Had a bad experience with food quality, CeCe the manager and a staff member. Looks like the manager has several poor reviews on here which is a shame. Purchased a frosted donut through the app and picked it up at the drive through. Only given the donut in the bag. I get home and take two bites to find the donut stiff and stale. Called the store to register my complaint and ask for help - was passed to CeCe the manager who said to come back to the store for a refund, so I return. She has a stern look as I approach and tell her who I am and show her the donut. CeCe asks for the receipt which I have on my Dunkin app and she rudely asks me to place my phone on the counter; which I declined to do. She proceeded to say that she wouldn't be giving me a refund because I was rude to her. I debate that regardless of her impression of me, I was not satisfied with my order and wanted a refund. CeCe proceded to walk out the store saying "it's too late, I was going to give you a refund but now I'm not". Huh? I remained at the counter and had dialogue with an employee who said he could not issue a refund without a paper receipt - which I hand't received at the drive through - and this was the person who filled my order. Interesting that CeCe can decide who she wants to refund based on her mood. Nothing a call to AMEX won't fix mind you the charge was $2.11. So much for neighborhood convenience, I'll drive further out for a fresh donut and better customer service.
Atmosphere: 1
Food: 1
Service: 1
Specialized 2010
11/16/24 morning
Got a large coffee with cream and sugar and a sausage, egg, and cheese croissant. Coffee was PERFECT. The sandwich was done right and fast - hard to mess it up and they did not. Staff was nice and welcoming - everything counts and they all earned it.
Food: 5
Service: 5
Momo H.
Multiple times the only thing I’ll order for delivery is a drink and yet no straw lol its not a big deal but its annoying it happens frequently
Food: 4
Service: 3
Xavier Olavarria
Almost always there are only a few donuts available. To bad it's really close to home.
Atmosphere: 3
Food: 3
Service: 4
Kathleen Dugan
Grear coffee … as usual!
Parking: Easy to park and get your food right away!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg and Cheese, Hash Browns, Croissant, Bacon Egg and Cheese
Finley Hayes
Usually really like the staff here but employee (who I think is manager) was unreasonably rude for no reason and had a ridiculous attitude despite me apologizing for mishearing her. regardless, I was still polite and told her to have a good rest of her day, and she replied with “yeah”. Not a great example of good service
Hassan Ahmed
This morning, I visited the drive-thru at your location and encountered an issue with the manager’s behavior. After placing my initial order, I realized I had forgotten to add a coffee. When I asked the young man at the window to add it, the manager approached in a condescending manner, interrupting with a stern, “What can we do for you, sir?” I calmly explained that I wanted to add a coffee, to which she responded by rolling her eyes before completing the order. I found her behavior to be unprofessional and disrespectful.
Atmosphere: 1
Food: 1
Service: 1
Kumar Mehta
Exceptionally poor customer service. After waiting for over 15 minutes for simple breakfast sandwich and only one other person in line, cancelled my order.
Food: 3
Service: 1
Daniel
Staff turns around orders much quicker than other dunkin donuts and does a great job
Atmosphere: 5
Food: 5
Service: 5
Z Noory
Not out of ordinary donut but I didn’t expect anything out of ordinary customer service was great which made up
Poor customer service and they can NEVER get your order right. I ordered avocado toast with bacon, I got avocado BREAD with no bacon. Always a waste of time and money.
Atmosphere: 1
Food: 3
Service: 1
Melanie starr
Poor customer service and they can NEVER get your order right. I ordered avocado toast with bacon, I got avocado BREAD with no bacon. Always a waste of time and money.
Atmosphere: 1
Food: 3
Service: 1
Pankaj Singh
Dunkin is always a favorite. I was hoping the service would be a little faster. The ambience is good.
Atmosphere: 4
Food: 5
Service: 4
Alexis
Drinks are made perfectly and donuts are fresh!
If you’re new to area, it can be a bit confusing to find the drive thru.
Had a bad experience with food quality, CeCe the manager and a staff member. Looks like the manager has several poor reviews on here which is a shame. Purchased a frosted donut through the app and picked it up at the drive through. Only given the donut in the bag. I get home and take two bites to find the donut stiff and stale. Called the store to register my complaint and ask for help - was passed to CeCe the manager who said to come back to the store for a refund, so I return. She has a stern look as I approach and tell her who I am and show her the donut. CeCe asks for the receipt which I have on my Dunkin app and she rudely asks me to place my phone on the counter; which I declined to do. She proceeded to say that she wouldn't be giving me a refund because I was rude to her. I debate that regardless of her impression of me, I was not satisfied with my order and wanted a refund. CeCe proceded to walk out the store saying "it's too late, I was going to give you a refund but now I'm not". Huh? I remained at the counter and had dialogue with an employee who said he could not issue a refund without a paper receipt - which I hand't received at the drive through - and this was the person who filled my order. Interesting that CeCe can decide who she wants to refund based on her mood. Nothing a call to AMEX won't fix mind you the charge was $2.11. So much for neighborhood convenience, I'll drive further out for a fresh donut and better customer service.
Atmosphere: 1
Food: 1
Service: 1
11/16/24 morning
Got a large coffee with cream and sugar and a sausage, egg, and cheese croissant. Coffee was PERFECT. The sandwich was done right and fast - hard to mess it up and they did not. Staff was nice and welcoming - everything counts and they all earned it.
Food: 5
Service: 5
Multiple times the only thing I’ll order for delivery is a drink and yet no straw lol its not a big deal but its annoying it happens frequently
Food: 4
Service: 3
Almost always there are only a few donuts available. To bad it's really close to home.
Atmosphere: 3
Food: 3
Service: 4
Grear coffee … as usual!
Parking: Easy to park and get your food right away!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg and Cheese, Hash Browns, Croissant, Bacon Egg and Cheese
Usually really like the staff here but employee (who I think is manager) was unreasonably rude for no reason and had a ridiculous attitude despite me apologizing for mishearing her. regardless, I was still polite and told her to have a good rest of her day, and she replied with “yeah”. Not a great example of good service
This morning, I visited the drive-thru at your location and encountered an issue with the manager’s behavior. After placing my initial order, I realized I had forgotten to add a coffee. When I asked the young man at the window to add it, the manager approached in a condescending manner, interrupting with a stern, “What can we do for you, sir?” I calmly explained that I wanted to add a coffee, to which she responded by rolling her eyes before completing the order. I found her behavior to be unprofessional and disrespectful.
Atmosphere: 1
Food: 1
Service: 1
Exceptionally poor customer service.
After waiting for over 15 minutes for simple breakfast sandwich and only one other person in line, cancelled my order.
Food: 3
Service: 1
Staff turns around orders much quicker than other dunkin donuts and does a great job
Atmosphere: 5
Food: 5
Service: 5
Not out of ordinary donut but I didn’t expect anything out of ordinary customer service was great which made up
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Egg and Cheese
Restaurantji Recommends
Poor customer service and they can NEVER get your order right.
I ordered avocado toast with bacon, I got avocado BREAD with no bacon. Always a waste of time and money.
Atmosphere: 1
Food: 3
Service: 1
Poor customer service and they can NEVER get your order right.
I ordered avocado toast with bacon, I got avocado BREAD with no bacon. Always a waste of time and money.
Atmosphere: 1
Food: 3
Service: 1
Dunkin is always a favorite. I was hoping the service would be a little faster. The ambience is good.
Atmosphere: 4
Food: 5
Service: 4
Drinks are made perfectly and donuts are fresh!
If you’re new to area, it can be a bit confusing to find the drive thru.
Never disappoints
Atmosphere: 5
Food: 5
Service: 5
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