Penn Station East Coast Subs

This was just ok. I know it depends on who is on the grill as to how your food will be. Well my fries were semi warm. I ate inside so the fries weren't hot when they brought them to me. The steak has so little meat on the bread oh my goodness. The drink Dr pepper was the only thing that was appealing to me today.

Atmosphere: 5

Food: 3

Service: 5

This was my first time coming here and it’s definitely giving everything and Italian sandwich should give. I didn’t think there was a sandwich shop running neck and neck with jimmy Jhon’s. I can’t say who’s. Better because they are both delicious for different reasons. I can cant wait to back and try the Philly cheesesteak. If you’re wondering about it I’d say try it it’s on point.

Atmosphere: 3

Food: 5

Service: 3

Excellent subs ! The food is great ! Needs some better managment in the store.

Atmosphere: 2

Food: 5

Service: 3

Horrible! Food quality very poor and didn’t even have fries smh never again

Atmosphere: 1

Food: 1

Service: 2

The place could use a face lift. But there's a young man who works here that is a great manager, not sure of his name but he wears black nail polish. Really good dude always good service and food quality when he's there

Atmosphere: 3

Food: 5

Service: 5

The Italian sub and hand cut fries are great

Atmosphere: 3

Food: 4

Service: 4

Recommended dishes: Hand-Cut French Fries, Sub

How was the third customer in this store first opened. I visit the store last night and ordered the chicken cordon bleu. What I got was chicken, mushrooms, onions. Everything that wasn't a chicken caught on Blue. When I called the store and asked to speak to the manager, a young lady answered the phone and I asked her. Are you the manager? She said yes and I said can I get your name she said no and I said excuse me what did you say she says n o no and hung the phone up for me. So if this is the type of customer service at Penn station on Midlothian it's going to continue to give us customers. I will band myself and not spend any money more and not recommend that store to anybody else. It's the worst customer service I've received. I was the second customer when that store first open for the first time

Atmosphere: 1

Food: 1

Service: 1

Manager was extremely rude about a grub hub order that was missing a sandwich. Both the driver and manager blamed each other. Most managers tend to be better with customer service. The sandwiches we got were lesser quality than we have had in the past.

Food: 3

Service: 1

Worst sub I've ever had. A big sloppy mess smh.

Atmosphere: 1

Food: 1

Service: 1

Great food always! A bit pricey.

Food: 5

Recommended dishes: Cheesesteak

Everything was great employees were polite great tasting sub was served quickly. Washroom on the other hand was disgusting, hand soap dispenser was full of water mixed soap, toilet paper was laying around so was paper towels which were actually one of the worst kind.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheesesteak Wrap

Just ate at location on Midlothian Turnpike. Ordered my usual the classic Italian. I have always bragged about the Italian sub here today I found it disappointing.
First I walked in to find one girl behind counter playing with her long hair thank God she puf gloves on before handling the food. It was dirty behind counter food slicing area has good debris left there from last cutting. Not cleaned up.
There was no one in there when I walked in.
The other girl cooking as well had hair past her shoulders no hair net hair swinging back and forth with every movent.
Sorry I checked my sand wich and first real well just to make sure there was not any hair in n them.
Watching people prepare food with no sense of handling of food, kills an appetite fast.
Needless to say I will not visit this location again.
Pot belly sandwiches makes a great Italian too. Also the fries I received were like it was the leftover pieces in the tray.
How disappointing!!! Especially after paying nearly 15.00 to eat a small sub, fries and drink.
Please train your people how to handle the food especially in front of customers, and also how about hello how can I help you when people arrive.
The girls did not seem to happy about working there

Food tastes good, sandwiches are really small though.

Atmosphere: 3

Food: 3

Service: 3

Recommended dishes: Cheesesteak, Fresh-Cut Fries, Sub

I love their subs and fries.

Atmosphere: 5

Food: 5

Service: 5

Just ate at location on Midlothian Turnpike. Ordered my usual the classic Italian. I have always bragged about the Italian sub here today I found it disappointing.First I walked in to find one girl behind counter playing with her long hair thank God she puf gloves on before handling the food. It was dirty behind counter food slicing area has good debris left there from last cutting. Not cleaned up.There was no one in there when I walked in.The other girl cooking as well had hair past her shoulders no hair net hair swinging back and forth with every movent.Sorry I checked my sand wich and first real well just to make sure there was not any hair in n them.Watching people prepare food with no sense of handling of food, kills an appetite fast.Needless to say I will not visit this location again.Pot belly sandwiches makes a great Italian too. Also the fries I received were like it was the leftover pieces in the tray.How disappointing!!! Especially after paying nearly 15.00 to eat a small sub, fries and drink.Please train your people how to handle the food especially in front of customers, and also how about hello how can I help you when people arrive.The girls did not seem to happy about working there