Abi Azteca Grill & Bar

Great place

Atmosphere: 5

Food: 5

Service: 5

I am writing to formally report a deeply upsetting incident I experienced at your restaurant, Abi Azteca Grill & Bar. Unfortunately, this was the worst restaurant experience I have ever had, as I was treated with discrimination, hostility, and harassment by one of your employees who identified himself as “Israel.”

When I first arrived, I approached this employee to place an order. He refused to respond to me, and when I calmly repeated my request, he became aggressive. Concerned, I even asked if he was feeling unwell, but instead of clarifying, he cursed at me and threatened to take away the food from my hands if I did not leave.

I was shocked and asked to speak with the manager. He claimed to be the manager, though another woman later indicated she may have been the actual manager. Regardless, his behavior was unacceptable and unprofessional.

After leaving the restaurant to avoid further confrontation, this same individual followed me outside, attempted to take photos of me, and even pursued me into the nearby McDonald’s. At that point, I asked him to leave me alone, but he continued to harass me. For him to abandon his duties in your restaurant to engage in such behavior was both disturbing and dangerous.

This experience has caused me unnecessary stress and concern for my safety. No customer should ever be treated in this way. I strongly urge your management team to investigate this matter thoroughly and take appropriate action regarding this individual. His behavior does not reflect the standards of customer service or professionalism that any restaurant should allow.

If I do not receive confirmation that this matter is being taken seriously, I will be left with no choice but to pursue further steps.

I hope you will take swift and appropriate action to ensure no other customer is treated in such a harmful manner.

Atmosphere: 1

Service: 1

The food is amazing great quality food , but their service is terrible !!!!! There’s a older lady who is amazing we love her every time and a guy who works at the bar who is very sweet and kind , but when we come there is a tall Hispanic lady with glasses who has attitude, she takes her sweet time with things asked for water she took forever , took her a long time to bring chips , and mind you there is only two other people in the restaurant eating so she is not busy at all , this is a continued thing I have held my tongue way too long the owners of this place is amazing they have a great personality but the people that they have chosen to have a job here is just unacceptable. It’s simple if you don’t want to work at a restaurant then go somewhere where you can be lazy. I hope this is fixed and she is spoken too the girl acts like a child !!!!!

Atmosphere: 1

Food: 5

Service: 1

I had the Torta- carne asada. It was delicious. The staff was great. Professional and friendly.

Atmosphere: 5

Food: 5

Service: 5

I was so disappointed. I’ve been coming to Abis for years. And decided to visit this weekend. I asked for a Margarita.The server offered us some Tamarindo Margaritas that she said we we would love. After trying it it was the worst taste ever. I asked her to change for a regular one. To my surprise I was told since they thought there was nothing with it that I “ WOULD HAVE TO PAY FOR IT” I’ve never heard of such thing. I felt like I was cheated and bullied to pay for a drink I didn’t like. You have lost a long time customer.

Great food. They have homemade juices.

Came here with the school DC trip for dinner and the food, service and atmosphere was very good.

Great service, food, and prices. Will be returning next time I’m in the area! Highly recommend the pupusas.

Thanks again

Atmosphere: 5

Food: 5

Service: 5

The pupusas are the best!

Atmosphere: 4

Food: 5

Service: 4

I have been going her for 20+ years. The food I'd always good. Today's service could have been better.

Parking: Be sure to read the signs when parking.

Atmosphere: 4

Food: 5

Service: 3

This food is average and the service is not as polite as people say—the waiters do not come and check on someone's well being and even on a basic Friday evening. After having the food from this particular restaurant led to having a horrible upset stomach. Along with these issues, please be aware of the tip you are giving; waiters are expressing that the managers are the ones who put an automatic unauthorized tip on your receipt which is 22% on a meal of $50. The waiters at this location are willing to fight and do not care for one's tone speaking to the customers. Please be aware of this location and its workers as they may take advantage of the situation if not aware.

Those who visit this place please be careful with the food and tips you give to the waiters. One of the waitresses is claiming that it is fair and obligatory to pay the highest tip, which is 22% on food here. The warm one is not so good and gives a stomach ache and it looked like it was using meat from previous days (it felt very hard). Here they don't value their clients and they don't listen to what you tell them. Be careful here and check your accounts after days in case there are overcharges!!!

Atmosphere: 2

Food: 1

Service: 1

The food and service is absolutely amazing! The staff is so friendly and the restaurant is so clean and welcoming.

Atmosphere: 5

Food: 5

Service: 5

Kitchen so slow and very bad customer service

Atmosphere: 1

Food: 1

Service: 1

The food is very cooked. It's not fresh oh it's not freshly prepared. It's quite expensive.

Atmosphere: 3

Food: 3

Service: 3