Custom Burger
Ronald Reagan Washington National Airport Access Rd, Arlington
(703) 417-1975
Recent Reviews
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You only order here because there are no better options.. the "food" is disgusting and overpriced. Better bring something from outside..
Atmosphere: 1
Food: 1
Service: 2
This place straight booty cheeks chicken sandwich only tasted bread and avocado reminded me of the chicken I would get in high school cafeteria just way over priced then homie at register ask for tip…bro you just pushed a few buttons pffff.
Atmosphere: 1
Food: 1
Service: 1
I had ordered a double burger at the airport but the food was not only tasteless but the manager was also poor in handling grievances . She needs customer handling training.
Atmosphere: 2
Food: 2
Service: 2
Disappointing, Even for Airport Food.
I wasn’t expecting much, but Custom Burger managed to fall even below my low expectations. The burger patty had the texture and taste of cardboard—completely flavorless and dry. It honestly took me back to school cafeteria days, and not in a nostalgic way. The fries were equally disappointing—stale, cold, and lacking any real crunch or freshness. To give you an idea, McD would be a major step up from this.
If you’re in a rush and desperate, maybe it’ll do, but otherwise, I’d recommend finding a different option. Custom Burger really missed the mark, even by airport food standards.
Atmosphere: 3
Food: 1
Service: 2
Do not give this place your $$, we all know the airport is expensive but you can still provide good service. Manager was rude and got upset after I told them their burger was given to me in 3 different pieces. SKIP this place, better off with the plane snacks.
Atmosphere: 1
Food: 1
Service: 1
Looks tiny, but pretty satisfying for the price.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Hamburger
Paid for extra bacon, did not receive extra bacon. Fries were limp and flavorless with no salt. Burger was dry and came with no sauce or veggies.
Atmosphere: 1
Food: 1
Service: 3
Come here many times. Idk why people leaving the low star on this burger place. It’s one of the best burgers that I have in the airports while flying over the world. The service might not the best but they’re friendly enough, price ok. Remember this is airport where a cookie cost you $10, their burgers start from $8 if I’m not wrong.
Staff don’t want to be there, ignore customers, annoyed by customers existence and generally just dismissive of the whole thing. Burgers were fair, fries were absolutely horrible. Cooked in old, old, old oil. Tasted like cardboard.
Atmosphere: 4
Food: 2
Service: 2
Recommended dishes: Cheeseburger
Ordered vanilla shake at the kiosk but told they are out and don’t have any other drinks. Will have to refund online? I don’t understand we can order at the kiosk but can’t obtain a refund. This is ridiculous
Restaurantji Recommends
Rude employees.
Everything about this place is worse than horrible. Worst food I ever tasted. The chicken wings and chicken fingers are pure garbage that you can throw into a trash can directly after you pay for them. And they expect tip. That’s funny.
Atmosphere: 1
Food: 1
Service: 1
Despite the low ratings. I thought the food was good. My partner really like the custom sauce and burger patties. I really enjoy the buns they used for the burgers. The tater tots was sorta smashed in there, we had to eat it with a fork because of the mess. The milkshakes were a little hard to drink because of the thickness of it. But overall I would recommend and go back again.If the owner is replying to comments, I am curious to know what kind of bread you guys use for the buns? Thanks!
Atmosphere: 2
Food: 4
Service: 5
Recommended dishes: Hamburger
Smoked burger like this
Atmosphere: 3
Food: 1
Service: 3
Non-brand airport restaurants are hit or miss and Custom Burger won't win any awards, but their bacon and bleu cheeseburger did the spot. Ordering from a tablet, it came out within five minutes of ordering. It's smaller than other burgers, but tasty.
Atmosphere: 3
Food: 4
Service: 4
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