Terrible Service. Failure to deliver an order. I do not recommend this store.
Service: 1
Elnur Gurbanli
I called for pickup . And came to the store and store manager Asif said me we didn’t take any order . I took a number from google and asked the location while I order. So they said that number is not our number and i called one more time in front of them and the phone started to ring and the store manager Asif or some indian guy was so rude and so stupid
Atmosphere: 1
Service: 1
B
Why can’t I get a good pizza from Arlington PizzaHut? Falls Church is fine, but Arl…yuck. The “pan” pizza isnt pan and was cold and dough was not cooked again
Atmosphere: 3
Food: 3
Service: 3
Brittany Walker
I literally just got off of the phone with an employee at this location, after ordering via GrubHub. When my food arrived, there was no safety stickers, keeping the box closed. The box was also partially open. There was no bag or receipt, the driver just handed me a partially open box. I also paid for ranch dipping sauce which I never received as pictured. I called and asked about Customer service policy and was instructed to call back and press the number three on the phone I did that and the phone rang again and I was redirected to voicemail over and over again! Never again!!! This is a photo the driver took when she was handing me the box outside and my own two photos I took upon entering my residence.
Food: 1
Service: 1
Hen Haostuff
July 3rd health inspection
During inspection observed that the dishmachine was not able to dispense sanitizer (machine not in use at time of inspection). Corrective Actions: The dishmachine must operating according to manufacturer specifications, and must be able to dispense chlorine sanitizer at levels between 50-200ppm. Do not use the dishmachine until the dishmachine has been repaired or adjusted. Observed that the walls in the dishmachine area, near 3 compartment sink, and mop sink appear to have buildup of mildew.Corrective Actions: Thoroughly clean walls to ensure clean warewashing and cleaning areas
Atmosphere: 1
Food: 1
Service: 1
Vincent Ramin
The are always late , staff don’t speak English, when I order pizza I have to wait more than 20 min in thw store
Josh Parker
Typically, the service is satisfactory, but the driver who delivered my pizza recently complained that my address was incorrect. However, my address was correct, as previous drivers have had no trouble finding my apartment. I found his demeanor appalling and not customer service-friendly. I found it especially disheartening since it was my birthday.
Atmosphere: 1
Food: 3
Service: 1
Jordan Davidowitz
Wild waited 30 minutes for no one to answer. I was just trying to see if this location has dine in. Was planning on bringing 14 kids and at least 14 parents which would have been a solid order in my opinion. This is not the Pizza Hut i remember. Spend less on ads and more on staff and I think you would have a better
Atmosphere: 1
Service: 1
e
My pizza, a large one-topping cheese pizza, was burned, and the wrong type (did not order thin crust). When I called, the Pizza Hut employee said I had to send him a photo of the burned pizza via text. He gave me the wrong number to send the text to. When I got no reply, I called back, waited for a while on the phone, then he gave me a new number to text a photo to. This phone number, also, did not work. Finally, after calling back and speaking to a manager (and my kids are running wild by this point), they offered to make a new pizza, but I still had to drive to pick it up. When I got to the store, there was no-one at the register, and I had to wait for almost 10 minutes while they got their act together. Terrible service. The replacement pizza.....and the only reason I got it was because my kids were counting on it..... was fine.
employees are like ghosts.I wanted to order, no one was interested.I hate careless people
Atmosphere: 1
Food: 1
Service: 1
John Weiller
The phone isn’t connected. Accidentally placed a pickup order instead of delivery, tried to call to cancel and sat on hold for twenty minutes. Walked over and no phone was ringing. 0/10edit: Pizza was also undercooked. How is a pizza hut in such a densely populated area so incompetent? You should be able to achieve the bare minimum-in this case answering the phone and fully cooking food. Guess I'll switch chains for at least as long as I live here. There's a reason so many of the reviews are 1-star.
Atmosphere: 1
Food: 1
Service: 1
Dawn-Marie Singleton
Quick delivery, easy online ordering, came hot and
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Pizza
Erin C
The food was delivered in a timely manner but instead of my sausage topping pizza I received a plain cheese one. I also like the cheese pizza so I didn't mind but it would have been nice to get everything I ordered.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Breadsticks
Javier Ramirez
It took more than an hour and a half and they never sent my order. I had to call to cancel the order and order at a different place. Now I hope they return my money.
