My experience with this particular location last night was horrible. Pentagon city mall, when I ordered my ice-cream typically they will place it in your hand prior to making your payment at the register. This person that served me last night did the opposite. He placed my ice-cream by the other customers near the register, mind you who were already holding their ice cream prior to making their payment and didn't hand me mine. I was furious, discriminated and judged because I'm black and the stereotype for him to think all blacks steal. I kind of told the cashier that customer service here was unfair to me and I don't want my ice cream anymore because of how I was treated everyone else behind me was given their ice cream in their hands and for mine to be placed in population while people are coughing and breathing on it I'll pass. He apologize but this behavior doesn't justify what happen. People need to stop and treat everyone with the same respect. I won't ever be returning.
Service: 1
Frank Kim
Good ice cream as expected at Häagen-Dazs. My son loved the waffle cone. ??
Food: 4
Leah Chambers
The service was terrible,the lady was rolling her eyes and popping her kneck.The lady got the order wrong for sprinkles instead of m&m’s we tried to tel her it was wrong she didn’t listen and tried to make us pay for it.
Atmosphere: 2
Food: 3
Service: 1
Thomas Hughest8p
The New York Strawberry Cheesecake is outstanding!
Atmosphere: 5
Food: 5
Service: 5
Bouchra Smai
I used to love this ice cream shop but yesterday I was taking my 5 years old sister to by some ice cream but an employee did not understand anything when I ordered an small cup of ice cream . She said that it was 2$ but it was not. I went to the casher he said that it was 9.99 so basically she scammed an 5 years old child.the employeedoesn't even speak English well.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Belgian Chocolate Chocolate Ice Cream
Elham Reviews
Pistachio, coconut, and pineapple were great
Eman
I absolutely love Häagen-Dazs ice cream! Not only is it delicious, but the staff at this location are incredibly friendly and welcoming. It's always a fun place to stop with the kids, but I also make sure to visit even when I'm alone :)
Shafiq Khalish
Great serviceGood value for moneyThe Best tasteEveryone was happy ?❤️
Jennifer M.
I went to the mall with my husband and kids, and we stopped for ice cream they were extremely busy with a lot of kids, but still everything was great han if I remember the name correctly was super nice and patient she gave us samples to try flavors and suggested the regular cup, so I can get 3 different flavors since it was hard to choose, my kids got the cookies shake and my husband ordered a smoothie everything was good although is pricy, the only problem was the crowded mall with a lot of kids.
Ericka H.
The ice cream was fine, the staff wasn't. As a physically disabled person who uses a wheelchair, I was ignored when I tried to place my order. It took a couple standing behind me in order to place my order. I was so frustrated by the experience that I am not going back.
Very rude people. My drink was watery and yelled something in a different language. Not coming here again
Luke H.
The Dulce de Leche milkshake is absolutely amazing, very sugary, but amazing definitely recommend. The people were very nice and we got our ice cream quickly. Great place overall!
Tom Skye
Strawberry-banana non-dairy smoothie was awesome!
Nille P.
I like that they offer items not sold in grocery stores, but $13.18 for two small scoops of ice cream isn't something I can do again. The ice cream is tasty as always though.
My experience with this particular location last night was horrible. Pentagon city mall, when I ordered my ice-cream typically they will place it in your hand prior to making your payment at the register. This person that served me last night did the opposite. He placed my ice-cream by the other customers near the register, mind you who were already holding their ice cream prior to making their payment and didn't hand me mine. I was furious, discriminated and judged because I'm black and the stereotype for him to think all blacks steal. I kind of told the cashier that customer service here was unfair to me and I don't want my ice cream anymore because of how I was treated everyone else behind me was given their ice cream in their hands and for mine to be placed in population while people are coughing and breathing on it I'll pass. He apologize but this behavior doesn't justify what happen. People need to stop and treat everyone with the same respect. I won't ever be returning.
Service: 1
Good ice cream as expected at Häagen-Dazs. My son loved the waffle cone. ??
Food: 4
The service was terrible,the lady was rolling her eyes and popping her kneck.The lady got the order wrong for sprinkles instead of m&m’s we tried to tel her it was wrong she didn’t listen and tried to make us pay for it.
Atmosphere: 2
Food: 3
Service: 1
The New York Strawberry Cheesecake is outstanding!
Atmosphere: 5
Food: 5
Service: 5
I used to love this ice cream shop but yesterday I was taking my 5 years old sister to by some ice cream but an employee did not understand anything when I ordered an small cup of ice cream . She said that it was 2$ but it was not. I went to the casher he said that it was 9.99 so basically she scammed an 5 years old child.the employeedoesn't even speak English well.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Belgian Chocolate Chocolate Ice Cream
Pistachio, coconut, and pineapple were great
I absolutely love Häagen-Dazs ice cream! Not only is it delicious, but the staff at this location are incredibly friendly and welcoming. It's always a fun place to stop with the kids, but I also make sure to visit even when I'm alone :)
Great serviceGood value for moneyThe Best tasteEveryone was happy ?❤️
I went to the mall with my husband and kids, and we stopped for ice cream they were extremely busy with a lot of kids, but still everything was great han if I remember the name correctly was super nice and patient she gave us samples to try flavors and suggested the regular cup, so I can get 3 different flavors since it was hard to choose, my kids got the cookies shake and my husband ordered a smoothie everything was good although is pricy, the only problem was the crowded mall with a lot of kids.
The ice cream was fine, the staff wasn't. As a physically disabled person who uses a wheelchair, I was ignored when I tried to place my order. It took a couple standing behind me in order to place my order. I was so frustrated by the experience that I am not going back.
Restaurantji Recommends
Pineapple coconut shake. Pineapple coconut ice cream
Very rude people. My drink was watery and yelled something in a different language. Not coming here again
The Dulce de Leche milkshake is absolutely amazing, very sugary, but amazing definitely recommend. The people were very nice and we got our ice cream quickly. Great place overall!
Strawberry-banana non-dairy smoothie was awesome!
I like that they offer items not sold in grocery stores, but $13.18 for two small scoops of ice cream isn't something I can do again. The ice cream is tasty as always though.