Reservoir

This place is overpriced, forces you to order from a QR code, then the waitress shows up and argues with you over what you ordered to drink.

I know you’re limited at an airport, but for $50 damn dollars….they need to bring tea and cokes out without having to get up and ask where they are.

You have to order, pay, and tip before the food arrives….what manure! I’m not used to having the waitress argue with me about what I ordered.

Folks, go down the hallway and have a slice of pizza or a sub. This place is absolute trash.

One of the worst restaurants experiences I’ve ever had. First of all, the second we sat down, we were rushed to order food. Then right after ordering we had to pay. Looking at our receipt, there was an automatic gratuity of 18%. Once confronting the wait staff, we were given attitude and the hostess said in a snobby voice, “how much do you want back?” We were very angry at this point and asked for the full tip back, and then they said they didn’t have the money any more. Mind you we paid IN CASH. It was absolutely ridiculous and overprice. I DO NOT RECOMMEND!

Bad service, tip automatic, food nothing special

The best sit down place in terminal 1, prices are on the higher end of airport dining.

Average food but great staff.

This place will try to scam you. Be warned. I didn’t notice it initially but thankfully the woman sitting next to me caught it. They showed me a DoorDash screen that just showed me where to put my card information in. I thought that was weird, but put it in to order my food.

My French onion soup arrived and was subpar at best. Then a woman sat next to me and ordered just a drink. She noticed something was weird because the drink was $16 on the menu but $21 on the tablet. She went back on the screen and noticed the maximum tip had been selected, 20%.

I then got my receipt and noticed they had done the same thing. I sent my food back and requested a refund. They only refunded me for my sandwich but because I tried my soup was still charged for it.

Honestly I just wanted to get out of there so I didn’t dispute it further. Beware.

I wasn’t really expecting a lot, but, I still walked away feeling fairly disappointed.

Don’t go unless you have time before your flight because the staff isn’t really in a hurry to serve. As a result of that, my toast was ice cold and my scrambled eggs, bacon and hash browns were barely warm. They definitely sat for a while.

A glass of water took a very long time to be delivered and I had to remind the wait staff 2x’s that I ordered a coffee, which was finally delivered well after my meal arrived, as did my water. Seems weird to deliver a meal with zero beverages of any kind.

Forget about any special requests made in the on-line ordering. They are ignored completely, like creamer for your coffee. Then, asking for your creamer and having it delivered takes a while.

I think part of the problem here is that I had to order through the QR code and paying/tipping was a part of that process. Once you tip, maybe there is less incentive for the staff to deliver hot foods or creamer with your order?

It looks cool, good French-Bistro style. Cleanliness is give it a B, counter was sticky and condiments were left behind from the previous guest.

Brasserie Breakfast + Coffee = $29.43

Avoid if you have any other option. If not, make sure you have extra time.

Food is way over priced. Coke was flat and for the price of the food even in a airport restaurant was not very good. Would not recommend.

I don't know why I do this to myself - visit airport establishments and then be surprised when the experience is dismal. But Reservoir was a new level of being infuriated.

I just stopped in for a drink - ate lunch before coming to the airport. Unfortunately Terminal 1 is pretty darn sparse when it comes to dining (or really any) options. So after surveying the entirety of the terminal I begrudgingly walked back to this place as it seemed the only place to sit and get a drink.

Got a seat at a long counter type of area. Seat was rather uncomfortable. At least was able to get a decent beer (Blue Moon) although it did take quite some time to materialize and I pondered the delay as a group of the waitstaff were standing nearby just yammering to each other about something or other for quite some time.

So the beer was decent, cold but not ideally cold; the service was lacklustre. But what brought this experience to an Enrage Level 10 for me was, when I was sitting at the gate later and reviewing the electronic receipts that the restaurant sent me, I noticed there were gratuities automatically added to both bills (I had two drinks, separately paid for). Nowhere during the payment process was this mentioned AT ALL, nor anywhere else that I could see. The waitstaff certainly didn't mention it. At a glance it appears this enforced and entirely undeserved gratuity was 18%. I'm planning to call my credit card company tomorrow and dispute the charge. Don't care about the money, its the principle.

Stuff you Reservoir and stuff your automatic horseturd gratuity. If I ever come back to this god forsaken airport I will pay with cash.

It's okay, but they force you to use qr code ordering. Can't open a tab, can't talk to the servers or bar tenders while you wait for your flight. It sucks.

Atmosphere: 2

Food: 4

Service: 2

Food and service are fine but I can’t get past the absolutely terrible bar seating here. Management needs to find some more comfortable bar stools and get rid of the terrible options here. If you are traveler and need to linger at the bar for a few drinks, this is not a comfortable place at all.

Atmosphere: 1

Food: 5

Service: 5

When you order, be sure to put in a fat 0% for tip. ‘Cause that is what they are earning here!

Atmosphere: 3

Food: 4

Service: 1

Gross food, drinks that are basically water, and an extremely rude waitress. Go across the street or wait until you're past security. Wish I had the waitresses name because she was rude to the point that she deserves to be publicly called out. I've had bad experiences at restaurants, but never like this one. Fake eyelashes clearly to cover up some bs

Atmosphere: 1

Food: 1

Service: 1

What a lovely experience. I’m writing this review because the staff were amazing. As someone who has been in the food industry, it was really cool to see staff that worked really well together, had a really great flow, and paid attention to the little details. I’ll admit I only had a drink and no food but the menu shows relatively good prices for an airport bar and restaurant. I highly recommend.

Atmosphere: 5

Service: 5

17.50 for a single voodoo ranger beer. No thanks. Oh and I couldn’t even order if I wanted to because you have to start an account with them which takes giving your email, full name, phone number and credit card before you can order, by scanning a QR code and going to a website. Dumbest business model I’ve EVER seen. Walked out