Baskin-Robbins

Last night I had a very bad experience and this is the 2nd time . The new guy who was on training were unable to answer my questions and he was very slow . The other young girl who was extremely rude. She was like walking around pretending she is taking drive through orders. I asked her well can you help us as he doesn’t understand so she said well he is still learning and walked away.
Then finally we picked the ice cream and when I asked about topping the new guy said it’s unlimited and no extra charge so I got the two topping but when the rude employee came to register to ring us so she charged for the extra topping and I was like wait a min he said it’s no charge and you charging me and she was like well no you have to pay else I will throw the ice cream into the trash and will make new one with new topping. I was like why would I pay when he said no charge . So she throw the cup of ice cream into the trash and made a new one with one topping.
Well for one topping she trashed the whole ice cream cup and this is lost of the company as well if employees started throwing stuff because of their mistakes . I hope baskin-robbins reading these all reviews and should reply for compliments. I know probably it’s hard to find employees but it’s doesn’t mean that you will hire someone who treat customers badly . At least give them proper training with customer service skills.

Had dinner and then anted ice creams so stopped by this Dunkin/Baskin and enjoyed a scoop with sundae. Surprised no hot fudge so had to make do with chocolate sauce. Also cookie dough. Nice evening so had them outside.

I guess we went at the right time because the guy working was great and the place was very clean! Ice cream was delicious of course!

I don't usually leave bad reviews, but the person who served me coughed in their ungloved hand and then tried to grab a cone with that same hand. I asked for a different cone, got a dirty look and at the end of it the cone was stale and the ice cream tasted weird.

Food: 1

The employee that was there taking orders seemed to have been having a rough go of it; they may have been short-staffed when I stopped by because she was really the only one I saw in there waiting on customers. My interaction with the employee was neither bad nor good. I asked for more time to choose what I wanted, and when I was ready, she scooped up my ice cream of choice and put it on a cone for me. Then I paid and went about my merry way. The service has never been terrible, but sometimes, it's just okay.I only got a one-scoop peanut butter chocolate ice cream on a waffle cone, but the portion was enough to satisfy my ice cream cravings! I really enjoyed it because it wasn't too sweet and the proportion of the peanut butter to the chocolate was perfect. The waffle cone was perfectly crunchy, too.There are a few tables with chairs inside of the shop for people who want to chill in there. It's mostly always clean inside, and you can chill in there for a minute like how you would at a Starbucks. They also have tables and chairs outside for when the weather is nice. This location is shared with Dunkin', so if you're feeling more like Dunkin', you're in luck!I have been at this location more than a handful of times and will continue to when I'm craving something sweet. They provide no frills service, and I have not yet had any issues with any of my orders.

Atmosphere: 4

Food: 3

Service: 3

Every time I come by they shut down everything before they close

Customer service is terrible here or say zero, they need training or replaced.

Atmosphere: 2

Food: 5

Service: 1

Not many donuts even in the earlier the day. Also they got rid of my favorite ice cream flavor... how sad

Customer service doesn’t exist in this location . Attitudes of the employees are so bad . Definitely they needs to be trained or replaced .

Nice place to get some good coffe!

I agree with the other reviews. Poor customer service. BR doesn’t list any flavors for their milkshakes on the menu either. You just have to guess or the crew members will be upset that you don’t know all “24 flavors” that they have.

It was a nice experience, Dunking donuts and Baskin Robin's are in one store here

Horrible customer experience. Never coming back here.

Poor customer service! Employee gave the impression they didn’t want to be there. NO SPOONS in the facility! How are we supposed to eat the ice cream?? I know good help is hard to find, but please continue to look!

Pathetic service. Communication skills and training are lacking. Young employees need to take more pride in their work, starting with the way you address and listen to customers. A lot of room for improvement.