The service is fantastic! The food selection is great. The staff was very helpful when I was going through a tough emergency. It's so nice to know there are still good people in the world. The fries are so good!
Atmosphere: 5
Service: 5
Noura Khayat
I have been a regular pick up customer and food is consistently good, service is always professional and they are usually right on time.
Atmosphere: 5
Food: 5
Service: 5
Drew
They just have the worst online ordering system in the game.
Been trying to select this spot to place an order for 10 min now and I can’t even get to the begin order section.
Pias, it’s terrible.
Service: 1
Emily Orton
Solid pizza for takeout! I like their calzones
Atmosphere: 4
Food: 5
Service: 5
Chris D
The food is pretty good but the service is terrible. I ordered today online and for no reason they canceled my order, then when I called they said they only had one driver and my food was late, cold, and they forgot part of the order. I always give a really good tip do it wasn’t a problem on my end. When I called again they said it would be a while (over an hour) before they could get the missing item to me. 3 hours later I still didn’t get it. Wait 2 more hours and then I call back. The person I had been speaking to each time then tells me the driver is refusing to return and bring me my item. The food isn’t bad but delivery is worthless and it’s hit or miss if you get all of your order or if it’s even right.I’ve been ordering food from this restaurant for years and there always seems to be a problem with the order. Missing items or wrong all together. Enough is enough. I done ordering from this restaurant.
Atmosphere: 1
Food: 3
Service: 1
Janmarie Hallahan
This bad place to eat they are so rude pll they lie about getting free food we pay or
Atmosphere: 1
Service: 1
Kareem Ricks
Great food! Great customer service! Everytime!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak
Dwan Edwards
Visited once at this location. I was overall pleased with the level of customer service and food quality I received. I am very complimentary of the service provided by this location.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Gyro
James B
I am a resident of the building where this Paisanos is located. I was walking my dogs and the delivery driver driving this car comes flying in. I had to pull my dogs back because this guy came ridiculously close to hitting all three of us. Of course the arm has been broken off for weeks so that didn't deter him from speeding. I think the speed bump was the only thing that helped. After that, he recklessly sped around in the parking garage and swerved into a parking space. When he got out of his car, I told him he could have really hurt someone driving like that and he is not allowed to drive like that in our parking garage. His response was "But I didn't hit you, did I?" then gave me the two finger salute before walking inside like it was no big deal. I tried to do the right thing by talking to the manager on duty about it, but she didn't do anything. She let him come in and argue with me. He admitted he drove recklessly, but said he did nothing wrong because he didn't hit me. Then he taunted me, saying I'm just scared of him. If I was, I wouldn't have gone down there by myself. He clearly wasn't sorry at all and doesn't seem like he's going to change. I left because the manager did not attempt to resolve the situation and the driver just wanted to taunt me.Instead of working, they're typically just smoking pot in the garage. I never said anything before because I figured that's on their management to handle it and they technically weren't hurting anyone. This time was a little different. The reckless driving can result in someone getting hurt. The lack of remorse or accountability means it's only a matter of time before something worse happens. Paisanos...start being accountable and do something about your reckless employees. I'll go ahead and report this wherever else is necessary.
Atmosphere: 1
Food: 1
Service: 1
ashley
I want to love Paisano's. I really do. But I just can't. The food is good. But ordering from them is inconsistent and, more often than not, we don't get what was ordered. We always order a "Create Your Own" pizza - pepperoni, Xxtra. Does the photo look like Xxtra (not just Extra, but Xxtra) pepperoni? Nope! Why are we paying extra money for no extra pepperoni? When we order salads and ask for "Chop Everything" ... nothing is chopped. Why offer these options if you're not going to do them? We only go to Paisano's when the pizza craving gets too intense to ignore ... we need a Santini's in Arlington!
