Ordered ahead, my combo was ready and hot when I arrived. Thanks!
Gisel Mamani
The service was good; even though they were busy, the staff remained very polite. The chicken was delicious and juicy.👍
Carol Marie
Manager on duty waited on us and was very professional and friendly.
Ace Queen
Took over an hour for 2 pieces of chicken…never got my order from DoorDash due to me ordering at 11:37 and the store closes at 1am. Worst service I’ve ever experienced. Wasted my time waiting. 5 dashers canceled
Walter Boles
They usually do a pretty great job, and the food quality is consistently good. Just make sure you check your take-out bag before leaving the restaurant.
Nawres
Rude service
Amr Ahmed
The manager of the store I forgot her name. She was a south Asian lady I think Indian or Pakistan female and she took our food gave us the same exact food and then she took our receipt so we cannot say that we could replace the food very bad service from you guys. I’ve been coming here to get food from you guys for the past three years and this is the treatment I get and most of the employees know me by my first and last name which is really disrespectful as the manager to do that treatment in a store never come back again. this is a disgrace in food history.
ayoub gri
Slow service
fyBERz -_-
Service to slow
J R
My go to spot chicken always fresh and hot hard working staff all the other popeyes in arlington and alexandria va they sell old food especially glebe road location so sometimes u will have to wait but thanks for your consistency.
Made me wait 20 minutes outside in my car for a sandwich and fries. After going inside and asking about my order. They said they forgot! Don’t come and waste your time.
Jonathan Berganza
I placed an order using the official Popeyes App (not a third-party service) and provided my code at the drive-thru, as I’ve done many times before. However, the manager incorrectly claimed the app was a third-party vendor and refused to honor my order. I tried to explain at the window, but she repeatedly dismissed me and insisted I had to pay.
When I finally received my food, I noticed that instead of the 14-piece tender meal with the app discount ($28), I was charged for the 12-piece combo platter, costing over $50—a major price difference. The tenders were small, dry, mostly breading, and cut in half, making it feel like I got even fewer pieces than expected. On top of that, I was never given a receipt, making it even harder to dispute the charge.
I went inside to address this, and while the manager did acknowledge the issue and had the kitchen remake my tenders, the entire process took over 40 minutes. This was an extremely frustrating and disappointing experience.
This situation resulted in overcharging, incorrect order fulfillment, poor food quality, excessive wait time, and failure to provide a receipt—all serious issues that should be addressed. If a customer service representative sees this, I would appreciate follow-up regarding a refund or compensation for the inconvenience.
I will be recording my next visit to see if conditions have improved. If I experience the same issues again, I will personally provide footage to Popeyes corporate or anyone willing to address this, and I may even share it publicly so that others are aware of the service at this location. I sincerely hope management takes the necessary steps to improve.
Nabil ISKRANE
Rude staff
Sarah Monty
Went through the drive through and happened to be that my window was broken - the man helped me out and I was able to get my order and pay with Apple Pay by walking up. Food was great!
Ordered ahead, my combo was ready and hot when I arrived. Thanks!
The service was good; even though they were busy, the staff remained very polite. The chicken was delicious and juicy.👍
Manager on duty waited on us and was very professional and friendly.
Took over an hour for 2 pieces of chicken…never got my order from DoorDash due to me ordering at 11:37 and the store closes at 1am. Worst service I’ve ever experienced. Wasted my time waiting. 5 dashers canceled
They usually do a pretty great job, and the food quality is consistently good. Just make sure you check your take-out bag before leaving the restaurant.
Rude service
The manager of the store I forgot her name. She was a south Asian lady I think Indian or Pakistan female and she took our food gave us the same exact food and then she took our receipt so we cannot say that we could replace the food very bad service from you guys. I’ve been coming here to get food from you guys for the past three years and this is the treatment I get and most of the employees know me by my first and last name which is really disrespectful as the manager to do that treatment in a store never come back again. this is a disgrace in food history.
Slow service
Service to slow
My go to spot chicken always fresh and hot hard working staff all the other popeyes in arlington and alexandria va they sell old food especially glebe road location so sometimes u will have to wait but thanks for your consistency.
Restaurantji Recommends
Made me wait 20 minutes outside in my car for a sandwich and fries. After going inside and asking about my order. They said they forgot! Don’t come and waste your time.
I placed an order using the official Popeyes App (not a third-party service) and provided my code at the drive-thru, as I’ve done many times before. However, the manager incorrectly claimed the app was a third-party vendor and refused to honor my order. I tried to explain at the window, but she repeatedly dismissed me and insisted I had to pay.
When I finally received my food, I noticed that instead of the 14-piece tender meal with the app discount ($28), I was charged for the 12-piece combo platter, costing over $50—a major price difference. The tenders were small, dry, mostly breading, and cut in half, making it feel like I got even fewer pieces than expected. On top of that, I was never given a receipt, making it even harder to dispute the charge.
I went inside to address this, and while the manager did acknowledge the issue and had the kitchen remake my tenders, the entire process took over 40 minutes. This was an extremely frustrating and disappointing experience.
This situation resulted in overcharging, incorrect order fulfillment, poor food quality, excessive wait time, and failure to provide a receipt—all serious issues that should be addressed. If a customer service representative sees this, I would appreciate follow-up regarding a refund or compensation for the inconvenience.
I will be recording my next visit to see if conditions have improved. If I experience the same issues again, I will personally provide footage to Popeyes corporate or anyone willing to address this, and I may even share it publicly so that others are aware of the service at this location. I sincerely hope management takes the necessary steps to improve.
Rude staff
Went through the drive through and happened to be that my window was broken - the man helped me out and I was able to get my order and pay with Apple Pay by walking up. Food was great!
Very bad treatment, the cashiers so rude.
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