Safeway is one of my favorite grocery stores but not this location. Very poor management, customer service not good and there not enough staff to help put.
Emma D.
Definitely my least favorite grocery store! Their produce is not the best and they're always lacking fresh herbs. Went today for mint and they have none! Not to mention the extremely slow checkout lines. I don't go here unless it's a last resort
Mike R.
First off it's Safeway. Don't expect bargain prices, in fact expect to pay more. With that being said grocery store profit margins are low, and quite often I go here for just a few items. Otherwise it's far more intelligent to pick a cheaper store. To this locations credit, it's American compared to the "Soviet " ones that permeate the region. It's been remodeled and is kept clean. Where this one is is a great spot for them, being right off of 123 and the Burke Center Parkway. Finding a spot is usually simple enough. This store does a fine job of having both baskets and shopping carts at the front doors. They also have a decent bakery, and employees are polite and helpful. I also have to say compared to other ones, the checkout lines aren't so bad. If you've got to go to a Safeway, this is among one of the areas better ones. Rarely are they out of an item, and wide aisles and overall space are above their norm.
Daniel A.
Very clean Safeway and the best one in the area. Fresh produce and meat. Great service
Brian H.
This is the most amateurish organization I have ever shopped at. If you can mute the vulgar language of the checkout people while standing in line, you just might be able to mute your taste buds while eating something from their bakery or deli. While I enjoy the occasional coworker bashing, I don't need it from my checkout counter guy. I can do without the f-bombs and HR threats while trying to get my family's food. Occasionally, I'm blessed by not having to walk to a break area to find a person to assist in the self check-out aisle (age verification for a bottle of wine). The straw that broke the camel's back today was the rock hard, stale as a Dad joke, nearly decomposing cup cakes I bought for dessert. I can usually forgive poos service or a crap product, but not both. I will actively boycott, and discourage other patrons of, this garbage heap of a "food" source. Dear Safeway, feel free to contact me.
Preston Burns
I been to this place a couple of times. I love it so much! They always makes me feel special when I go! This one girl is super nice also! Best coffee! My favorite spot regardless of the other reviews!
Gretchen F.
I come to this Safeway a lot because of its convenient location, and it definitely falls under the category of A-OK, in my opinion. It's always relatively well-stocked, they have a wide variety of products, and a robust ready-made foods area. This Safeway has an in-store Starbucks, which is nice although it can sometimes be hard to track down the barista during slow times. There are a bunch of self-checkout counters, which are super useful when I'm just running in for a couple of things, although I find sometimes that certain items can be difficult to find with the way the store is laid out (I could not FOR THE LIFE OF ME figure out where they kept the trash bags the other day when I was there!). I also agree with other reviewers that their floral shop is very expensive (extending to the cost of getting balloons inflated here. Priceyyyyy!) All in all, it's not like I'm going to stop shopping here, the location and ease of doing so is far too convenient, and in general, my experiences are always A-OK, so keep on keeping on, Safeway!
Brad S.
Self checkouts always seem to be broken or credit cards only. Prices are much higher then other grocery stores.
Sertan Y
me and my litle son we went a coffee a litle breakfast and there is worker male l want to have fork and knife he hit the ground and l didnt understand what happened bed service
Monica S.
This location is on Burke Center Parkway near Chipotle, Panisa, Cold Stone, Potomac Running, etc. There is a Starbucks in the safeway, if you are in need of some caffeine during your trip here...but there is an actual Starbucks store in the shopping center. They have a wide variety of goods here from grocery to toiletries to flowers to cards. The customer service was suprisingly great!!! My mom and I are forever grateful to Norma and Sung at the floral department. I came here to get my brother's corsage for his prom date. We called another Safeway location (near Old Keene Mill) who said that they were too busy to take an order. We called this location and they notified us that they have 2 styles and that we could come in to take a look. When we went in, after my work (Monday)...around 6pm, no one was in the floral section. We went to customer service to get someone to help us. Norma, the manager, came and looked for the corsages or a picture of the corsages. After 12 minutes of looking, Norma said she will ask the employee in charge of the corsages the next morning and send us a picture of them via text. That was super nice of her. My mom and I came in on Friday to get the corsage, and they had made 2 for us to choose from. We requested a gold ribbon--which they went out and bought at another store. We were so impressed and loved how the corsage looked. Big thank you to Norma and Sung at the floral department, who were helpful to us every step of the way. Will continue to do business here for homecomings and proms in the future! Definitely recommend.
