Jimmy John's

I went by on Friday evening around 5 PM. There were two employees there. When I walked in, there were no other customers. One employee said they were not taking orders because they were out of bread. He seemed indifferent, unfriendly, and unapologetic. I asked if they had wraps, and he said yes. I asked if they could do a lettus wrap and he said no. I said no thank you, and I left. I don't think I will go back

I paid for my food and left it on the counter. The two employees were absolutely Rude. Never had such Absolutely Rude Service

I’ve been in this JJ store about 10 times over the past two years and the workers here have never ever said ‘hello’ or greeted me after I walked in and greeted them with a smile and hello. They are never polite and always appear to be grumpy and hate their jobs. Ha! Get a new gig if it’s THAT bad, fellas. I’ve seen several customers walk out after not being greeted and are ignored for 5-10 minutes after they walk in Actually, I’m currently in the store now and two just walked out. SMH. The ONLY reason why I come back is for the food.

By far the best sub I've ever had by any sub restaurant, they know how to make a meaty sub and not disappoint!!

Horrible company. Horrible store.

Literally turned away at the door. Noon on a Tuesday. “Not taking any orders today. Big pickup order”

I am happy to take my business elsewhere.

I frequent this jj often and always order ahead. Never had an issue on a single order

Friendly service, delicious sandwiches, everything made quickly and on time- this is a great Jimmy John's.

Store is dirty, restroom door doesn't shut, the girl behind the counter was talking about personal issues that should not be spoken of at work and the sub had next to no meat. Going to Jersey Mikes.

Atmosphere: 1

Food: 1

Service: 1

Order wasn’t ready. They claimed someone took it. I also saw one of the employees put their hand in the trash can and then proceeded to handle my bag. Poor interactions from the employees

Atmosphere: 1

Food: 3

Service: 1

Always good ??

Atmosphere: 4

Food: 4

Service: 5

I have visited Jimmy Johns locations from Boston to Atlanta and all in between. 100% prefer JJs over Jersey Mikes, and I grew up in Jersey! This JJ on Ashburn Village Blvd is by FAR the worst when it comes to customer service. I have been working in the Ashburn area since Dec.2021 and have visited this location easily two dozen times, and each time, the customer service is horrid. Every employee at this location is 100% miserable, and it shows. It's like you are inconveniencing them in their day by stopping in. Today, I walked in at 11 AM, when they were supposed to open, to find a woman behind the counter eating, and said, "Yeah, we are not opening until 11:30 AM today. No, I'm sorry for the inconvenience nothing. I get it; working in the food industry today is horrid in itself, but, if you are that miserable, find another profession. Inspire Brands, who owns JJs, should be ashamed!

Atmosphere: 1

Food: 4

Service: 1

Terrible Customer service, slow service, employees are rude and indifferent. This one store is the single worst experience I've ever had with JJ's. I've never experienced any other locations like this in any other city.It's surprising because this is such a great area with many service offerings very focused on the customer experience, this one lowers the bar for the JJs name as a whole.

Atmosphere: 1

Food: 1

Service: 1

Customer service was terrible. The cashier was clearly not happy to be at work today. Pretty sure they gave me a sandwich on yesterday’s bread. Not only was the bread stale but they appeared to cut two pieces of bread and use it as a top and bottom piece. Guess I should have ordered in store and watched the sandwich be made.

Atmosphere: 1

Food: 1

Service: 1

I placed an order for catering for my company and ordered the catering box with 18 sandwiches to be delivered the following day for a meeting. The delivery was 45 minutes late and and the sandwiches are tiny! When I called to ask where my delivery is, they had no real answer, it seems like their online ordering process doesn’t align with their actual delivery - so much for freaky fast. The sandwiches were about two inches long, about half the size of what I was expecting compared to sandwich catering orders I’ve made with other companies.