Bun was soggy doesn’t really hold the sandwich very well and I think too much lettuce and only half of tomato slice with it. Fruit very tasty same as the fries the best that I’ve tried so far
Didn't give me the sauces that I ordered, and their app gave me pennies worth of points instead of a proper solution
Service: 1
My Name Is My Name
CHIC FIL A BALLSTON SUPERVISORS STEAL FROM HARD WORKING PEOPLE !!! I was nice in the restaraunt because the person at the register could not understand i was double charged. Then i was verbally cursed out by her boss several hours that evening. It is thursday and i still dont have my money. I will make sure that i be there tomorrow to get my money from your supervisor since he cannot understand english. I have the recorded call.
Give me my money back. I will file with the BBB and let the public hear the video of how i was mistreated after the fact that i went to corporate. You allowed your non english speaking supervisor talk crap to me and not give me my money back. There is no explanation i want a formal apology from Erin the owner!!!! The worst chic fila i have been to in my life. Chic fila stole my money. The evening supervisor that does not understand english has failed to give me my money back. I reported to corporate before he was involved corporate saw rhe problem i will make sure to come up.there and get my money. I will show up. Give me my money back before i release the audio of your supervisor that cant speak english refuse to refund me.Stop hiring people that cannot run a business or use their language misunderstanding as a crutch. I attempted to make a purchase but was charged twice due to a misunderstanding between the restaurant staff and myself regarding a failed transaction. In an effort to resolve the issue without causing further inconvenience to the other customers, I contacted the corporate office.
Unfortunately, the supervisor I spoke with, Mr. Steven, had difficulty communicating effectively in English and used inappropriate language during our phone conversation. He abruptly ended the call before the issue could be resolved. It is concerning that corporate was already aware of the duplicate transaction but failed to take action to prevent it from occurring.
I am deeply disappointed by the poor service and unprofessional behavior I encountered at the Ballston location. I would appreciate your prompt attention to this matter and would like to request that appropriate measures be taken to address the issues I have outlined.
Atmosphere: 1
Food: 1
Service: 1
Mark Cserhalmi
Very crowded and Ive had to repeat myself for them to hear me even when there are fev customers, there are new employees here evry occasion.
Atmosphere: 3
Food: 3
Service: 2
D R
Attention to detail is important. When I got my food, the dressing was wrong so I asked for the correct one, only to get back to work and see the dressing for the 2nd salad, I ordered was wrong as well. I ordered a southwest salad and got granola instead of the toppings it should be, so that sucks as well. This was literally the simplest order to complete. I'm all for speedy service, especially since there was a lunch rush, but let's not skip on attention to detail.
Atmosphere: 5
Food: 3
Service: 2
John Atkins
Love the connivence of this location while staying at the Hilton! It's a great place to get a quick reasonable price breakfast in Arlington! $20 for two ! The manager is amazing! My cashier has a very little language barrier and I of course had to order a custom biscuit! It went off wonderfully! It's hard to get staff for jobs like this s ! I am so appreciative of the staff! It's such a big connivence for me ! Ambiance is mall chic fil a !
Atmosphere: 5
Food: 5
Service: 5
Taylor Bickel
Cool venue for a Chick-fil-A, has almost outdoor patio style seating inside a mall. Have eaten here 4 times, never had an issue.
Atmosphere: 5
Food: 5
Service: 5
Moby's
Great customer service, especially boys and girls manning the front on 07/30/24.
Kid-friendliness: The packer/expo girl was so nice that she gave my little niece a gift toy with her meal. Exceptionally service. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken Sandwich
Nihat Asgarov
I had a fantastic experience at Chick-fil-A! Despite the busy atmosphere, the staff was incredibly friendly and efficient. Mia, the cashier, was especially helpful and kind, suggesting the new specials on the menu. Overall, I thoroughly enjoyed my visit and will definitely be returning!
Atmosphere: 5
Food: 5
Service: 5
Hannah Bjorndal
Fast and friendly service, my food is always great!
the black guy doing carry out was very friendly! Great attitude on a rainy day.
John Neary
Maybe Google Maps should get the 1/5 as it directed me to where a Chick-Fil-A was supposed to be but none was found. No signage, no you have arrived at your destination, just directions to where it is supposed to be and then nothing.
Nathan Lapin
I love it when they say “my pleasure” it makes me want that chicken even more.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chick-Fil-A Waffle Potato Fries, Sandwich and a Side Salad, Egg Bagel Sandwich, Chocolate Fudge Brownie, Chick-Fil-A Grilled Chicken Club Sandwich, Spicy Chicken Sandwich, 30 CT Chick-Fil-A Nuggets, Chick-Fil-A Deluxe Sandwich, Chicken Noodle Soup, Kale Crunch Side, Egg White Grill Meal, Sausage Egg & Cheese Muffin, Market Salad, Grilled Chicken Sandwich Meal, Cobb Salad, Hash Brown Scramble Bowl, Grilled Chicken Sandwich, Spicy Southwest Salad
Hiba Abdelgalil
Completely messed up my order, spicy delux instead of regular and gave me someone else’s sandwich instead of my tenders. Doesn’t pick up calls when I call to ask for a refund.
John B
Very busy and small location. Food is delivered very quickly and orders are always accurate!
