Horrible service opened a complaint in July as of today still no response. Went thru the drive in pick up a bucket of chicken noticed that my passenger car seat stained. Opened the bag and noticed that the gravy was not closed properly. Made a U turn ask for the manager, made no attempt to apologies. She even accused me that I tempered with the container. How rude and unprofessional.
Service: 1
Hai Duong
Worst chicken fried ever !
Atmosphere: 1
Food: 1
Service: 3
Sam Kael
The drinks menu has something for everyone.
Jeffrey Beal
Sign says lobby closes at 11, at 10:45 the doors were already locked and they were only allowing drive thru with a long line.
Atmosphere: 1
Service: 1
Steve Scranage
I ordered 3 pot pies( Uber Eats) for my daughter on 7-25-25 from this location. Upon arrival home with the pies she anxiously grabbed one and headed to the table to eat. She immediately came back asking to see another one because the pot pie did not look right. I was appalled, embarrassed, upset and disgusted at what i was seeing. Im definitely reaching out to corporate and by the other reviews this location need some looking into. Never again for me!
Chongsuk Shin
wensday 23 moring around 11 clock l oder 16 pics chicken side dish corn greenbean mash potato coleslaw l pay 56 01 is to much also she don't put any ketchup nothing she is unkind person so horrible is not good service 😱 also she don't give me receip very expensive l naver vist again !!!!
Mark Lyon
The food was not well-prepared and massively overpriced. We wanted just 5 strips, no combo, but were told that strips by themselves were over $20! The chicken was cold, the unsweetened tea was sweet, and fries were average, at best. We did not get a receipt in the bag. Overall, very disappointing. I’d avoid.
Atmosphere: 1
Food: 1
Service: 1
Alejandro Cordero
Great customer service
Atmosphere: 5
Food: 5
Service: 5
TJ Howard
The biscus gets are always hard after you get home. This was, for some reason, get hard as a rock where you can't even eat them. I don't know why KFC. Is it is continuing to keep having these hard biscuits or about time? They get home, they hard, they're always hard. Why? That's what I don't even like going to KFC like that. Because your biscuit's hard, I don't have no flavor you know, like, yeah, it's like everything doesn't have any flavor yeah, I need to work on that seriously If want better review and do over go.my goggle profile and reach from there thank you
Site says they have some deal and when you get to the site, negative.
Will duarte
I got food poisoning from this place yesterday
Atmosphere: 3
Food: 2
Service: 4
Samba Coulibaly
The employees at these kFC are very rude. I usually buy 2PC chicken with fries 🍟 for $5. Because it was night time they tried to double charge me for the same order.
Atmosphere: 1
Food: 1
Service: 1
J. Rose Axelrod
Food is average. Disorganized. Manager is clearly over stressed at drive thru when it becomes busy, seems because his staff usually don't care and make many mistakes with my orders and any changes. I.e. I've got allergies and limited choices of only 2 sides. I have to ask special for green beans every time because it's not an option for some odd reason in their app as a side, while every other side is there, so I have to remember to ask at speaker or call them ahead to sub. The manager always has to double check that staff actually followed him asking them to change it. It's been messed up in the past multiple times where I have to park and go back in. This visit, it visibly upset the manager that I also asked to please leave the bun off 1 sandwich, when I was at the second window. He became disgruntled in his face and told me I should have done it earlier, that they already made it, then interrupted my response that yes, I tried to tell him immediately upon pulling up, realizing I forgot at the speaker about the bun. But I tried to get his attention several times when waiting at the window, and he was busy managing other people's orders, changing receipt paper, and not making eye contact, for over 5 mins. And in a busy drive-thru line, it still takes them like 6+ straight minutes to get a 1 or 2 person order done... which is longer than any other fast food place. Not sure what's going on back there. I took the sandwich as is, and will deal with seeing if it's safe to eat later removing the bun, due to allergies.
They also have a Taco Bell menu, but Taco Bell doesn't recognize them as a location inside their app, so you can't earn or use your taco bell rewards, or pre-order in the app if you're going with their Taco Bell menu. I find that weird and inconvenient.
I'm not trying to get a negative attitude when I'm spending over 20 bucks for fast food (most expensive fast food choice, even for combos as well so can't come often) and I'm not trying to be chastised for a small request in a customer service setting, something I would never do to a paying customer even if the customer was rude, which I wasn't, staying calm and polite in my asks and being interrupted. They are never prepared for a dinner or night rush and I don't like going here, but it's the nearest KFC, and still like 10 miles out 🤷♀️
Atmosphere: 1
Food: 3
Service: 1
nunio binez
Judging by the number of 1 and 2 star reviews, I won't be wasting a trip here! Apparently KFC wants to go out of business. This isn't the only location to be disappointing in the NoVa area. I don't know if they are of the same franchise, but KFC needs to rewrite their rules on holding franchisers accountable, because they're obviously not!! Unless of course they bought into it with the goal of ruining the brand...When I worked for them 40 yrs ago, the owners/management were sticklers for quality, service and cleanliness, right down to the way we packed the product for customers. Colonel Sanders would vomit if he saw how his pride and joy has been mishandled. Advice for entrepeneurs: Don't sell your dream without getting in writing that the buyer will be true to your vision. Shame!