Great experience and fresh pizza
Atmosphere: 5
Food: 5
Service: 5
Terrible Service. Failure to deliver an order. I do not recommend this store.
Service: 1
I called for pickup . And came to the store and store manager Asif said me we didn’t take any order . I took a number from google and asked the location while I order. So they said that number is not our number and i called one more time in front of them and the phone started to ring and the store manager Asif or some indian guy was so rude and so stupid
Atmosphere: 1
Service: 1
Why can’t I get a good pizza from Arlington PizzaHut? Falls Church is fine, but Arl…yuck. The “pan” pizza isnt pan and was cold and dough was not cooked again
Atmosphere: 3
Food: 3
Service: 3
I literally just got off of the phone with an employee at this location, after ordering via GrubHub. When my food arrived, there was no safety stickers, keeping the box closed. The box was also partially open. There was no bag or receipt, the driver just handed me a partially open box. I also paid for ranch dipping sauce which I never received as pictured. I called and asked about Customer service policy and was instructed to call back and press the number three on the phone I did that and the phone rang again and I was redirected to voicemail over and over again! Never again!!! This is a photo the driver took when she was handing me the box outside and my own two photos I took upon entering my residence.
Food: 1
Service: 1
July 3rd health inspection
During inspection observed that the dishmachine was not able to dispense sanitizer (machine not in use at time of inspection). Corrective Actions: The dishmachine must operating according to manufacturer specifications, and must be able to dispense chlorine sanitizer at levels between 50-200ppm. Do not use the dishmachine until the dishmachine has been repaired or adjusted.
Observed that the walls in the dishmachine area, near 3 compartment sink, and mop sink appear to have buildup of mildew.Corrective Actions: Thoroughly clean walls to ensure clean warewashing and cleaning areas
Atmosphere: 1
Food: 1
Service: 1
The are always late , staff don’t speak English, when I order pizza I have to wait more than 20 min in thw store
Typically, the service is satisfactory, but the driver who delivered my pizza recently complained that my address was incorrect. However, my address was correct, as previous drivers have had no trouble finding my apartment. I found his demeanor appalling and not customer service-friendly. I found it especially disheartening since it was my birthday.
Atmosphere: 1
Food: 3
Service: 1
Wild waited 30 minutes for no one to answer. I was just trying to see if this location has dine in. Was planning on bringing 14 kids and at least 14 parents which would have been a solid order in my opinion. This is not the Pizza Hut i remember. Spend less on ads and more on staff and I think you would have a better
Atmosphere: 1
Service: 1
My pizza, a large one-topping cheese pizza, was burned, and the wrong type (did not order thin crust). When I called, the Pizza Hut employee said I had to send him a photo of the burned pizza via text. He gave me the wrong number to send the text to. When I got no reply, I called back, waited for a while on the phone, then he gave me a new number to text a photo to. This phone number, also, did not work. Finally, after calling back and speaking to a manager (and my kids are running wild by this point), they offered to make a new pizza, but I still had to drive to pick it up. When I got to the store, there was no-one at the register, and I had to wait for almost 10 minutes while they got their act together. Terrible service. The replacement pizza.....and the only reason I got it was because my kids were counting on it..... was fine.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
employees are like ghosts.I wanted to order, no one was interested.I hate careless people
Atmosphere: 1
Food: 1
Service: 1
The phone isn’t connected. Accidentally placed a pickup order instead of delivery, tried to call to cancel and sat on hold for twenty minutes. Walked over and no phone was ringing. 0/10edit: Pizza was also undercooked. How is a pizza hut in such a densely populated area so incompetent? You should be able to achieve the bare minimum-in this case answering the phone and fully cooking food. Guess I'll switch chains for at least as long as I live here. There's a reason so many of the reviews are 1-star.
Atmosphere: 1
Food: 1
Service: 1
Quick delivery, easy online ordering, came hot and
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Pizza
The food was delivered in a timely manner but instead of my sausage topping pizza I received a plain cheese one. I also like the cheese pizza so I didn't mind but it would have been nice to get everything I ordered.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Breadsticks
It took more than an hour and a half and they never sent my order. I had to call to cancel the order and order at a different place. Now I hope they return my money.
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