if someone orders a latte… they don’t want coffee water
Atmosphere: 3
Food: 3
Service: 3
pandaman2006
Both this location and another one in ashburn are so slow I stopped going, there can be 2 customers in front of you and it'll take 20 min for a coffee and donut.
Food: 2
Black Batman
I just spent $10 for 4 OLD donuts and a cup of coffee. I know this is going to sound racist but I don't care; the Indian penny pinching practices are going to kill this store before it gets going!
gk
One of my visits was disappointing. My coffee was lukewarm warm and found coffee particles all over my
Atmosphere: 3
Food: 2
Service: 3
Bryan Stinson
Several weeks in a row i had a very unfriendly staff member at the drive thru. She finally erupted on me because I was 2 minutes early waiting for her to open and unknowingly to me she claims there was a beeping sound that annoyed her, and it was unfair that she had to hear it. I've never been treated this way at in any business. She told me never to come back. Truly the worst service I have ever had. And it was consistent over a few weeks. So I am now driving 5 miles out of the way to Starbucks.
Atmosphere: 1
Food: 5
Service: 1
CHRIS VANCE
Slower service, drinks average, not much atmosphere.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Original Coffee and Donuts
Hassan Syed
Horrible service, Horrible food and Customer conversations were extremely rude. 0 Star if that was an
Atmosphere: 1
Food: 1
Service: 1
Silver Fox
Doing the bare minimum is a good way to describe this location. Ordered a bagel with cream cheese and they only spreed cream cheese on 1/2 my bagel. This was after not having the everything bagel I ordered and giving me a whole grain bagel in its place. Cashier was friendly, but that’s not enough to keep my business. Quality and quantity still matter to me.
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Original Coffee and Donuts
Aakash Tripathi
Service was slow. They guy got my order wrong twice. He was so slow at responding to what I said; I shouldn't have to wait for a response. I felt like I was talking to someone who had no idea what was going on. I specifically ordered a hot latté & no meat on any food. The server brought me a sausage patty & a iced caramel macchiato. It took me 40 minutes to get my order. People who came after us got thier order sooner. I was patient, but seriously, 40 minutes & getting the next customer's order after mine is unacceptable.
Food: 3
Service: 1
Recommended dishes: Original Coffee and Donuts
Natalie S.
The guy taking our order was completely unaware of the contents of the menu. We ordered the "Wake-up Wrap Sandwich" which was on the tv right behind him and he was confused as to what it was. We ordered the 10 assorted munchkins and he gave us 4 of two flavors when all four flavors were in stock right next to each other. He grabbed our munchkins with bare hands and the bag he gave us was wet? He completely forgot what we ordered and asked if we got a latte when we got another sandwich. We watched two people walk out of the building while we waited 10 minutes. One man was ordering 4 donuts and an assorted munchkin pack and the worker asked if the man wanted 6 donuts and didn't finish taking his order before assuming he was done and bringing up the pay screen. The man also had to instruct the worker as to where the specific donuts he wanted were in the case. The man ordering advised someone new who walked in of the workers incompetence. We didn't get our second sandwich and the first sandwich we got was not what we ordered and we walked out. Waste of 18 dollars. The workers underwear was hanging about 4 inches above his pants and was very unprofessional, unpleasant, and unclean. The worker had wet sleeves and was visibly very sweaty. He looked very confused and untrained, he didn't know where anything was. All customers were visibly uncomfortable and unenthused. Probably never coming back here. I wouldn't trust this worker to handle my food ever again.
This is the 2nd time that I am calling headquarters on this place. The guy "Marco" is probably the worst employee I have ever met. He told me he was the manager and failed to help me with my dispute, but then when the assistant manager came to the store, he kept his mouth shut. The assistant manager did more for me than "Marco" did. He got bossed around by the Assistant manager, even though he claimed his name is "Justin DeMarco" and he is the "Manager" and cant do anything about the issue. Dunkin' please fire him, he actually sucks. He picked up the phone, said "let me call the manager" and hung up the phone on me.
Donna Utley
Donuts usually seem to taste dry and stale.
Val Claros
December 2 @ 10:20 am, me and my cousin went in to get some coffee. We did not like one of the beverages, but this nice african american gentleman offered to fix the drink. Very nice & respectful. I have worked at the Broadlands location and experienced it very often it is a hassle when it’s busy, so we greatly appreciated his service.
Atmosphere: 5
Food: 5
Service: 5
makenna brown
3 young gentleman working this morning.. super Friendly, helpful and had a great conversation.. maybe this new generation isn’t all a loss of hope.Merry Christmas to the Dunkin Boys!
