Wayback Burgers

Great burgers and fried foods! It's pricey but worth it! No one ever seems to be in the restaurant besides staff which is a shame because they are so good!

Absolutely terrible service. I ordered a burger through the kiosk as that is the only option. I chose to deselect the default toppings option for the burger as I don’t eat bacon and select the ones I wanted. Once I got my food I see that there is bacon on it and let them know. They said they will redo it and I was fine with that. She later comes back to tell me I made the mistake and when at check out I should’ve list no bacon as a special instruction even though I deselected the default toppings option she said it’ll still put it back on. There is no sign that tells us to do that so I don’t know how they expect customers to know this. They refused to remake the burger and instead told me to pay AGAIN and list that in the special instruction. I asked for a refund instead and took my business elsewhere. Truly terrible service and wouldn’t recommend this place to anybody.

My son and I went there for lunch recently, we'd been there previously. It was several years ago, but we remembered it as really good. Only 3 people were eating there, that should have been a sign. No greeting on entering, couldn't even see anyone except the grill man. Ordering and payment are done by a kiosk, so there is no interaction with employees. We ordered fried pickles as an appetizer, a burger, and cheese steak sandwich. Food took over 10 minutes to come out but they brought out just the app and burger, the other came out several minutes later. Pickles weren't crispy, kind of mushy. They forgot the bacon for the burger but did put it on the other plate. There was at least an inch of empty bread on each end of the cheese steak, and it wasn't very tasty. Definitely won't be going back there.

Food is fresh and made with care. The food is not greasy and delicious. Atmosphere of the restaurant is a 1960s vibe with modern music and nice seating. Portion sizes are a little small for the price.

Absolutely delicious!! From the burger to the fries to the milkshake...will be back

Every time we go here there is always a problem with our cheesesteak, they now force you to use the kiosk to order your food. We all get a cheesesteak mayonnaise and cheese only and just meat and cheese. We use the kiosk you click on the onions and it removes it so to me that should remove the onions from your sandwich, but no, the lady just told me you have to put it in the comment section in order to remove onions from your sandwich, which makes no sense nowhere on a ticket to say onions. They don’t like to remake your sandwich and they don’t like to refund your money. This will be our last time Eating here. So now we have two cheesesteaks that we are both allergic to onions that we gotta throw in the trashcan so we just wasted $23 and change

Do not eat here. They will mess up your order. Will not refund you your money for their mistake or remake it. They expect you to pay for their mistakes. If you want your food find someplace else to spend $40 for better food and get your food made the correct way. They literally do not care about their customer base.

Atmosphere: 1

Food: 1

Service: 1

Greasy and expensive

Just ordered DoorDash from here ordered the Cajun burger and specifically customized to not get bacon as I don’t eat it and went to open up burger and has bacon! What is the point of having the option to customize an order if the order isn’t even going to be followed or done correctly, won’t be ordering from way back burger again!

Food: 1

Service: 1

Recommended dishes: Hamburger

Our company has ordered lunch there three times over three months, and each time our order was late, was wrong, and was missing items.

Atmosphere: 2

Food: 1

Service: 4

It was okay. Prices are wild for a simply burger. I try and I am good on this place.

Atmosphere: 3

Food: 3

Service: 5

Bacon was a bit undercooked plus the whole hot dog was a bit greasier than I’m used to. But not bad!

Atmosphere: 5

Food: 4

Service: 5

We love Wayback but last time we visited was not the best experience. It was free shake day and my kids were excited! We wanted burgers and fries so we ordered at the electronic screens (why on earth) and paid. Two burgers and two large fries ended up being over $32. I then went up to where you used to order in person and asked them about the free shakes. The employee looked at us and told us "yes, but it's only one per person" (like we asked for more than how many of us there were?) and didn't seem happy about us wanting milkshakes. We asked for 4 (there were 5 of us btw) and sat to wait. They brought the small cups out (with huge straws, which is fine) and then walked back behind the counter to keep making food.

We left with our food and my daughter drank hers and then proceeded to vomit everywhere shortly after. She hasn't felt right since and she was the only one to finish her shake. I'm curious if they made the shakes fresh or if they had them premade and sitting out for a long time before refreshing them for customers. The rest of us felt out of sorts for a day but are back to normal. May be a while till we try this place again. Usually the employees are so friendly. Sad to be leaving this review.

Atmosphere: 2

Food: 3

Service: 2

I do like the food here but tonight it was incredibly greasy. The grease soaked through the cardboard box and was everywhere. The cheese-steak was the same way. It was wrapped in paper and the grease soaked through that too, making the roll too soggy to eat.

Atmosphere: 5

Food: 5

Service: 5

Need to figure out how to use gift cards at local stores!

Atmosphere: 4

Food: 5

Service: 5