Auntie Anne's

A rip-off.

20 minutes in line, half the pretzels were old that they gave us, Not even warm or oily.. I spent $26 on products and they wouldn't even allow me to get my reward points. It's such a rip-off, they charge an arm and a leg. They no longer offer the buy three, Get one free. The quality of their products have gotten worse, The caliber of their employees have gotten worse.

I can't wait for a new pretzel competitor to come into Richmond area

Atmosphere: 1

Food: 2

Service: 1

Worked here for a few days, terrible management and it took them three days to get me on their register system. I was also not properly trained (they used Wisetail, which is how I was trained in my previous job) and told to watch the videos in the back, and I was unable to hear any of it.

Furthermore, when I told them I was not interested in continuing as an official employee, they asked if they could pay me for my training in cash, which didn't sit right with me. We were also told to lie about prices when upselling. I was told told to tell the customer there's a 20¢ difference between a medium and large drink, but it was really 30¢. Also, for the pretzel nuggets, it defaults to the full size (which costs more). If you want the small size, you have to press them to get one, they don't have them pre-made.

Overall, great food, but the management was terrible and I didn't feel like I was being properly instructed to be an employee. They had me closing on my second day, after only showing me how to close on the first. The manager was nice, but she was disorganized

Atmosphere: 1

Food: 4

Service: 1

The pretzels are good but the service is awful they never understand what I'm saying and I have to repeat myself multiple times. The prices advertised are not what they ring up as, I ordered a bucket of the regular pretzel bites which were advertised as $25.99 but rang up for $27.99 and when I poited it out the worker tried to tell me it was taxes when it obviously wasn't and she would not honor the price as advertised, they even went to a little back room seeming to ask im assuming a manager what to do and cane back with no answer. I know it's just $2 which is not my issue it's that the prices are wrong and that they will not honor the price that's on the menu.

Atmosphere: 1

Food: 4

Service: 1

The best, a delight and excellent service, good friendly girls

Atmosphere: 5

Food: 5

Service: 5

We had an afternoon snack for one of the doctors office for 40 people and they loved it so much. The order was fresh and delicious. We will be doing it again next month. Maria and team were so great to work with. Communication was fantastic from ordering to the completion! I wish I took photos of how great everything looked but will do next time! Thanks for the successful and delicious event!!

Atmosphere: 5

Food: 5

Service: 5

It was like my first time eating a soft and very delicious salted pretzel ???

Atmosphere: 5

Food: 5

Service: 5

I love that now there are big glasses of minidogs, the staff is very friendly

Atmosphere: 5

Food: 5

Service: 5

Love the store management very precessional and welcoming. Did have a bit of a 5 minute wait for a pretzel but was done in a friendly timely manner. Would definitely be coming back!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Light Cream Cheese Dip, Sweet Glaze Dip, Cinnamon Sugar Pretzel

They would not honor the free pretzel day deal for at least 5 customers in a row even though they notified us 7-10 times or more about the free pretzel on National Pretzel Day, No manager on site on the busiest day of the year. NO BACKUP plan in case of a glitch in the system since the app was messed up. You could see we all had a free pretzel on our app. Worst customer service and management ever.

Atmosphere: 1

Food: 1

Service: 1

Customer service was horrible. These workers do not know how to think and handle issues.

Atmosphere: 1

Food: 2

Service: 1

Recommended dishes: Cinnamon Sugar Pretzel

Tried the pretzel ? and it was hot and fresh.I had ask for an almond pretzel and cashier let me know it was a 5 min wait on it and since I had order as well 2 salted pretzel and 2 cinnamon sugar pretzel she said I’ll just make everything fresh if you don’t mind.Great

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Mini Pretzel Dogs Bucket, Cinnamon Sugar Pretzel Nuggets

I tried to patronize this business on 8/22/23. I waited in line with one person ahead of me making a purchase. As I was waiting, one of the staff persons started throwing everything away. I waited maybe 30 seconds before it was my turn. As I approached the register the staff person threw their last two pretzels away as the cashier told me they were closed. The entire interaction was completely unacceptable and just plain mean. This location has the worst customer service ever! The only reason I gave them one star was because you have to actually give a star to write a review.

I tried to patronize this business on 8/22/23. I waited in line with one person ahead of me making a purchase. As I was waiting, one of the staff persons started throwing everything away. I waited maybe 30 seconds before it was my turn. As I approached the register the staff person threw their last two pretzels away as the cashier told me they were closed. The entire interaction was completely unacceptable and just plain mean. This location has the worst customer service ever! The only reason I gave them one star was because you have to actually give a star to write a review.

I have patronized this location dozens of times over the past several years but I am finally fed up with the poor customer service, awful management, and dishonest practices. The staff has never asked me what size I would like to order and takes it upon themselves to order the largest size on the menu. Whenever I use a coupon they take the item I am ordering and put it into a small cup and try to be sneaky about it by doing it either below the counter or behind a piece of equipment. I've addressed their behavior with the staff and they become argumentative and confrontational. I've also reported the issues to management several times and they fail to respond. Auntie Anne's are a franchise so I recommend visiting another location.

I was standing in line and when it was me turn the girl working there turned out the lights and said they were closing for a 15 minute break because she was tired. I told her to sell me a bucket of pretzels because I was standing in line at the time and I was getting ready to leave the mall after that. She just kept saying she was taking a 15 minute break and refused to take my order. I have never in my life seen a business shut down on their customers like this. It was so disrespectful. If you are that tired maybe you shouldn’t be working especially with the public.