Atmosphere: 5
Food: 5
Service: 5
R M
The everything bagel bites are great, so are the loaded hashbrowns. The worker gave me a lot of bacon which tasted good with them. There was only worker there when I visited I dont think its safe to have only one person taking orders and making food there should always be 2 be working.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Everything Stuffed Bagel Minis, Original Coffee and Donuts
if someone orders a latte… they don’t want coffee water
Atmosphere: 3
Food: 3
Service: 3
Both this location and another one in ashburn are so slow I stopped going, there can be 2 customers in front of you and it'll take 20 min for a coffee and donut.
Food: 2
I just spent $10 for 4 OLD donuts and a cup of coffee. I know this is going to sound racist but I don't care; the Indian penny pinching practices are going to kill this store before it gets going!
One of my visits was disappointing. My coffee was lukewarm warm and found coffee particles all over my
Atmosphere: 3
Food: 2
Service: 3
Several weeks in a row i had a very unfriendly staff member at the drive thru. She finally erupted on me because I was 2 minutes early waiting for her to open and unknowingly to me she claims there was a beeping sound that annoyed her, and it was unfair that she had to hear it. I've never been treated this way at in any business. She told me never to come back. Truly the worst service I have ever had. And it was consistent over a few weeks. So I am now driving 5 miles out of the way to Starbucks.
Atmosphere: 1
Food: 5
Service: 1
Slower service, drinks average, not much atmosphere.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Original Coffee and Donuts
Horrible service, Horrible food and Customer conversations were extremely rude. 0 Star if that was an
Atmosphere: 1
Food: 1
Service: 1
Doing the bare minimum is a good way to describe this location. Ordered a bagel with cream cheese and they only spreed cream cheese on 1/2 my bagel. This was after not having the everything bagel I ordered and giving me a whole grain bagel in its place. Cashier was friendly, but that’s not enough to keep my business. Quality and quantity still matter to me.
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Original Coffee and Donuts
Service was slow. They guy got my order wrong twice. He was so slow at responding to what I said; I shouldn't have to wait for a response. I felt like I was talking to someone who had no idea what was going on. I specifically ordered a hot latté & no meat on any food. The server brought me a sausage patty & a iced caramel macchiato. It took me 40 minutes to get my order. People who came after us got thier order sooner. I was patient, but seriously, 40 minutes & getting the next customer's order after mine is unacceptable.
Food: 3
Service: 1
Recommended dishes: Original Coffee and Donuts
The guy taking our order was completely unaware of the contents of the menu. We ordered the "Wake-up Wrap Sandwich" which was on the tv right behind him and he was confused as to what it was. We ordered the 10 assorted munchkins and he gave us 4 of two flavors when all four flavors were in stock right next to each other. He grabbed our munchkins with bare hands and the bag he gave us was wet? He completely forgot what we ordered and asked if we got a latte when we got another sandwich. We watched two people walk out of the building while we waited 10 minutes. One man was ordering 4 donuts and an assorted munchkin pack and the worker asked if the man wanted 6 donuts and didn't finish taking his order before assuming he was done and bringing up the pay screen. The man also had to instruct the worker as to where the specific donuts he wanted were in the case. The man ordering advised someone new who walked in of the workers incompetence. We didn't get our second sandwich and the first sandwich we got was not what we ordered and we walked out. Waste of 18 dollars. The workers underwear was hanging about 4 inches above his pants and was very unprofessional, unpleasant, and unclean. The worker had wet sleeves and was visibly very sweaty. He looked very confused and untrained, he didn't know where anything was. All customers were visibly uncomfortable and unenthused. Probably never coming back here. I wouldn't trust this worker to handle my food ever again.
Restaurantji Recommends
This is the 2nd time that I am calling headquarters on this place. The guy "Marco" is probably the worst employee I have ever met. He told me he was the manager and failed to help me with my dispute, but then when the assistant manager came to the store, he kept his mouth shut. The assistant manager did more for me than "Marco" did. He got bossed around by the Assistant manager, even though he claimed his name is "Justin DeMarco" and he is the "Manager" and cant do anything about the issue. Dunkin' please fire him, he actually sucks. He picked up the phone, said "let me call the manager" and hung up the phone on me.
Donuts usually seem to taste dry and stale.
December 2 @ 10:20 am, me and my cousin went in to get some coffee. We did not like one of the beverages, but this nice african american gentleman offered to fix the drink. Very nice & respectful. I have worked at the Broadlands location and experienced it very often it is a hassle when it’s busy, so we greatly appreciated his service.
Atmosphere: 5
Food: 5
Service: 5
3 young gentleman working this morning.. super Friendly, helpful and had a great conversation.. maybe this new generation isn’t all a loss of hope.Merry Christmas to the Dunkin Boys!
Atmosphere: 5
Food: 5
Service: 5
The everything bagel bites are great, so are the loaded hashbrowns. The worker gave me a lot of bacon which tasted good with them. There was only worker there when I visited I dont think its safe to have only one person taking orders and making food there should always be 2 be working.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Everything Stuffed Bagel Minis, Original Coffee and Donuts