On my way to the hotel, I called this Paisanos (since it was the closest) and placed an order for a large pie. Mind you it was pouring that day and some roads were flooded. It was practically a ghost town, no one was outside. I had wanted to just run in and get my pizza. Well, when I arrived, the three men behind the counter had no idea that I made an order. They kept looking at each other and saying, “I never spoke to her. She never called in.” Then they had the audacity to say that I lied about calling in an order but they would give me a discount for the trouble. They charged me for a small pie though they would make sure that I got a large. (I let them go on with their theatrics like I couldn’t prove on my phone that I did, which I did do after getting my pizza. They were then apologetic but it was too late. They already soured my experience. If my kids weren’t hungry and it wasn’t raining so hard I’d have went somewhere else.) It took less than 10 minutes for them to give me a pie and guess what? It was definitely a small. And not the large they claimed they were going to give me. I didn’t even complain. Not only did I get bad service, but I also got bad food. My kids didn’t like and none of us ate a second slice. Would not recommend.
Atmosphere: 1
Food: 1
Service: 1
Joshua Berrent
Ordered through GrubHub after 45 mins of hearing nothing. I called Paisano's. They said they didn't look at their GrubHub orders and said that it would be at our place in 20 mins. 40 mins pass, I call again. They say it's on the way. 10 mins later, the order arrives and the driver demands that I pay him for the order when I already paid through GrubHub. This location has no idea what it's doing. I ordered the triple decker and the bread is supposed to be toasted and it was just white bread that was soft. Not sure if the place cares about what it's doing.
Atmosphere: 1
Food: 1
Service: 1
RUBEN ROMAN
They don't know how to work with uber eats, they delivered my order incomplete, some items were missing.
Atmosphere: 1
Food: 1
Service: 1
Lupe
Even though they initially got my order wrong, they fixed it on the spot. The pizza was greasy good. The crust was crisp but still soft inside. Pepperoni was charred but not burnt. All in all, it was one of the best pizzas I ate in a long time.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Style Pizza
Courtney Woyak
Ordered a large pizza with mushrooms on it, they didn’t have large thin crusts left so when we picked up the pizza they mentioned they gave us an extra large which was very generous!When we opened our one topping pizza, we were pretty bummed with how few mushrooms were on it. Another thing we ordered was the boneless wings which is closer to popcorn chicken than wings.
The service is fantastic! The food selection is great. The staff was very helpful when I was going through a tough emergency. It's so nice to know there are still good people in the world. The fries are so good!
Atmosphere: 5
Service: 5
I have been a regular pick up customer and food is consistently good, service is always professional and they are usually right on time.
Atmosphere: 5
Food: 5
Service: 5
They just have the worst online ordering system in the game.
Been trying to select this spot to place an order for 10 min now and I can’t even get to the begin order section.
Pias, it’s terrible.
Service: 1
Solid pizza for takeout! I like their calzones
Atmosphere: 4
Food: 5
Service: 5
The food is pretty good but the service is terrible. I ordered today online and for no reason they canceled my order, then when I called they said they only had one driver and my food was late, cold, and they forgot part of the order. I always give a really good tip do it wasn’t a problem on my end. When I called again they said it would be a while (over an hour) before they could get the missing item to me. 3 hours later I still didn’t get it. Wait 2 more hours and then I call back. The person I had been speaking to each time then tells me the driver is refusing to return and bring me my item. The food isn’t bad but delivery is worthless and it’s hit or miss if you get all of your order or if it’s even right.I’ve been ordering food from this restaurant for years and there always seems to be a problem with the order. Missing items or wrong all together. Enough is enough. I done ordering from this restaurant.
