices, the declining variety and quality, and the "enhanced" delivery schedule, I can no longer recommend this company.
Timothy F.
I have been using Territory for the better part of the last two years. For the most part, the service has been hit or miss... Recently, I've had a number issues. Everything from extremely late deliveries to bones / foreign objects in my meals. Based on Territory's subpar customer service and unwillingness to provide a refund and compensation for the chicken bone that cut the back of my throat and nearly chipped my tooth, I have cancelled future deliveries and I am going to look elsewhere for better quality provider.
Great if you like no flavor and super dry chicken...honestly impressive how dry they made everything. You can easily make healthy meals yourself for 1/2 the price with more flavor. The meals also only last 4 days so there's no use in ordering more than a couple at a time.
Villamar Real Estate & Investments
Yes, the food is very good. I would like to see the option of reordering foods that were previously delivered and liked. The tofo ginger was good.
Lizzie W.
I've been ordering from Territory for more than three years regularly. The food generally is good -- not always great -- but that could be personal preference. I've learned which chefs I prefer. I like that they give you a full ingredient list, plus nutritional information before you order -- very helpful for dietary restrictions or food allergies. The service is great for anyone who is working on portion control, whose family has differing food tastes or dietary needs, or even for a busy family that can't always eat dinner at the same time. They tell you to refrigerate the items and eat the food within a few days after delivery, but in a pinch, I've frozen items and eaten them a few days later. Don't try to freeze the items long-term, however - they aren't packaged for that. On the website, they will automatically schedule a delivery if you don't tell them to skip the week or put your account on hold. You also need to be careful to SAVE changes to the automatic schedule. But Territory sends many emails reminding you before the order is final, so there are chances to fix any errors. Plus, you can list food preferences, tell them what dishes you tried but don't want again, so the automatic choices will get better if you order frequently. I haven't had the customer service concerns other mention. Once my order was missing two items, but they quickly credited my account--an inconvenience but something I can live with in the middle of a pandemic.
Jessica Danielle
Terrible customer service. Signed up and then had my entire account cancelled accusing me of fraudulent activity. Disappointing.
Karlen Hunter
Horrible customer service. Liars. They claim things are in their Terms of Service that are not. They made a mistake- blamed it on me. Will not be a customer here! Definitely don’t recommend.
They use UPS to deliver FOOD in the city of Richmond, clearly have no clue what they are doing.
Most of food tasted better than it looked. I may be 65 but thanks, I don't need prechewed food. Tonight's dinner went in the trash. It not only looked terrible, it WAS terrible. Only good thing about this company is that I didn't need to subscribe so I didn't have to UNsubscribe. Now I need to go find something to get the taste of this "Mongolian Beef" hog slop out of my mouth.
WATCH OUT! Spoiled meals. So far this year I have received seven plus meals where the wrapper over the container is swollen. Two of those meals were that way the day they arrived. I contacted Territory support and they recommended that I not eat them but offered no further information. I have been a weekly user for over five years and was very satisfied until recently when they changed their packaging method and went to weekly delivery. Now the price is up 30%, they charge for delivery, there are no more salads and, of course, they potentially give you food poisoning. No thanks. I cannot risk getting sick.
Cost keeps going up, quality down, and they never have any discounts.
Gave me horrible food poisoning when I used their service. Recommend folks look elsewhere.
Good for dietary retrictions but they over and over again mess up orders and give the wrong meals
Almost all of the meals we have tried have been delicious! This service is so convenient, no prepping at all and incredibly fresh ingredients. Far better than the other prepared meal services we have used in the past. Customer service has been excellent as well. I have already recommended to all of my friends and family.
Used to be great. No more delivery to local gyms since covid. No expensive delivery costs. No more meal sizes, used to be three. Food is a hit and miss, which I didnt mind until the prive of the meals average $13-14 a meal now. Not worth it anymore. Shame I liked the variety.
I do want to acknowledge that Territory was helpful during the pandemic when grocery delivery slots were tough to come by. Expensive, but the quality was reasonable. Unfortunately, our experience continues to erode. One time, something arrived that the date said was a week expired and they claimed it was just a labeling error. No big deal. However, the variety has not been as good lately and the prices have escalated to the point where it no longer makes sense. If you order anything with meat they really overcook it to the point that there is little margin for error in reheating in your microwave. Delivery has been meh. One week they just no showed us and credited our account with no explanation. But our most recent delivery has us cancelling. They went from reliably (mostly) delivering on Sunday afternoon to overnight delivery. Aparently this means that they will add additional packing material to keep things fresh until morning. I just want to thank the delivery person for ringing our doorbell at 2am. I really didn't need that hour of sleep I lost. Between the high prices, the declining variety and quality, and the "enhanced" delivery schedule, I can no longer recommend this company.
I have been using Territory for the better part of the last two years. For the most part, the service has been hit or miss... Recently, I've had a number issues. Everything from extremely late deliveries to bones / foreign objects in my meals. Based on Territory's subpar customer service and unwillingness to provide a refund and compensation for the chicken bone that cut the back of my throat and nearly chipped my tooth, I have cancelled future deliveries and I am going to look elsewhere for better quality provider.
Restaurantji Recommends
Great if you like no flavor and super dry chicken...honestly impressive how dry they made everything. You can easily make healthy meals yourself for 1/2 the price with more flavor. The meals also only last 4 days so there's no use in ordering more than a couple at a time.
Yes, the food is very good. I would like to see the option of reordering foods that were previously delivered and liked. The tofo ginger was good.
I've been ordering from Territory for more than three years regularly. The food generally is good -- not always great -- but that could be personal preference. I've learned which chefs I prefer. I like that they give you a full ingredient list, plus nutritional information before you order -- very helpful for dietary restrictions or food allergies. The service is great for anyone who is working on portion control, whose family has differing food tastes or dietary needs, or even for a busy family that can't always eat dinner at the same time. They tell you to refrigerate the items and eat the food within a few days after delivery, but in a pinch, I've frozen items and eaten them a few days later. Don't try to freeze the items long-term, however - they aren't packaged for that. On the website, they will automatically schedule a delivery if you don't tell them to skip the week or put your account on hold. You also need to be careful to SAVE changes to the automatic schedule. But Territory sends many emails reminding you before the order is final, so there are chances to fix any errors. Plus, you can list food preferences, tell them what dishes you tried but don't want again, so the automatic choices will get better if you order frequently. I haven't had the customer service concerns other mention. Once my order was missing two items, but they quickly credited my account--an inconvenience but something I can live with in the middle of a pandemic.
Terrible customer service. Signed up and then had my entire account cancelled accusing me of fraudulent activity. Disappointing.
Horrible customer service. Liars. They claim things are in their Terms of Service that are not. They made a mistake- blamed it on me. Will not be a customer here! Definitely don’t recommend.