Honestly, the food is good but the place needs extra hands during peak hours. Extremely long wait times.
LAnVA
The wait was worth it, friendly staff, with excellent food! I had the Fat Fish bowl, and I’m going back today for another one! So DELICIOUS!! Don’t pass STOP and give them a try!
Atmosphere: 5
Food: 5
Service: 5
Star Lady
Not sure what kind of scam this place is running, but never have I ever ordered seaweed salad from a restaurant and half of what is supposed to be SEAWEED is salad greens! I’ve eaten seaweed salad for 23 years, never with salad greens. $7 for a side and they trick you by giving you half salad greens!! I know it’s seaweed salad but to dupe your customers with half basic salad greens is scamming your customer just to cut corners. Fat Fish should be ashamed of this terrible business practice. The sushi was good though.
Atmosphere: 3
Food: 2
Service: 2
Vicki Henry
My colleague placed an online order and received a notification that it was ready. When we arrived, we could actually see our food sitting at the pickup window. Unfortunately, no one acknowledged us for nearly 20 minutes.
The first time we tried to get someone’s attention, an employee actually closed the sliding window right in my colleague’s face after handing another customer their order. At no point did anyone apologize or make an effort to help us.
It was a frustrating and disappointing experience. We will not be returning, and I cannot recommend this place to anyone who values basic customer service.
Food: 5
Service: 1
M Carmen
Great service and delicious, fresh food.
Atmosphere: 5
Food: 5
Service: 5
Kayla Simpson
Used to really love this place. The salmon bento boxes are great and the portion size is large for everything on the menu. Service is ok, but not sure there’s much service to be had with all ordering done online or through a tablet. Don’t come here if you are in a hurry either, for the bento boxes, I typically wait for 15 to 20 minutes. Small things that have bothered me recently is that all sushi rolls are made and cut with plastic wrap, the bento boxes now come in plastic containers rather than the cute cardboard boxes they used to have, and while they still advertise with taiyaki ice cream cones, the waffle cone offered now is just a standard hardshell (probably prepackaged) waffle cone. Good enough to stop by from time to time, but not a place I’d recommend.
Atmosphere: 5
Food: 4
Service: 2
John Lyneis
Excessive wait time - which was not clear when I was ordering
Christina L. Glancy
The wharf roll was chef’s kiss. The flavor profile hit every taste bud I expected it too. Thank you to Executive Chef Luke for his explanation and extra care.
If you’re in the mood for sushi, the wharf roll is a must.
Atmosphere: 5
Food: 5
Service: 5
Airen Washington
The executive chef Lucas was on site and explained to me the different roles and the flavor profile for the sushi. I felt so seen as a customer and each bite was absolutely delicious. I cannot wait to come back!!!
Atmosphere: 5
Food: 5
Service: 5
Carlyn Kranking
The food was great—recommend the green roll and mini taiyaki—and Chef Lucas was very personable and kindly took our order right as they closed.
Unbelievably slow. This is set up like a quick stop but I waited 30mins. No updates, no oh, we’re working on it. Then I finally get my food, sushi rice is not cooked! It’s hard! But to make matters worst, the shrimp tempura that should be in the roll is just tempura dough, NO SHRIMP! Absolutely no the worst sushi I’ve ever had.
Atmosphere: 1
Food: 1
Service: 1
Josh Tane
This is a kiosk in an outdoor food hall. Unfortunately it took 30 minutes from the time we ordered on the tablet to when the poke/sushi was ready. There were only two people working, people ahead of us complained about the wait time for their food, and they seemed to be prioritizing Uber Eats/DoorDash orders over customers who were present. The food was fine, but be aware the seaweed salad is on a bed of lettuce so what you see pictured on the menu is a bit deceiving, it’s not all seaweed. Overall the food is good, but have to give the 1-star for the long wait at a takeaway kiosk. They probably need more staff.
Atmosphere: 4
Food: 3
Service: 1
Ragheed A.
I tried this place for the first time and ordered bang bang shrimp. The bowl was full of tasty and well-balanced food. I hope my positive experiences will remain the same next time I go there and try something else. The staff was nice and accommodating.
Food: 5
Service: 5
Javiela Gómez
I tried the Bento Box and it was so delicious, next time I want to try everything in the menu
Atmosphere: 5
Food: 5
Service: 5
Megan Little
1-Nov update: the restaurant was supposed to cancel the purchase since they did not have the food item I ordered/paid for but ended up still charging my account. When I went back to get refund they stated it would be processed but never did. I had to file a charge back with my credit card. Will not be returning to a place that commits fraud on customers.
