There were 2 racist Mexican girls. Had me and my husband waiting while they both worked on one guys sandwich. There was a line of 3 black people behind us. Neither one of the ladies assisted us or even looked our way. They didn’t speak when we walked in the door. Had us waiting for over 15 minutes to order. Need to hire more people who are respectful and good customer service
Atmosphere: 1
Food: 1
Service: 1
Raquel
Veryyy disrespectful young girl that works there. I guess she was the manager. I placed a mobile order in advance for two foot long sandwiches, only to walk in and see that they weren’t ready. The manager didn’t acknowledge me, so another lady that was restocking the food and bread stopped to wait on me. I told her that I had a mobile order and showed her my phone, so she looked around, but still started making the sandwiches for me. I get to the register and remind that lady that my order was already paid for, and showed her the app to show her that I ordered from them and the order had not been completed. The manager comes up and tells me that my order was already done. I told her that it wasn’t posted in mobile order, and that no one gave it to me when I mentioned it. Her response to me was “You need to ask!” Whooooooo are you talking to ??! And WHERE is your customer service ?! I told her that I DID mention it to the other lady, but apparently there was a language barrier. The other lady walked off, and the Spanish/Latina manager said, “You’re not getting two More sandwiches!” I NEVER asked for more sandwiches! I wanted SAME sandwiches that were JUST made after you guys FAILED to complete my order time. I was late to work dealing with them, and their service is TERRIBLE! If you’re big on respect and someone getting your order right by following “simple” instructions, pleaseee DON’T go here!
Atmosphere: 1
Food: 1
Service: 1
Ernest
Umder staffed store. Had to cancel my order 10:45am they do not have artisan white italian bread? Come on. That bread is the one that most customers ask.
Service: 2
Kyle Park
Not only they will get your order wrong, they will refuse to refund the item they messed up. These people can't even make basic recipe their company provides. Just avoid this location at all cost. Corporate complaint won't help. They will just send out automated messages and ignore your request for refund even when their employees mess up your order.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sandwich
Mackenzie T.
Terrible customer service, unclean environment. Multiple issues with the order, waited 27 minutes.
Shawn B
Walked in and got ignored. Worker was on lunch break and didn't acknowledge me. I guess someone was in the back but didn't come out. Wasn't the first time I had to wait for someone to come from the back. This was my last time coming here.
Atmosphere: 1
Food: 1
Service: 1
Awfa Islam
The app showed a BOGO offer for a FL Sandwich. But the outlet tells me there is nothing like that in the order placed.
Morgan Miller
I went to make a large purchase of gift cards at this location and the associates aren’t permitted to do this, only the manager. As the manager wasn’t working that day, I was told to come back tomorrow. This just seems like a not so good business practice.
Hannah H.
Located in the Leesburg Pike Plaza, this Subway, as other locations, offers various customizable subs: Black Forest Ham, Chicken & Bacon Ranch Melt, Cold Cut Combo, Italian B.M.T., Meatball Marinara, Oven Roasted Chicken, Roast Beef, Rotisserie-Style Chicken, Spicy Italian, Steak & Cheese, Subway Club, Sweet Onion Chicken Teriyaki, Classic Tuna, Turkey Breast, Ultimate Meatball Marinara, Ultimate Spicy Italian, and Veggie Delite. They also have salads, breakfast items, and seasonal subs.We came here for an early dinner, and I had the 6-inch Italian Herbs & Cheese with American cheese, toasted; I went for the turkey breast with cucumbers, extra green peppers, extra red onions, extra pickles, extra olives, and jalapenos, with mayo, salt, pepper, and oregano.The bread could have been more fresh, as it was a bit too dried out.Staff were kind, and there were a handful of seating inside.Plenty of parking in the shared plaza lot.+dried out bread+friendly staff+located in the Leesburg Pike Plaza+plenty of parking
Staled bread I have been to others good this one not so
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Dasani Water
Farid Akrami
Today is July 5th and I went there are 10:30 am. The two ladies, specially the skinner one is extremely rude and arrogant and the other one does not understand English (which I have no issues with). I would not recommend spending your hard earned money in a place like that! Avoid it!!!
Food: 1
Service: 1
Maria Jose Del cid
Dissatisfied people who take the time to write a bad review. 1 should not discriminate for not speaking English we are in a free country please let's be humanitarian. 2 the bread is the best that can be found in any store nearby the fresh vegetables and above all it is a clean place and good service ???
Atmosphere: 5
Food: 5
Service: 5
nidhish nanavati
One of the best vibed subway. There is a lot of space to dine in.Food : 5 ⭐Service : 5 ⭐Transparency : 5 ⭐It is also good for family.
