I placed an order through their app, which included several items—among them, two Mediterranean Veggie Sandwiches for my vegetarian friends. The estimated pickup time was 15 minutes. I arrived punctually, only to be told the order wasn’t ready and that I’d need to wait another 30 minutes. After a total wait of 45 minutes, I finally received the order.
Upon returning to the hotel—a 15 to 20-minute drive—I discovered that the veggie sandwiches were missing. I informed the front desk, but there was no apology offered. After another 30-minute wait, I was handed the sandwiches in two separate packets without even a bag. Though the portions seemed small, I accepted them and returned to the hotel—only to find they had given me turkey sandwiches instead. By then, I no longer had the energy to return, and my guests had to go hungry.
This was, without a doubt, the worst experience I’ve ever had at any restaurant.
Atmosphere: 1
Food: 1
Service: 1
Brad McDonald
Took 50 minutes for three sandwiches
Service: 1
Ethan Oleksa
Gave me the completely wrong order
Atmosphere: 1
Food: 1
Service: 1
Jason Smith
Excelent food
Pawpaw Trucker
Great service and food
Dennis Moynihan
Food is pretty good, but the place is dirty like every other Panera. I guess they borrow a vacuum cleaner once a week to get some of the sandwich pieces out of the dingy carpet? Seriously, didn't see anyone busing or cleaning. And the exterior of the men's toilet bowl clearly not cleaned overnight (or even recently).
Every Panera I visit is the same, so clearly about corporate priorities or poor store management.
Atmosphere: 1
Food: 4
Service: 3
MrDkragenbrink
Very busy lots of college kids just doing homework was a hard time getting a table
Atmosphere: 2
Food: 5
Service: 1
big oof
Left a long hair on my plate and didn’t seem to care when i mentioned it to them. Lack of care for urgenency
I ordered a turkey sandwich and got no turkey. How is that possible???
Kandice Perdue
Absolutely the worst Panera in VA. Anna could not be more rude and as she was being rude she then said “you’re welcome” as she handed me my order. Clearly she is not wanting to be at work today and is lacking people skills. Never coming back to this location. Hopefully Anna can find a job that doesn’t require her to talk to people.
Gemma Ardenelli
All the tables are filthy and covered in food at all times. Employees are incredibly rude to customers and the manager (I’m assuming she’s a manager, always bossing people around) is incredibly unprofessional.
Atmosphere: 1
Food: 3
Service: 1
Denise Hall
After a 12 night shift we waited in the parking lot for 20 minutes to walk in the door a minute to a minute and half before 7am for opening and the man said we're not open yet and didn't want to wait on us so we left and won't go there again . Went to the Christiansburg Panera Bread and was welcomed with very nice and polite lady who happily waited on us and will definitely go back.
Sandwich was very good and ready very quickly
Atmosphere: 4
Food: 5
Service: 4
Food so good, staff really do good work!
Atmosphere: 5
Food: 5
Service: 5
I placed an order through their app, which included several items—among them, two Mediterranean Veggie Sandwiches for my vegetarian friends. The estimated pickup time was 15 minutes. I arrived punctually, only to be told the order wasn’t ready and that I’d need to wait another 30 minutes. After a total wait of 45 minutes, I finally received the order.
Upon returning to the hotel—a 15 to 20-minute drive—I discovered that the veggie sandwiches were missing. I informed the front desk, but there was no apology offered. After another 30-minute wait, I was handed the sandwiches in two separate packets without even a bag. Though the portions seemed small, I accepted them and returned to the hotel—only to find they had given me turkey sandwiches instead. By then, I no longer had the energy to return, and my guests had to go hungry.
This was, without a doubt, the worst experience I’ve ever had at any restaurant.
Atmosphere: 1
Food: 1
Service: 1
Took 50 minutes for three sandwiches
Service: 1
Gave me the completely wrong order
Atmosphere: 1
Food: 1
Service: 1
Excelent food
Great service and food
Food is pretty good, but the place is dirty like every other Panera. I guess they borrow a vacuum cleaner once a week to get some of the sandwich pieces out of the dingy carpet? Seriously, didn't see anyone busing or cleaning. And the exterior of the men's toilet bowl clearly not cleaned overnight (or even recently).
Every Panera I visit is the same, so clearly about corporate priorities or poor store management.
Atmosphere: 1
Food: 4
Service: 3
Very busy lots of college kids just doing homework was a hard time getting a table
Atmosphere: 2
Food: 5
Service: 1
Left a long hair on my plate and didn’t seem to care when i mentioned it to them. Lack of care for urgenency
Atmosphere: 2
Food: 4
Service: 1
Restaurantji Recommends
Horrible service and altitude!
Atmosphere: 3
Food: 3
Service: 1
I ordered a turkey sandwich and got no turkey. How is that possible???
Absolutely the worst Panera in VA. Anna could not be more rude and as she was being rude she then said “you’re welcome” as she handed me my order. Clearly she is not wanting to be at work today and is lacking people skills. Never coming back to this location. Hopefully Anna can find a job that doesn’t require her to talk to people.
All the tables are filthy and covered in food at all times. Employees are incredibly rude to customers and the manager (I’m assuming she’s a manager, always bossing people around) is incredibly unprofessional.
Atmosphere: 1
Food: 3
Service: 1
After a 12 night shift we waited in the parking lot for 20 minutes to walk in the door a minute to a minute and half before 7am for opening and the man said we're not open yet and didn't want to wait on us so we left and won't go there again . Went to the Christiansburg Panera Bread and was welcomed with very nice and polite lady who happily waited on us and will definitely go back.
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