Dunkin Donuts Express
Ronald Reagan Washington National Airport, Arlington
(703) 414-3708
Recent Reviews
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Not bad for a quick coffee stop early in the morning. They use an automated cream and sugar machine, I did not get enough cream.
The donut holes were soft and fresh.
Would visit again.
Atmosphere: 3
Food: 4
Service: 5
Worst Dunkin’ Donuts ever stay away should’ve gone to Starbucks. Never got my order right coffee
Atmosphere: 2
Food: 2
Service: 1
Waited for 30 minutes for them to open. Both of us ended up with stale food. She got a donut I got a Blueberry Muffin. 18.00 later in was in the trash. They offered no refunds.
Atmosphere: 3
Food: 1
Service: 3
NOT ALLOWED??? “Want it or not?”According to the very upset and rude employee, she is not allowed to give customers oat milk OR almond milk on the side. Not allowed, it’s completely fine, BUT you don’t have to be rude or unfriendly about it. Where are the undercover bosses when you need them?
Atmosphere: 1
Food: 2
Service: 1
The man who works here is very rude and has terrible customer service. He intentionally ignores customers, makes the female employees do his work (I saw this firsthand) and when I asked for my order, he turned around and left the shop. Two other customers next to me said he was also mean to them and ignored them when they asked for something.
I would recommend visiting another location if you really wanted Dunkin’
Service: 1
Coffee weak and watery for my taste - but prices cheaper than nearby Starbucks - nothing to write home about - Airport
Atmosphere: 2
Food: 2
Service: 2
Mean staff and overpriced drinks (more than the “Normal Dunkin”)
Standard airport Dunkin. Pretty efficient. Biggest issue is the people who seem to line up at the exit for some reason.
Vegetarian options: Standard Dunkin menu
Dietary restrictions: Standard Dunkin menu
Parking: It’s an airport
Kid-friendliness: 100% kid friendly
Wheelchair accessibility: 100% wheelchair friendly.
Atmosphere: 4
Food: 4
Service: 4
The morning we ordered the staff as efficient and polite.
Poor customer service! What’s going on in America?
Restaurantji Recommends
Very rude and unprofessional staff. Not only do they need more customer service training, they also need to be taught basic manners. Next time , I will go to Chick-fil-A
Do not order the Turtle Latte!!! You will be sorely disappointed ?
Atmosphere: 1
Food: 1
Service: 1
Not a proper Dunkin like most people are used to, they don't take gift cards, don't do mobile order/pay ? so if you want something better be on the menu they don't deviate
Atmosphere: 1
Food: 1
Service: 1
This is place is the worst!! No breakfast items, you can choose between a bagel, a donut, and a muffin. But why would you post promo photos or have promotions with items that aren’t offered at this location??
Rude staff blames its customers for their own disorganization.
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