Atmosphere: 1
Food: 3
Service: 1
This bad place to eat they are so rude pll they lie about getting free food we pay or
Atmosphere: 1
Service: 1
Great food! Great customer service! Everytime!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak
Visited once at this location. I was overall pleased with the level of customer service and food quality I received. I am very complimentary of the service provided by this location.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Gyro
I am a resident of the building where this Paisanos is located. I was walking my dogs and the delivery driver driving this car comes flying in. I had to pull my dogs back because this guy came ridiculously close to hitting all three of us. Of course the arm has been broken off for weeks so that didn't deter him from speeding. I think the speed bump was the only thing that helped. After that, he recklessly sped around in the parking garage and swerved into a parking space. When he got out of his car, I told him he could have really hurt someone driving like that and he is not allowed to drive like that in our parking garage. His response was "But I didn't hit you, did I?" then gave me the two finger salute before walking inside like it was no big deal. I tried to do the right thing by talking to the manager on duty about it, but she didn't do anything. She let him come in and argue with me. He admitted he drove recklessly, but said he did nothing wrong because he didn't hit me. Then he taunted me, saying I'm just scared of him. If I was, I wouldn't have gone down there by myself. He clearly wasn't sorry at all and doesn't seem like he's going to change. I left because the manager did not attempt to resolve the situation and the driver just wanted to taunt me.Instead of working, they're typically just smoking pot in the garage. I never said anything before because I figured that's on their management to handle it and they technically weren't hurting anyone. This time was a little different. The reckless driving can result in someone getting hurt. The lack of remorse or accountability means it's only a matter of time before something worse happens. Paisanos...start being accountable and do something about your reckless employees. I'll go ahead and report this wherever else is necessary.
Atmosphere: 1
Food: 1
Service: 1
I want to love Paisano's. I really do. But I just can't. The food is good. But ordering from them is inconsistent and, more often than not, we don't get what was ordered. We always order a "Create Your Own" pizza - pepperoni, Xxtra. Does the photo look like Xxtra (not just Extra, but Xxtra) pepperoni? Nope! Why are we paying extra money for no extra pepperoni? When we order salads and ask for "Chop Everything" ... nothing is chopped. Why offer these options if you're not going to do them? We only go to Paisano's when the pizza craving gets too intense to ignore ... we need a Santini's in Arlington!
Food: 3
Service: 1
Restaurantji Recommends
On my way to the hotel, I called this Paisanos (since it was the closest) and placed an order for a large pie. Mind you it was pouring that day and some roads were flooded. It was practically a ghost town, no one was outside. I had wanted to just run in and get my pizza. Well, when I arrived, the three men behind the counter had no idea that I made an order. They kept looking at each other and saying, “I never spoke to her. She never called in.” Then they had the audacity to say that I lied about calling in an order but they would give me a discount for the trouble. They charged me for a small pie though they would make sure that I got a large. (I let them go on with their theatrics like I couldn’t prove on my phone that I did, which I did do after getting my pizza. They were then apologetic but it was too late. They already soured my experience. If my kids weren’t hungry and it wasn’t raining so hard I’d have went somewhere else.) It took less than 10 minutes for them to give me a pie and guess what? It was definitely a small. And not the large they claimed they were going to give me. I didn’t even complain. Not only did I get bad service, but I also got bad food. My kids didn’t like and none of us ate a second slice. Would not recommend.
Atmosphere: 1
Food: 1
Service: 1
Ordered through GrubHub after 45 mins of hearing nothing. I called Paisano's. They said they didn't look at their GrubHub orders and said that it would be at our place in 20 mins. 40 mins pass, I call again. They say it's on the way. 10 mins later, the order arrives and the driver demands that I pay him for the order when I already paid through GrubHub. This location has no idea what it's doing. I ordered the triple decker and the bread is supposed to be toasted and it was just white bread that was soft. Not sure if the place cares about what it's doing.
Atmosphere: 1
Food: 1
Service: 1
They don't know how to work with uber eats, they delivered my order incomplete, some items were missing.
Atmosphere: 1
Food: 1
Service: 1
Even though they initially got my order wrong, they fixed it on the spot. The pizza was greasy good. The crust was crisp but still soft inside. Pepperoni was charred but not burnt. All in all, it was one of the best pizzas I ate in a long time.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Style Pizza
Ordered a large pizza with mushrooms on it, they didn’t have large thin crusts left so when we picked up the pizza they mentioned they gave us an extra large which was very generous!When we opened our one topping pizza, we were pretty bummed with how few mushrooms were on it. Another thing we ordered was the boneless wings which is closer to popcorn chicken than wings.
Food: 1
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