Tropical Smoothie Cafe

The wine list was decent.

Visited this location today and they can't follow simple instructions. My food and smoothie were made incorrectly.

Atmosphere: 1

Food: 1

Service: 1

It's totally amazing service and 🥤 smootie

Atmosphere: 5

Food: 5

Service: 5

I bought a quesadilla and they put nothing but butter on it and not even the parchment paper. I also bought a chicken pesto flatbread and they didn’t even put the pesto. This place is expensive and they don't even do anything right. $55 wasted. I think this place deserves zero stars.

Recommended dishes: Chips

I presented my BOGO coupon and the (Maria) manager refused it. This was all because they didn’t know how to enter it in. Super unprofessional and rude behavior, they acted as if I was trying to steal from them.

Love this TSC! Had lunch here pretty much daily when I lived at the Vyne next door 😋

Bahama Mama and a Caribbean Jerk Chicken Wrap and your good to go. Love going to Tropical Smoothie!!!

Terrible customer experience: At ONE LOUDOUN store, I asked for a cup of water, and she said it was 26 cents. That's fine, but she said she needed cash since she already processed the transaction, but I didn’t have it, so I was surprised. I bought $20 worth of drinks; why can't she give me a cup of water? She was rude. Then, my son couldn't hold the big cup, and I asked for an extra cup. she said the extra money for the cup (25 cents ) and 10 cents for the lid and straw. That was a horrible customer experience. I would never go back to this location. I noticed other customers complaining in front of me, but the cashier lady was rude.

The smoothie was good, and the quesadillas were okay. Not really worth the price we spent, but we enjoyed our visit.

Parking: Parking is good here.

Recommended dishes: Buffalo Chicken Wrap

CAN YOU PLEASE FIX THE DOOR??

Food is good and staff is friendly but the door just slams closed every time someone opens it. It makes eating inside unenjoyable.

Dropped a smoothie by accident in the store because of their annoyingly hard straws to open. They tried to ignore my existence after it dropped.. I tried to apologize about it got an eye roll and no word said. Asked if there is in any way possible they can make another one, got a straight “no.” Left extremely devastated in their customer service, you would think they would want to build good relationships with their loyal customers but I guess not!!

Service: 1

What a Bad experience. I ordered on DoorDash delivery a flatbread & smoothie combo. Flatbread was great but I asked for no sugar in my smoothie. I drive back myself and ask for it to be re-made without sugar and I was told “if it says no sugar there is no sugar in it.” How rude - these smoothies are loaded with sugar, I know it had sugar in it. I wouldn’t have drove there myself if it was made correctly. They remade it but the remake was not the even right smoothie. At this point I’m just not going back to this location.

Food: 1

Service: 1

This place is pretty decent for a breakfast dine in, I always get the buffalo wrap here with my jalapeño chips. I get extra chicken here and honestly the one and only problem I have here is sometimes they don’t know how extra extra chicken is supposed to be. But that’s not entirely a problem as they are decently with service, they probably put up with a lot more than they deserve to put up with here. I definitely recommend a raise ?????

Atmosphere: 4

Food: 4

Service: 5

My favorita store,they have delicious breakfast,Open early and exellentcustomer service

Atmosphere: 5

Food: 5

Service: 5

I placed a pick order, Vilma was the cashier who assisted. I pointed out the order was prepared in correctly. Cashier argued with me and made me rebuy it. She then mocked me and told me she’d give me a 50% discount. Terrible service the bowl was frozen worst experience I’ve ever had.

Atmosphere: 1

Food: 1

Service: 1