Jimmy John's

Store is dirty, restroom door doesn't shut, the girl behind the counter was talking about personal issues that should not be spoken of at work and the sub had next to no meat. Going to Jersey Mikes.

Atmosphere: 1

Food: 1

Service: 1

Order wasn’t ready. They claimed someone took it. I also saw one of the employees put their hand in the trash can and then proceeded to handle my bag. Poor interactions from the employees

Atmosphere: 1

Food: 3

Service: 1

Always good ??

Atmosphere: 4

Food: 4

Service: 5

I have visited Jimmy Johns locations from Boston to Atlanta and all in between. 100% prefer JJs over Jersey Mikes, and I grew up in Jersey! This JJ on Ashburn Village Blvd is by FAR the worst when it comes to customer service. I have been working in the Ashburn area since Dec.2021 and have visited this location easily two dozen times, and each time, the customer service is horrid. Every employee at this location is 100% miserable, and it shows. It's like you are inconveniencing them in their day by stopping in. Today, I walked in at 11 AM, when they were supposed to open, to find a woman behind the counter eating, and said, "Yeah, we are not opening until 11:30 AM today. No, I'm sorry for the inconvenience nothing. I get it; working in the food industry today is horrid in itself, but, if you are that miserable, find another profession. Inspire Brands, who owns JJs, should be ashamed!

Atmosphere: 1

Food: 4

Service: 1

Terrible Customer service, slow service, employees are rude and indifferent. This one store is the single worst experience I've ever had with JJ's. I've never experienced any other locations like this in any other city.It's surprising because this is such a great area with many service offerings very focused on the customer experience, this one lowers the bar for the JJs name as a whole.

Atmosphere: 1

Food: 1

Service: 1

Customer service was terrible. The cashier was clearly not happy to be at work today. Pretty sure they gave me a sandwich on yesterday’s bread. Not only was the bread stale but they appeared to cut two pieces of bread and use it as a top and bottom piece. Guess I should have ordered in store and watched the sandwich be made.

Atmosphere: 1

Food: 1

Service: 1

I placed an order for catering for my company and ordered the catering box with 18 sandwiches to be delivered the following day for a meeting. The delivery was 45 minutes late and and the sandwiches are tiny! When I called to ask where my delivery is, they had no real answer, it seems like their online ordering process doesn’t align with their actual delivery - so much for freaky fast. The sandwiches were about two inches long, about half the size of what I was expecting compared to sandwich catering orders I’ve made with other companies.

Not very fast. Ordered via the app and when I arrived 10min later my order wasn’t ready. Still had to wait another 10 more min while they made in store orders first.

If you're going to promote a new sandwich, put everything on it, see anything missing? Also, if the online order says to cut it, then cut it. omg!! Seeing all the other reviews tells me you need new management.

Atmosphere: 4

Food: 2

Service: 2

Horrible service and very rude. Am never going there again

Same situation as a lot of other reviews. Their employees are downright rude. I can understand bad days, but when you cop an attitude with someone because they asked a question when you didnt interact with them at all previously, that’s just bad service.I know it’s a minimum wage job but the expectation isn’t “exceptional” service, at least give some common courtesy.

Atmosphere: 1

Food: 5

Service: 1

No ice. Jimmy John's typically has the best pellet ice but this one was out.

Atmosphere: 1

Food: 4

Service: 2

Good sandwiches.

So this Jimmy John’s is local in Ashburn but after today on Saturday ( my 4th visit ) I will not return to this location. Not because the food is horrible, or prepared wrong. The quality is actually great just as every other JJ’s. However, I’m not sure what seems to be this employees issue. He is extremely rude. Every single time I walk in there. Short. No eye contact. Rude. Rude to other customers inside. No mannerism whatsoever. Now, I understand every one has bad day. Bad weeks. However, as I said this was my 4th time in the last 2-3 months it’s absolutely absurd the way he treats customers. I won’t be returning to this location ever again.

I placed an order for catering for my company and ordered the catering box with 18 sandwiches to be delivered the following day for a meeting. The delivery was 45 minutes late and and the sandwiches are tiny! When I called to ask where my delivery is, they had no real answer, it seems like their online ordering process doesn’t align with their actual delivery - so much for freaky fast. The sandwiches were about two inches long, about half the size of what I was expecting compared to sandwich catering orders I’ve made with other companies.