Bun was soggy doesn’t really hold the sandwich very well and I think too much lettuce and only half of tomato slice with it. Fruit very tasty same as the fries the best that I’ve tried so far
Atmosphere: 5
Food: 2
Service: 5
Recommended dishes: Spicy Chicken Sandwich, Grilled Chicken Sandwich
Didn't give me the sauces that I ordered, and their app gave me pennies worth of points instead of a proper solution
Service: 1
CHIC FIL A BALLSTON SUPERVISORS STEAL FROM HARD WORKING PEOPLE !!!
I was nice in the restaraunt because the person at the register could not understand i was double charged. Then i was verbally cursed out by her boss several hours that evening. It is thursday and i still dont have my money. I will make sure that i be there tomorrow to get my money from your supervisor since he cannot understand english. I have the recorded call.
Give me my money back. I will file with the BBB and let the public hear the video of how i was mistreated after the fact that i went to corporate. You allowed your non english speaking supervisor talk crap to me and not give me my money back. There is no explanation i want a formal apology from Erin the owner!!!!
The worst chic fila i have been to in my life. Chic fila stole my money. The evening supervisor that does not understand english has failed to give me my money back. I reported to corporate before he was involved corporate saw rhe problem i will make sure to come up.there and get my money. I will show up. Give me my money back before i release the audio of your supervisor that cant speak english refuse to refund me.Stop hiring people that cannot run a business or use their language misunderstanding as a crutch. I attempted to make a purchase but was charged twice due to a misunderstanding between the restaurant staff and myself regarding a failed transaction. In an effort to resolve the issue without causing further inconvenience to the other customers, I contacted the corporate office.
Unfortunately, the supervisor I spoke with, Mr. Steven, had difficulty communicating effectively in English and used inappropriate language during our phone conversation. He abruptly ended the call before the issue could be resolved. It is concerning that corporate was already aware of the duplicate transaction but failed to take action to prevent it from occurring.
I am deeply disappointed by the poor service and unprofessional behavior I encountered at the Ballston location. I would appreciate your prompt attention to this matter and would like to request that appropriate measures be taken to address the issues I have outlined.
Atmosphere: 1
Food: 1
Service: 1
Very crowded and Ive had to repeat myself for them to hear me even when there are fev customers, there are new employees here evry occasion.
Atmosphere: 3
Food: 3
Service: 2
Attention to detail is important. When I got my food, the dressing was wrong so I asked for the correct one, only to get back to work and see the dressing for the 2nd salad, I ordered was wrong as well. I ordered a southwest salad and got granola instead of the toppings it should be, so that sucks as well. This was literally the simplest order to complete. I'm all for speedy service, especially since there was a lunch rush, but let's not skip on attention to detail.
Atmosphere: 5
Food: 3
Service: 2
Love the connivence of this location while staying at the Hilton! It's a great place to get a quick reasonable price breakfast in Arlington! $20 for two ! The manager is amazing! My cashier has a very little language barrier and I of course had to order a custom biscuit! It went off wonderfully! It's hard to get staff for jobs like this s ! I am so appreciative of the staff! It's such a big connivence for me ! Ambiance is mall chic fil a !
Atmosphere: 5
Food: 5
Service: 5
Cool venue for a Chick-fil-A, has almost outdoor patio style seating inside a mall. Have eaten here 4 times, never had an issue.
Atmosphere: 5
Food: 5
Service: 5
Great customer service, especially boys and girls manning the front on 07/30/24.
Kid-friendliness: The packer/expo girl was so nice that she gave my little niece a gift toy with her meal. Exceptionally service. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken Sandwich
I had a fantastic experience at Chick-fil-A! Despite the busy atmosphere, the staff was incredibly friendly and efficient. Mia, the cashier, was especially helpful and kind, suggesting the new specials on the menu. Overall, I thoroughly enjoyed my visit and will definitely be returning!
Atmosphere: 5
Food: 5
Service: 5
Fast and friendly service, my food is always great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chick-Fil-A Waffle Potato Fries, Chick-Fil-A Chicken Sandwich
Restaurantji Recommends
the black guy doing carry out was very friendly! Great attitude on a rainy day.
Maybe Google Maps should get the 1/5 as it directed me to where a Chick-Fil-A was supposed to be but none was found. No signage, no you have arrived at your destination, just directions to where it is supposed to be and then nothing.
I love it when they say “my pleasure” it makes me want that chicken even more.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chick-Fil-A Waffle Potato Fries, Sandwich and a Side Salad, Egg Bagel Sandwich, Chocolate Fudge Brownie, Chick-Fil-A Grilled Chicken Club Sandwich, Spicy Chicken Sandwich, 30 CT Chick-Fil-A Nuggets, Chick-Fil-A Deluxe Sandwich, Chicken Noodle Soup, Kale Crunch Side, Egg White Grill Meal, Sausage Egg & Cheese Muffin, Market Salad, Grilled Chicken Sandwich Meal, Cobb Salad, Hash Brown Scramble Bowl, Grilled Chicken Sandwich, Spicy Southwest Salad
Completely messed up my order, spicy delux instead of regular and gave me someone else’s sandwich instead of my tenders. Doesn’t pick up calls when I call to ask for a refund.
Very busy and small location. Food is delivered very quickly and orders are always accurate!
Atmosphere: 3
Food: 5
Service: 5
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