Was just there. Worst drive through ever. Kept waiting to order at drive through and no one even responded. Went to window and kept waiting there. Workers were just busy and didn’t bothered to come to window even after seeing that a car is there. Highly unprofessional and ill mannered.
Service: 1
Nida
Super long line often, service can be very slow. If you get stuck in line theres no way out.
Atmosphere: 3
Food: 3
Service: 1
Mari Hernandez
I am honestly in awe of how terrible the service was at this location. I spent almost 30 minutes inside waiting for donuts that were already sitting there ready to go. During that time, two other customers walked in to place orders, and not once did either of the two employees acknowledge them — not “I’ll be with you shortly,” not “Are you ready to order?” One of those customers eventually left after about 10 minutes of standing there without being acknowledged.
Throughout my time there, the employees seemed to deliberately avoid eye contact with anyone. I watched them move around behind the counter, with one of them repeatedly going to the back and going through cabinets, without really doing anything productive other than avoiding customer service altogether. I tried to give them the benefit of the doubt since there were customers in the drive-through, which only one of them was serving, while also preparing my drinks.
When my drinks were finally ready, the employee crumpled the order tag and threw it away without giving me the donuts. I let her know I was still waiting for them, at which point she handed me only half of my order. It was almost impossible to get either employee’s attention again, but when I noticed one of them standing there reading what looked like a recipe, I said, “Excuse me, I’m still missing two donuts.” He then gave me the remaining donuts.
At that point, it genuinely felt like I could have asked for anything else and he would have just handed it to me. As I started to head for the door, I finally heard him helping the one customer who was still standing there waiting to order.
I would avoid this location at all costs if you value your time.
Atmosphere: 1
Food: 4
Service: 1
Michael A
Staff was extremely rude and not caring at all. They forgot half of my order and when I came back and I asked for a refund or a coupon or a gift card since I had to waste my gas money in my time and be late they was like oh I can’t help you sorry. That was it. The Indian guy was very rude. I did not care for him and he was mockingly said have a good day as I left. Please contact me Duncan corporate. I do not appreciate this location and their attitude or the manager. Please reach out to me.
Atmosphere: 1
Food: 1
Service: 1
Molly Parker
The service here is terrible, twice I've ordered online orders and the dozen donuts I asked for were completely incorrect, once I watched him do it and what I had asked for on my order was there but he just grabbed something else instead saying they were out of my selections. That was the time they ignored my order for 30 minutes and I still had to wait when I arrived. Yesterday my daughter waited 20 minutes to order her drink at the counter while they waited on drive thru customers. They really need a better system for handling customers. Just because someone is a younger and waiting to order doesn't mean they should be ignored for 20 minutes while they serve drive thru customers.
Service: 1
Ferdaws Omarkhail
Absolutely unacceptable and infuriating. This is the THIRD time I’ve been given the wrong order while being charged correctly. When I pointed it out, the staff was extremely rude, disrespectful, and completely unprofessional with a nasty attitude, as if the mistake was somehow my fault. This place clearly has no standards, no accountability, and zero respect for customers. Wasting people’s time and money like this is ridiculous. Management should be embarrassed. I will never return
Atmosphere: 1
Food: 1
Service: 1
FAY E.
Hot, fresh breakfast sandwiches. The bacon jam is especially good. Donut holes didn’t seem freshly made. Friendly service.
Atmosphere: 3
Food: 5
Service: 5
Kelsi Bowman
I would have left 0 stars if I could. I placed my order accidentally at a Dunkin I don’t usually go to and immediately let this Dunkin know, and showed proof, as I was already in the drive thru. They refused to honor it, including the manager that works here. While I understand being different franchises, I wouldn’t want my customers leaving unhappy and having to pay double for coffee they didn’t receive.
Atmosphere: 1
Service: 1
Nick
Great service, clean store, and my order was correct! One of the best Dunkin’s I’ve ever been too. Shout out to the morning crew 👏
Atmosphere: 5
Food: 5
Service: 5
Dilan Majeed
I had a very bad experience at this Dunkin’ Donuts. I waited in line for about 25 minutes, and then an employee named BK told me I would need to wait another hour. The problem was not only the wait, but his attitude—he was rude and disrespectful when speaking to me.
If the store is busy, that’s understandable, but customers should still be treated politely and honestly. This experience was very frustrating and unprofessional.
I suggest ordering ahead of time using the app instead of ordering in the store which most of the employees are too busy too take your order and busy preparing online and drive thru orders.
Atmosphere: 5
Food: 4
Service: 4
Gregory Sharpe
They have never once gotten my order right, and actually argue when I try to get it corrected when the receipt has the correct order.
Atmosphere: 1
Food: 1
Service: 1
Ryan Khan
Didn’t honor Veterans Day Deal, saying they weren’t doing the special
Atmosphere: 1
Food: 1
Service: 1
Τartarus
I ordered a cold drink and clearly said “iced” but they still gave me a hot drink which really irritated me. Overall, I don’t think the service here is good.