There were 2 racist Mexican girls. Had me and my husband waiting while they both worked on one guys sandwich. There was a line of 3 black people behind us. Neither one of the ladies assisted us or even looked our way. They didn’t speak when we walked in the door. Had us waiting for over 15 minutes to order. Need to hire more people who are respectful and good customer service
Atmosphere: 1
Food: 1
Service: 1
Veryyy disrespectful young girl that works there. I guess she was the manager. I placed a mobile order in advance for two foot long sandwiches, only to walk in and see that they weren’t ready. The manager didn’t acknowledge me, so another lady that was restocking the food and bread stopped to wait on me. I told her that I had a mobile order and showed her my phone, so she looked around, but still started making the sandwiches for me. I get to the register and remind that lady that my order was already paid for, and showed her the app to show her that I ordered from them and the order had not been completed. The manager comes up and tells me that my order was already done. I told her that it wasn’t posted in mobile order, and that no one gave it to me when I mentioned it. Her response to me was “You need to ask!” Whooooooo are you talking to ??! And WHERE is your customer service ?! I told her that I DID mention it to the other lady, but apparently there was a language barrier. The other lady walked off, and the Spanish/Latina manager said, “You’re not getting two More sandwiches!” I NEVER asked for more sandwiches! I wanted SAME sandwiches that were JUST made after you guys FAILED to complete my order time. I was late to work dealing with them, and their service is TERRIBLE! If you’re big on respect and someone getting your order right by following “simple” instructions, pleaseee DON’T go here!
Atmosphere: 1
Food: 1
Service: 1
Umder staffed store. Had to cancel my order 10:45am they do not have artisan white italian bread? Come on. That bread is the one that most customers ask.
Service: 2
Not only they will get your order wrong, they will refuse to refund the item they messed up. These people can't even make basic recipe their company provides. Just avoid this location at all cost. Corporate complaint won't help. They will just send out automated messages and ignore your request for refund even when their employees mess up your order.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sandwich
Terrible customer service, unclean environment. Multiple issues with the order, waited 27 minutes.
Walked in and got ignored. Worker was on lunch break and didn't acknowledge me. I guess someone was in the back but didn't come out. Wasn't the first time I had to wait for someone to come from the back. This was my last time coming here.
Atmosphere: 1
Food: 1
Service: 1
The app showed a BOGO offer for a FL Sandwich. But the outlet tells me there is nothing like that in the order placed.
I went to make a large purchase of gift cards at this location and the associates aren’t permitted to do this, only the manager. As the manager wasn’t working that day, I was told to come back tomorrow. This just seems like a not so good business practice.
Located in the Leesburg Pike Plaza, this Subway, as other locations, offers various customizable subs: Black Forest Ham, Chicken & Bacon Ranch Melt, Cold Cut Combo, Italian B.M.T., Meatball Marinara, Oven Roasted Chicken, Roast Beef, Rotisserie-Style Chicken, Spicy Italian, Steak & Cheese, Subway Club, Sweet Onion Chicken Teriyaki, Classic Tuna, Turkey Breast, Ultimate Meatball Marinara, Ultimate Spicy Italian, and Veggie Delite. They also have salads, breakfast items, and seasonal subs.We came here for an early dinner, and I had the 6-inch Italian Herbs & Cheese with American cheese, toasted; I went for the turkey breast with cucumbers, extra green peppers, extra red onions, extra pickles, extra olives, and jalapenos, with mayo, salt, pepper, and oregano.The bread could have been more fresh, as it was a bit too dried out.Staff were kind, and there were a handful of seating inside.Plenty of parking in the shared plaza lot.+dried out bread+friendly staff+located in the Leesburg Pike Plaza+plenty of parking
They won’t pick the calls.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Staled bread I have been to others good this one not so
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Dasani Water
Today is July 5th and I went there are 10:30 am. The two ladies, specially the skinner one is extremely rude and arrogant and the other one does not understand English (which I have no issues with). I would not recommend spending your hard earned money in a place like that! Avoid it!!!
Food: 1
Service: 1
Dissatisfied people who take the time to write a bad review. 1 should not discriminate for not speaking English we are in a free country please let's be humanitarian. 2 the bread is the best that can be found in any store nearby the fresh vegetables and above all it is a clean place and good service ???
Atmosphere: 5
Food: 5
Service: 5
One of the best vibed subway. There is a lot of space to dine in.Food : 5 ⭐Service : 5 ⭐Transparency : 5 ⭐It is also good for family.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Yeah bread is stale. Don’t
Atmosphere: 3
Food: 1
Service: 2
Recommended dishes: Sandwich