While I have shopped here a few times, this review pertains to my most recent visit, when I did not even go into the store. It was about three in the morning, thirty-three degrees out, and I was out of gas. I had just been able to get to the parking lot, and I realized the gas station was closed, and I did not have a card available (only cash). I walked to the CVS to purchase one of those little Visa gift cards to use at the pump, but they were closed. A Safeway employee had just stepped out for a break, though, so I went over to ask if he could help me. I did not catch his name, but he called another employee--Donald--who came out to the rescue. I know I probably looked kind of sketchy, offering cash for them to use their card to pay for an equal amount of gas, but they helped me anyway, and I sincerely appreciate it. That's some fantastic customer service, right there. Usually, that customer service face doesn't happen unless they're actually in the store, but these gentlemen went out of their way to help me, and I can't tell them enough that I appreciate them for their kindness. Any business that employs associates like Donald and the other gentleman (a slender, Asian man) will get my business. Simple as that.
Alyssa G.
I keep checking this place out from time to time hoping my opinion will improve but I so often have poor results from their butcher department and can easily find better sales on every product that I go to find. The produce, the dairy, the shelf food is always more expensive than I can find at other supermarkets.
Nanou A.
Terrible service. Employees do not care and don't even seem like they want to be there. One if my items were wrong prices at the register, I told the self service cashier and she said "ohh it's organic so it is more expensive" I was like I didn't ask you to describe the item I'm telling you the item is priced wrong at the register. Anyways I paid and went back took a pic for her and then she changed it. Any other Safeway or grocery store the cashier will check immediately. This is just one incident I am mentioning, I decided to take my business else where in the near future.
Audrey O.
This is the closest grocery store to my house. It is a good location to do weekly shopping, though there are other close locations that are nicer inside and carry more items. They have undergone several major renovations over the years which have significantly improved the store. My favorite things: Bakery has the most amazing bagels for $5 a dozen $5 specials throughout the store every Friday Super friendly service in the deli and bakery Big selection of organic produce I may have an addiction to their cake icing... but I won't admit it!!! My least favorite things: The floral shop is too expensive Too many checkouts are closed during peak times Self checkouts hang up too often Low energy checkout clerks It is a bit dark inside with the dim lights and dark paint They don't carry a lot of my favorite brands because it is a smaller store They allow employees to smoke by the entrance doors which is gross There is nobody to help load groceries for those who need that service I give this a three stars, only because one mile away is another location that is much larger and carries my preferred brands. Compared to other grocery stores in the neighborhood, this one is A-OK!!!
Esther L.
!POOR CUSTOMER SERVICE! I had called the store THREE times only to be given an attitude and no answers. IRMA who had picked up my calls, simply said she was too busy and didn't listen to my story on why I was frustrated. All I needed were some answers on some of the products the store carried. But, Irma picked up my call and redirected me 3 times in all 3 different phone calls. NOT even listening to my side of the story on how each section didn't know what to do, she simply ignores me. If this is how she talks to customers on the phone, I don't even want to THINK about going there. I hope management does something about this.
Safeway is one of my favorite grocery stores but not this location. Very poor management, customer service not good and there not enough staff to help put.
Definitely my least favorite grocery store! Their produce is not the best and they're always lacking fresh herbs. Went today for mint and they have none! Not to mention the extremely slow checkout lines. I don't go here unless it's a last resort
First off it's Safeway. Don't expect bargain prices, in fact expect to pay more. With that being said grocery store profit margins are low, and quite often I go here for just a few items. Otherwise it's far more intelligent to pick a cheaper store. To this locations credit, it's American compared to the "Soviet " ones that permeate the region. It's been remodeled and is kept clean. Where this one is is a great spot for them, being right off of 123 and the Burke Center Parkway. Finding a spot is usually simple enough. This store does a fine job of having both baskets and shopping carts at the front doors. They also have a decent bakery, and employees are polite and helpful. I also have to say compared to other ones, the checkout lines aren't so bad. If you've got to go to a Safeway, this is among one of the areas better ones. Rarely are they out of an item, and wide aisles and overall space are above their norm.