Was just there. Worst drive through ever. Kept waiting to order at drive through and no one even responded. Went to window and kept waiting there. Workers were just busy and didn’t bothered to come to window even after seeing that a car is there. Highly unprofessional and ill mannered.
Service: 1
Super long line often, service can be very slow. If you get stuck in line theres no way out.
Atmosphere: 3
Food: 3
Service: 1
I am honestly in awe of how terrible the service was at this location. I spent almost 30 minutes inside waiting for donuts that were already sitting there ready to go. During that time, two other customers walked in to place orders, and not once did either of the two employees acknowledge them — not “I’ll be with you shortly,” not “Are you ready to order?” One of those customers eventually left after about 10 minutes of standing there without being acknowledged.
Throughout my time there, the employees seemed to deliberately avoid eye contact with anyone. I watched them move around behind the counter, with one of them repeatedly going to the back and going through cabinets, without really doing anything productive other than avoiding customer service altogether. I tried to give them the benefit of the doubt since there were customers in the drive-through, which only one of them was serving, while also preparing my drinks.
When my drinks were finally ready, the employee crumpled the order tag and threw it away without giving me the donuts. I let her know I was still waiting for them, at which point she handed me only half of my order. It was almost impossible to get either employee’s attention again, but when I noticed one of them standing there reading what looked like a recipe, I said, “Excuse me, I’m still missing two donuts.” He then gave me the remaining donuts.
At that point, it genuinely felt like I could have asked for anything else and he would have just handed it to me. As I started to head for the door, I finally heard him helping the one customer who was still standing there waiting to order.
I would avoid this location at all costs if you value your time.
Atmosphere: 1
Food: 4
Service: 1
Staff was extremely rude and not caring at all. They forgot half of my order and when I came back and I asked for a refund or a coupon or a gift card since I had to waste my gas money in my time and be late they was like oh I can’t help you sorry. That was it. The Indian guy was very rude. I did not care for him and he was mockingly said have a good day as I left. Please contact me Duncan corporate. I do not appreciate this location and their attitude or the manager. Please reach out to me.
Atmosphere: 1
Food: 1
Service: 1
The service here is terrible, twice I've ordered online orders and the dozen donuts I asked for were completely incorrect, once I watched him do it and what I had asked for on my order was there but he just grabbed something else instead saying they were out of my selections. That was the time they ignored my order for 30 minutes and I still had to wait when I arrived. Yesterday my daughter waited 20 minutes to order her drink at the counter while they waited on drive thru customers. They really need a better system for handling customers. Just because someone is a younger and waiting to order doesn't mean they should be ignored for 20 minutes while they serve drive thru customers.
Service: 1
Absolutely unacceptable and infuriating. This is the THIRD time I’ve been given the wrong order while being charged correctly. When I pointed it out, the staff was extremely rude, disrespectful, and completely unprofessional with a nasty attitude, as if the mistake was somehow my fault. This place clearly has no standards, no accountability, and zero respect for customers. Wasting people’s time and money like this is ridiculous. Management should be embarrassed. I will never return
Atmosphere: 1
Food: 1
Service: 1
Hot, fresh breakfast sandwiches. The bacon jam is especially good. Donut holes didn’t seem freshly made. Friendly service.
Atmosphere: 3
Food: 5
Service: 5
I would have left 0 stars if I could. I placed my order accidentally at a Dunkin I don’t usually go to and immediately let this Dunkin know, and showed proof, as I was already in the drive thru. They refused to honor it, including the manager that works here. While I understand being different franchises, I wouldn’t want my customers leaving unhappy and having to pay double for coffee they didn’t receive.
Atmosphere: 1
Service: 1
Great service, clean store, and my order was correct! One of the best Dunkin’s I’ve ever been too. Shout out to the morning crew 👏
Atmosphere: 5
Food: 5
Service: 5
I had a very bad experience at this Dunkin’ Donuts. I waited in line for about 25 minutes, and then an employee named BK told me I would need to wait another hour. The problem was not only the wait, but his attitude—he was rude and disrespectful when speaking to me.
If the store is busy, that’s understandable, but customers should still be treated politely and honestly. This experience was very frustrating and unprofessional.
Atmosphere: 1
Service: 1
Restaurantji Recommends
I suggest ordering ahead of time using the app instead of ordering in the store which most of the employees are too busy too take your order and busy preparing online and drive thru orders.
Atmosphere: 5
Food: 4
Service: 4
They have never once gotten my order right, and actually argue when I try to get it corrected when the receipt has the correct order.
Atmosphere: 1
Food: 1
Service: 1
Didn’t honor Veterans Day Deal, saying they weren’t doing the special
Atmosphere: 1
Food: 1
Service: 1
I ordered a cold drink and clearly said “iced” but they still gave me a hot drink which really irritated me. Overall, I don’t think the service here is good.
Atmosphere: 3
Food: 5
Service: 1
Hot coffee is served cold most of the time.
Atmosphere: 1
Food: 1
Service: 1
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