I'm 62 years old and disabled. I use a cane. I entered the restaurant wanting to purchase a breakfast sandwich. But first felt the need to use the restroom. I was denied and ignored. When I asked why they simply said that I wasn't allowed to use THEIR restrooms and they refused to take my order. I was immediately confused and didn't understand what was going on so I asked to speak to their manager. And instead of the manager helping me she she wasn't going to allow me to use their restrooms and if I didn't like her response I could leave. I had a problem with it because the other stores weren't open yet and I had to really go. So I said is the restroom out of order? She said no. I asked is it that you have to order something because I'm trying to make an order but your employees walked away. She just walked to the back out of site and called the police. I didn't no she done that and I also called the police because I knew they were being races toward me. All of the employees were Hispanic. Then when the Fairfax County police showed up I found that the manager call to have me removed. I said I called the police too. They both were there on the sene but it didn't matter they asked me to leave and said you're not in trouble but it was a private business and they had the right to ask me to leave. Even if I didn't do anything wrong. So seeing it swing in the Subways restaurants favor. I didn't want to risk injury from the police. I didn't say another thing to anyone else and just left the restaurant đ I feel I was profiled that day and highly disrespected. Therefore I made a vow not to ever shop at another Subway restaurant for the rest of my life. I told all my friends about how unprofessional and unfriendly the workers are at that location. I called Subway corporate and haven't received a response to this day.
K. C.
I come here for lunch at least twice a week. The ladies are friendly and know exactly how I like my tuna sub. And when I have a sweet tooth, the have fresh chocolate chip cookies. Thank you ladies.
Atmosphere: 3
Food: 4
Service: 5
Jesus Moz
Hello friends, I visited Subway restaurant with my family, it is located on Jefferson St. Baileys Falls CHurch, an excellent place to enjoy with your family, the service is excellent, the food is delicious, the attention they gave us, the employees are very friendly, I recommend this placeâŠ.????
Atmosphere: 5
Food: 5
Service: 5
yoana mallen
The girl manager is elegant attention ??
Atmosphere: 5
Food: 5
Service: 5
GViper777 RIto Plz
Came in during a lunchtime rush, Marie, the manager was so efficient and quick. Took my order with attention to detail and did it all with a smile. Love their efficiency and work ethic. 11/10 for great service.
Terrible customer service. Staff show zero respect for customersâ choices. Wonder whether Subway is taking note of so many negative reviews.
Service: 1
Robert Schwartzberg
I donât understand why thereâs so many bad reviews at this location. The staff is really nice, subs are excellent as well. And itâs also very clean inside
Sediqullah Qaderi
9 out of 10 people are asking for American cheese and they still donât have it, charges still the same
Amber Connor
There were 2 racist Mexican girls. Had me and my husband waiting while they both worked on one guys sandwich. There was a line of 3 black people behind us. Neither one of the ladies assisted us or even looked our way. They didnât speak when we walked in the door. Had us waiting for over 15 minutes to order. Need to hire more people who are respectful and good customer service
Atmosphere: 1
Food: 1
Service: 1
Raquel
Veryyy disrespectful young girl that works there. I guess she was the manager. I placed a mobile order in advance for two foot long sandwiches, only to walk in and see that they werenât ready. The manager didnât acknowledge me, so another lady that was restocking the food and bread stopped to wait on me. I told her that I had a mobile order and showed her my phone, so she looked around, but still started making the sandwiches for me. I get to the register and remind that lady that my order was already paid for, and showed her the app to show her that I ordered from them and the order had not been completed. The manager comes up and tells me that my order was already done. I told her that it wasnât posted in mobile order, and that no one gave it to me when I mentioned it. Her response to me was âYou need to ask!â Whooooooo are you talking to ??! And WHERE is your customer service ?! I told her that I DID mention it to the other lady, but apparently there was a language barrier. The other lady walked off, and the Spanish/Latina manager said, âYouâre not getting two More sandwiches!â I NEVER asked for more sandwiches! I wanted SAME sandwiches that were JUST made after you guys FAILED to complete my order time. I was late to work dealing with them, and their service is TERRIBLE! If youâre big on respect and someone getting your order right by following âsimpleâ instructions, pleaseee DONâT go here!
Umder staffed store. Had to cancel my order 10:45am they do not have artisan white italian bread? Come on. That bread is the one that most customers ask.
Service: 2
Kyle Park
Not only they will get your order wrong, they will refuse to refund the item they messed up. These people can't even make basic recipe their company provides. Just avoid this location at all cost. Corporate complaint won't help. They will just send out automated messages and ignore your request for refund even when their employees mess up your order.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sandwich
Shawn B
Walked in and got ignored. Worker was on lunch break and didn't acknowledge me. I guess someone was in the back but didn't come out. Wasn't the first time I had to wait for someone to come from the back. This was my last time coming here.
Atmosphere: 1
Food: 1
Service: 1
Awfa Islam
The app showed a BOGO offer for a FL Sandwich. But the outlet tells me there is nothing like that in the order placed.
Morgan Miller
I went to make a large purchase of gift cards at this location and the associates arenât permitted to do this, only the manager. As the manager wasnât working that day, I was told to come back tomorrow. This just seems like a not so good business practice.