Have been 3 times (different weeks, different days, different time of day) and yet to be able to try it as the one food item from here I was interested in has been consistently unavailable, and for different reasons each time. For a food item (taiyaki soft serve) featured so prominently, it never seems to actually be available
Honestly, the food is good but the place needs extra hands during peak hours. Extremely long wait times.
The wait was worth it, friendly staff, with excellent food! I had the Fat Fish bowl, and I’m going back today for another one! So DELICIOUS!! Don’t pass STOP and give them a try!
Atmosphere: 5
Food: 5
Service: 5
Not sure what kind of scam this place is running, but never have I ever ordered seaweed salad from a restaurant and half of what is supposed to be SEAWEED is salad greens! I’ve eaten seaweed salad for 23 years, never with salad greens. $7 for a side and they trick you by giving you half salad greens!! I know it’s seaweed salad but to dupe your customers with half basic salad greens is scamming your customer just to cut corners. Fat Fish should be ashamed of this terrible business practice. The sushi was good though.
Atmosphere: 3
Food: 2
Service: 2
My colleague placed an online order and received a notification that it was ready. When we arrived, we could actually see our food sitting at the pickup window. Unfortunately, no one acknowledged us for nearly 20 minutes.
The first time we tried to get someone’s attention, an employee actually closed the sliding window right in my colleague’s face after handing another customer their order. At no point did anyone apologize or make an effort to help us.
It was a frustrating and disappointing experience. We will not be returning, and I cannot recommend this place to anyone who values basic customer service.
Food: 5
Service: 1
Great service and delicious, fresh food.
Atmosphere: 5
Food: 5
Service: 5
Used to really love this place. The salmon bento boxes are great and the portion size is large for everything on the menu. Service is ok, but not sure there’s much service to be had with all ordering done online or through a tablet. Don’t come here if you are in a hurry either, for the bento boxes, I typically wait for 15 to 20 minutes. Small things that have bothered me recently is that all sushi rolls are made and cut with plastic wrap, the bento boxes now come in plastic containers rather than the cute cardboard boxes they used to have, and while they still advertise with taiyaki ice cream cones, the waffle cone offered now is just a standard hardshell (probably prepackaged) waffle cone. Good enough to stop by from time to time, but not a place I’d recommend.
Atmosphere: 5
Food: 4
Service: 2
Excessive wait time - which was not clear when I was ordering
The wharf roll was chef’s kiss. The flavor profile hit every taste bud I expected it too. Thank you to Executive Chef Luke for his explanation and extra care.
If you’re in the mood for sushi, the wharf roll is a must.
Atmosphere: 5
Food: 5
Service: 5
The executive chef Lucas was on site and explained to me the different roles and the flavor profile for the sushi. I felt so seen as a customer and each bite was absolutely delicious. I cannot wait to come back!!!
Atmosphere: 5
Food: 5
Service: 5
The food was great—recommend the green roll and mini taiyaki—and Chef Lucas was very personable and kindly took our order right as they closed.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Unbelievably slow. This is set up like a quick stop but I waited 30mins. No updates, no oh, we’re working on it. Then I finally get my food, sushi rice is not cooked! It’s hard! But to make matters worst, the shrimp tempura that should be in the roll is just tempura dough, NO SHRIMP! Absolutely no the worst sushi I’ve ever had.
Atmosphere: 1
Food: 1
Service: 1
This is a kiosk in an outdoor food hall. Unfortunately it took 30 minutes from the time we ordered on the tablet to when the poke/sushi was ready. There were only two people working, people ahead of us complained about the wait time for their food, and they seemed to be prioritizing Uber Eats/DoorDash orders over customers who were present. The food was fine, but be aware the seaweed salad is on a bed of lettuce so what you see pictured on the menu is a bit deceiving, it’s not all seaweed. Overall the food is good, but have to give the 1-star for the long wait at a takeaway kiosk. They probably need more staff.
Atmosphere: 4
Food: 3
Service: 1
I tried this place for the first time and ordered bang bang shrimp. The bowl was full of tasty and well-balanced food. I hope my positive experiences will remain the same next time I go there and try something else. The staff was nice and accommodating.
Food: 5
Service: 5
I tried the Bento Box and it was so delicious, next time I want to try everything in the menu
Atmosphere: 5
Food: 5
Service: 5
1-Nov update: the restaurant was supposed to cancel the purchase since they did not have the food item I ordered/paid for but ended up still charging my account. When I went back to get refund they stated it would be processed but never did. I had to file a charge back with my credit card. Will not be returning to a place that commits fraud on customers.
Have been 3 times (different weeks, different days, different time of day) and yet to be able to try it as the one food item from here I was interested in has been consistently unavailable, and for different reasons each time. For a food item (taiyaki soft serve) featured so prominently, it never seems to actually be available
Atmosphere: 1
Food: 1
Service: 1
Loading...