Horrible service opened a complaint in July as of today still no response. Went thru the drive in pick up a bucket of chicken noticed that my passenger car seat stained. Opened the bag and noticed that the gravy was not closed properly.
Made a U turn ask for the manager, made no attempt to apologies. She even accused me that I tempered with the container. How rude and unprofessional.
Service: 1
Worst chicken fried ever !
Atmosphere: 1
Food: 1
Service: 3
The drinks menu has something for everyone.
Sign says lobby closes at 11, at 10:45 the doors were already locked and they were only allowing drive thru with a long line.
Atmosphere: 1
Service: 1
I ordered 3 pot pies( Uber Eats) for my daughter on 7-25-25 from this location. Upon arrival home with the pies she anxiously grabbed one and headed to the table to eat. She immediately came back asking to see another one because the pot pie did not look right. I was appalled, embarrassed, upset and disgusted at what i was seeing. Im definitely reaching out to corporate and by the other reviews this location need some looking into. Never again for me!
wensday 23 moring around 11 clock l oder 16 pics chicken side dish corn greenbean mash potato coleslaw l pay 56 01 is to much also she don't put any ketchup nothing she is unkind person so horrible is not good service 😱 also she don't give me receip very expensive l naver vist again !!!!
The food was not well-prepared and massively overpriced. We wanted just 5 strips, no combo, but were told that strips by themselves were over $20! The chicken was cold, the unsweetened tea was sweet, and fries were average, at best. We did not get a receipt in the bag. Overall, very disappointing. I’d avoid.
Atmosphere: 1
Food: 1
Service: 1
Great customer service
Atmosphere: 5
Food: 5
Service: 5
The biscus gets are always hard after you get home. This was, for some reason, get hard as a rock where you can't even eat them. I don't know why KFC. Is it is continuing to keep having these hard biscuits or about time? They get home, they hard, they're always hard. Why? That's what I don't even like going to KFC like that. Because your biscuit's hard, I don't have no flavor you know, like, yeah, it's like everything doesn't have any flavor yeah, I need to work on that seriously
If want better review and do over go.my goggle profile and reach from there thank you
Atmosphere: 2
Food: 2
Service: 2
Loved it. Such a delightful experience
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Site says they have some deal and when you get to the site, negative.
I got food poisoning from this place yesterday
Atmosphere: 3
Food: 2
Service: 4
The employees at these kFC are very rude. I usually buy 2PC chicken with fries 🍟 for $5. Because it was night time they tried to double charge me for the same order.
Atmosphere: 1
Food: 1
Service: 1
Food is average. Disorganized. Manager is clearly over stressed at drive thru when it becomes busy, seems because his staff usually don't care and make many mistakes with my orders and any changes. I.e. I've got allergies and limited choices of only 2 sides. I have to ask special for green beans every time because it's not an option for some odd reason in their app as a side, while every other side is there, so I have to remember to ask at speaker or call them ahead to sub. The manager always has to double check that staff actually followed him asking them to change it. It's been messed up in the past multiple times where I have to park and go back in. This visit, it visibly upset the manager that I also asked to please leave the bun off 1 sandwich, when I was at the second window. He became disgruntled in his face and told me I should have done it earlier, that they already made it, then interrupted my response that yes, I tried to tell him immediately upon pulling up, realizing I forgot at the speaker about the bun. But I tried to get his attention several times when waiting at the window, and he was busy managing other people's orders, changing receipt paper, and not making eye contact, for over 5 mins. And in a busy drive-thru line, it still takes them like 6+ straight minutes to get a 1 or 2 person order done... which is longer than any other fast food place. Not sure what's going on back there. I took the sandwich as is, and will deal with seeing if it's safe to eat later removing the bun, due to allergies.
They also have a Taco Bell menu, but Taco Bell doesn't recognize them as a location inside their app, so you can't earn or use your taco bell rewards, or pre-order in the app if you're going with their Taco Bell menu. I find that weird and inconvenient.
I'm not trying to get a negative attitude when I'm spending over 20 bucks for fast food (most expensive fast food choice, even for combos as well so can't come often) and I'm not trying to be chastised for a small request in a customer service setting, something I would never do to a paying customer even if the customer was rude, which I wasn't, staying calm and polite in my asks and being interrupted. They are never prepared for a dinner or night rush and I don't like going here, but it's the nearest KFC, and still like 10 miles out 🤷♀️
Atmosphere: 1
Food: 3
Service: 1
Judging by the number of 1 and 2 star reviews, I won't be wasting a trip here! Apparently KFC wants to go out of business. This isn't the only location to be disappointing in the NoVa area. I don't know if they are of the same franchise, but KFC needs to rewrite their rules on holding franchisers accountable, because they're obviously not!! Unless of course they bought into it with the goal of ruining the brand...When I worked for them 40 yrs ago, the owners/management were sticklers for quality, service and cleanliness, right down to the way we packed the product for customers. Colonel Sanders would vomit if he saw how his pride and joy has been mishandled. Advice for entrepeneurs: Don't sell your dream without getting in writing that the buyer will be true to your vision. Shame!
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