I'm 62 years old and disabled. I use a cane. I entered the restaurant wanting to purchase a breakfast sandwich. But first felt the need to use the restroom. I was denied and ignored. When I asked why they simply said that I wasn't allowed to use THEIR restrooms and they refused to take my order. I was immediately confused and didn't understand what was going on so I asked to speak to their manager. And instead of the manager helping me she she wasn't going to allow me to use their restrooms and if I didn't like her response I could leave. I had a problem with it because the other stores weren't open yet and I had to really go. So I said is the restroom out of order? She said no. I asked is it that you have to order something because I'm trying to make an order but your employees walked away. She just walked to the back out of site and called the police. I didn't no she done that and I also called the police because I knew they were being races toward me. All of the employees were Hispanic. Then when the Fairfax County police showed up I found that the manager call to have me removed. I said I called the police too. They both were there on the sene but it didn't matter they asked me to leave and said you're not in trouble but it was a private business and they had the right to ask me to leave. Even if I didn't do anything wrong. So seeing it swing in the Subways restaurants favor. I didn't want to risk injury from the police. I didn't say another thing to anyone else and just left the restaurant đ I feel I was profiled that day and highly disrespected. Therefore I made a vow not to ever shop at another Subway restaurant for the rest of my life. I told all my friends about how unprofessional and unfriendly the workers are at that location. I called Subway corporate and haven't received a response to this day.
I come here for lunch at least twice a week. The ladies are friendly and know exactly how I like my tuna sub. And when I have a sweet tooth, the have fresh chocolate chip cookies. Thank you ladies.
Atmosphere: 3
Food: 4
Service: 5
Hello friends, I visited Subway restaurant with my family, it is located on Jefferson St. Baileys Falls CHurch, an excellent place to enjoy with your family, the service is excellent, the food is delicious, the attention they gave us, the employees are very friendly, I recommend this placeâŠ.????
Atmosphere: 5
Food: 5
Service: 5
The girl manager is elegant attention ??
Atmosphere: 5
Food: 5
Service: 5
Came in during a lunchtime rush, Marie, the manager was so efficient and quick. Took my order with attention to detail and did it all with a smile. Love their efficiency and work ethic. 11/10 for great service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip Cookie, Sandwich, Wrap
Terrible customer service. Staff show zero respect for customersâ choices. Wonder whether Subway is taking note of so many negative reviews.
Service: 1
I donât understand why thereâs so many bad reviews at this location. The staff is really nice, subs are excellent as well. And itâs also very clean inside
9 out of 10 people are asking for American cheese and they still donât have it, charges still the same
There were 2 racist Mexican girls. Had me and my husband waiting while they both worked on one guys sandwich. There was a line of 3 black people behind us. Neither one of the ladies assisted us or even looked our way. They didnât speak when we walked in the door. Had us waiting for over 15 minutes to order. Need to hire more people who are respectful and good customer service
Atmosphere: 1
Food: 1
Service: 1
Veryyy disrespectful young girl that works there. I guess she was the manager. I placed a mobile order in advance for two foot long sandwiches, only to walk in and see that they werenât ready. The manager didnât acknowledge me, so another lady that was restocking the food and bread stopped to wait on me. I told her that I had a mobile order and showed her my phone, so she looked around, but still started making the sandwiches for me. I get to the register and remind that lady that my order was already paid for, and showed her the app to show her that I ordered from them and the order had not been completed. The manager comes up and tells me that my order was already done. I told her that it wasnât posted in mobile order, and that no one gave it to me when I mentioned it. Her response to me was âYou need to ask!â Whooooooo are you talking to ??! And WHERE is your customer service ?! I told her that I DID mention it to the other lady, but apparently there was a language barrier. The other lady walked off, and the Spanish/Latina manager said, âYouâre not getting two More sandwiches!â I NEVER asked for more sandwiches! I wanted SAME sandwiches that were JUST made after you guys FAILED to complete my order time. I was late to work dealing with them, and their service is TERRIBLE! If youâre big on respect and someone getting your order right by following âsimpleâ instructions, pleaseee DONâT go here!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Umder staffed store. Had to cancel my order 10:45am they do not have artisan white italian bread? Come on. That bread is the one that most customers ask.
Service: 2
Not only they will get your order wrong, they will refuse to refund the item they messed up. These people can't even make basic recipe their company provides. Just avoid this location at all cost. Corporate complaint won't help. They will just send out automated messages and ignore your request for refund even when their employees mess up your order.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sandwich
Walked in and got ignored. Worker was on lunch break and didn't acknowledge me. I guess someone was in the back but didn't come out. Wasn't the first time I had to wait for someone to come from the back. This was my last time coming here.
Atmosphere: 1
Food: 1
Service: 1
The app showed a BOGO offer for a FL Sandwich. But the outlet tells me there is nothing like that in the order placed.
I went to make a large purchase of gift cards at this location and the associates arenât permitted to do this, only the manager. As the manager wasnât working that day, I was told to come back tomorrow. This just seems like a not so good business practice.
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