la Madeleine

Everything was very good

Atmosphere: 5

Food: 5

Service: 5

Host : Nanci . Orded 2 Cappuccino she don’t know how to make it’s not hot and no taste .

Servers can be rude and give you a lot of attitude. Mine took her sweet time taking my order, bringing my order, and didn't consider bringing utensils with the dish. Interesting. I go there because of the ambience and food, but the experience with that individual was so unnecessary. Ruined things for a while.

Atmosphere: 4

Food: 5

Service: 1

Well, we order like the other places, when we finished ordering we tried to look for tables but then the tables was dirty, like half of the place was full of dirty tables, so we told someone to clean it up and she just took the plates away and didn’t even wipe the table with disinfectant wipes or smth. We sat down and had to wait for a good 10-25 minutes for our food, the place wasn’t even that full to be waiting for 10-25 minutes. Then she brought our food one by one, meaning we had to wait another 10 minutes for everyone to get their food. The waiters don’t have the knowledge to be a waitress, with all due to respect, the others Madeline was better.

Atmosphere: 1

Food: 3

Service: 2

I just love La Madeline! I have my favorites and i love being able to order a box of amazing baked goods when entertaining guests for the weekend. Their sandwiches are incredible and I love all the seasonal updates to the menu! I’ve also never had such amazing rewards for signing up! I just got a box of free macarons!! I’ve had free baked goods and $10 off an order! Very impressed and the staff and manager of this shop are very kind and professional! They’re always my go to for good or bad days :)

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bakery

Honestly disappointed with La Madeleine. I was so excited to try this one since I had it in Texas. I ordered 2 drinks, 2 mains, a side and a dessert. They only bought me the 2 mains and the side. No drinks or dessert. It was early morning (before 10am) but the food was cold as if it had been out for a while (e.g. the cheese was not melted on the sandwich). The food was just okay, nothing special.

The waitress looked like she didn't want to be there at all. Also, the restaurant was ALMOST empty. So this is the service with few people.

After waiting for a while I went up to the counter about the drinks and dessert and she gave me one drink. Then I had to ask for the other drink and she gave it to me. Then I had to ask for the dessert and she gave me the wrong one. Then I asked for the correct dessert and it seemed like she didn't even know what was on their menu. Another woman had to show her the correct one.

The drinks were not made correctly and I bought a side of avocado with my main which was missing (paid $2 for it), but I was just done with going back and forth that I left it.

Their customer service is not good and it is as if no one knew my order. I had to keep saying it. Even when she was making the coffee, she was asking me what type of coffee and what to add.

Atmosphere: 4

Food: 3

Service: 1

Had the salad trip - loaded baked potato soup, strawberry & feta salad, and fruit. It was tasty and the right amount of food.

Atmosphere: 5

Food: 5

Service: 5

I think it can get quite noisy in there so it’s difficult for me to hear the person I’m with. But I really like the food a lot. And the coffee!

Atmosphere: 3

Food: 5

Service: 3

You can sit here at the front desk, and they’ll just keep turning around, focused on checking orders and tickets, completely ignoring the fact that a customer is standing right in front of them — not even a simple “Hi, we’ll be with you shortly.”

Food: 3

Service: 1

I obsessed with place I love the food the service

Atmosphere: 5

Food: 5

Service: 5

The chocolate cake is good..

Atmosphere: 5

Food: 5

Service: 5

I used to go to La Madeleine religiously every Sunday back when I lived in Texas. It was my weekly ritual, breakfast in the morning, then dinner later in the day with their pasta and salmon, good cheesecakes , Andrea Bocelli playing in the background. The food, the service, the atmosphere — everything used to be warm, comforting, and distinctly French.

Fast-forward seven or eight years. I’ve just visited the La Madeleine here in Virginia for the first time since my El Paso days, and sadly, it’s nothing like the place I remember. The pastry case selection was embarrassing, and you could see the whole ktchen, you could see how little was actually being made fresh. The ambience was decent, the fireplace was on, and the music wasn’t bad — but that’s where the positives end.

The food was incredibly dry, clearly made with low-quality or frozen ingredients. You could taste the shortcuts — even the bread had that artificial flavor that comes from a long list of preservatives instead of the simple, four-ingredient recipe bread should have. Nothing tasted fresh or made with care.

It feels like La Madeleine has lost the charm and authenticity that once made it special. What used to feel like a cozy French café now tastes like a frozen-food cafeteria. Very disappointing for someone who used to love this place.

Atmosphere: 4

Food: 3

Service: 3

We had a terrible experience. Our food had some weird pieces of kitchen Clothes. Please DON’T visit this place

Atmosphere: 1

Food: 1

Service: 1

I ordered through the app, waited in line once at the store as there does not seem to be a pickup location. After leaving the store realized one of the items was expired, returned to the store, waited in line again. No one knew how to resolve the problem, at the end I just wanted a refund due to the frustration. Would not recommend this location.

Atmosphere: 1

Food: 1

Service: 1

This place is a hot mess. Completely disorganized, and I’ve been waiting an hour for the food I ordered and paid for. My friend at least got her food after about 45 minutes.

Atmosphere: 1

Food: 1

Service: 1