Jersey Mike's Subs

Terrible customer service and management.

Ordered online for pickup and they messed up our order. How hard is it to make sandwiches? We loved jersey Mike's but after today won't be eating at this one ever again. First they were out of cookies and didn't tell me until I got the order home after we were charged for them. Then, they put onions on our kids sandwich when it was just turkey cheese and tomatoes. Like what? My sandwich was a BLT and it was missing tomatoes... that's the name of the sandwich. Tried contacting Jersey Mike's to get a refund and they just have you fill out a contact form...very not worth it. Drive over to sterling if you want good service.

Just picked up two Giant subs. Not sure what’s going on with the rolls but they were definitely over baked. Crunchy doesn’t even describe just how dry and messy (because of portions of the roll falling apart) each of the subs were. Will rethink going back unless that was a baking mistake.

Service is always great, Alex was super nice.

Ordered online.Was still made to wait over 30 minutes in store for the food. Online orders are supposed to SAVE time.

Very skimpy with the portions and kept messing up the order. I would recommend another location.

Food: 2

Service: 3

How do you allow a first day employee alone without help. People in line were leaving due to the wait, people that ordered online, was cancelling their orders since the order was not ready. We ordered one Hot and One cold sandwich, he made the cold sandwich, and then went to other peoples who was in line to take their order and work their order.. We left also without our order.. I blame poor management, not the worker that was doing his best.

Atmosphere: 2

Food: 1

Service: 1

Their wraps are the BEST! I am so glad I accidentally happened upon them months ago.

Atmosphere: 5

Food: 5

Recommended dishes: Chicken Philly Cheese Steak

this was the second time trying the Ashburn location. normally Jersey Mikes is very good, but please do yourself a favor and stay away. They had to redo my order today (8/20/24) 3 times, and on the 3rd time, I said forget it please just give me the missing items from my sandwich in a togo bowl. Clearly the staff doesn't pay attention. there are better sandwich shops just up the street.

Atmosphere: 1

Food: 2

Service: 1

Think it's the best sub chain. Food is always fresh as well as toppings

Atmosphere: 4

Food: 5

Service: 5

Absolute best staff in the world for real. Absolutely amazing atmosphere and the most polite people I could possibly hope to encounter. Susi, Syma, Javon were immediately so incredibly helpful. They helped me get a sandwich that was the perfect size for me and my daughters, super cost friendly and delicious!

Atmosphere: 5

Food: 5

Service: 5

Jersey Mike's, located in Ashburn Commons, is the local sandwich shop existing here for a few years. As the Ashburn Commons has attracted and developed new businesses, I think Jersey Mike's hasn't adjusted to its competitors. The facility requested done upkeep as the scenery seemed dated. Upon arrival, the tables and floors had debris. I had to wipe down my table, and the trash was overflowing in its canister. Even the bathroom trash needed attention. The food and the service were the reason Jersey Mike's didn't get a 2-starc rating. The staff of two created the sandwich that quenched my hunger. I ordered a regular salami, pepperoni, and swiss on a Rosemary crusted roll. The taste was that the consistency of the food was better than expected. Other than the cleanliness of the restaurant, the food freshness and bread quality made the experience satisfying.

Atmosphere: 3

Food: 4

Service: 5

I visited the store on June 14th. The store was hot and there was a large amount of flies in the store (as seen in the picture). The staff didn't seem to care as if was the normal routine. The person making the sandwich was wearing a "friendship bracelet" and it was hanging off his wrist and getting into the food from sandwich to sandwich. It was rather disgusting thinking about it now and this was my favorite Jersey Mike's.

Atmosphere: 2

Food: 3

Service: 2

As some others have said, the food is never ready on time. I try to order 30 minutes before I even leave the house and it’s still not ready when I arrive. There are two workers here during peak dinner time, they are doing their best and I have no complaints to them. I am extremely disappointed in the management here, ever since it’s changed it has been abysmal.

Atmosphere: 1

Food: 4

Service: 1

Always on time for pick up and consistently good subs.

Atmosphere: 5

Food: 5

Service: 5