Very clean Safeway and the best one in the area. Fresh produce and meat. Great service
This is the most amateurish organization I have ever shopped at. If you can mute the vulgar language of the checkout people while standing in line, you just might be able to mute your taste buds while eating something from their bakery or deli. While I enjoy the occasional coworker bashing, I don't need it from my checkout counter guy. I can do without the f-bombs and HR threats while trying to get my family's food. Occasionally, I'm blessed by not having to walk to a break area to find a person to assist in the self check-out aisle (age verification for a bottle of wine). The straw that broke the camel's back today was the rock hard, stale as a Dad joke, nearly decomposing cup cakes I bought for dessert. I can usually forgive poos service or a crap product, but not both. I will actively boycott, and discourage other patrons of, this garbage heap of a "food" source. Dear Safeway, feel free to contact me.
I been to this place a couple of times. I love it so much! They always makes me feel special when I go! This one girl is super nice also! Best coffee! My favorite spot regardless of the other reviews!
I come to this Safeway a lot because of its convenient location, and it definitely falls under the category of A-OK, in my opinion. It's always relatively well-stocked, they have a wide variety of products, and a robust ready-made foods area. This Safeway has an in-store Starbucks, which is nice although it can sometimes be hard to track down the barista during slow times. There are a bunch of self-checkout counters, which are super useful when I'm just running in for a couple of things, although I find sometimes that certain items can be difficult to find with the way the store is laid out (I could not FOR THE LIFE OF ME figure out where they kept the trash bags the other day when I was there!). I also agree with other reviewers that their floral shop is very expensive (extending to the cost of getting balloons inflated here. Priceyyyyy!) All in all, it's not like I'm going to stop shopping here, the location and ease of doing so is far too convenient, and in general, my experiences are always A-OK, so keep on keeping on, Safeway!
Self checkouts always seem to be broken or credit cards only. Prices are much higher then other grocery stores.
me and my litle son we went a coffee a litle breakfast and there is worker male l want to have fork and knife he hit the ground and l didnt understand what happened bed service
This location is on Burke Center Parkway near Chipotle, Panisa, Cold Stone, Potomac Running, etc. There is a Starbucks in the safeway, if you are in need of some caffeine during your trip here...but there is an actual Starbucks store in the shopping center. They have a wide variety of goods here from grocery to toiletries to flowers to cards. The customer service was suprisingly great!!! My mom and I are forever grateful to Norma and Sung at the floral department. I came here to get my brother's corsage for his prom date. We called another Safeway location (near Old Keene Mill) who said that they were too busy to take an order. We called this location and they notified us that they have 2 styles and that we could come in to take a look. When we went in, after my work (Monday)...around 6pm, no one was in the floral section. We went to customer service to get someone to help us. Norma, the manager, came and looked for the corsages or a picture of the corsages. After 12 minutes of looking, Norma said she will ask the employee in charge of the corsages the next morning and send us a picture of them via text. That was super nice of her. My mom and I came in on Friday to get the corsage, and they had made 2 for us to choose from. We requested a gold ribbon--which they went out and bought at another store. We were so impressed and loved how the corsage looked. Big thank you to Norma and Sung at the floral department, who were helpful to us every step of the way. Will continue to do business here for homecomings and proms in the future! Definitely recommend.
Restaurantji Recommends
While I have shopped here a few times, this review pertains to my most recent visit, when I did not even go into the store. It was about three in the morning, thirty-three degrees out, and I was out of gas. I had just been able to get to the parking lot, and I realized the gas station was closed, and I did not have a card available (only cash). I walked to the CVS to purchase one of those little Visa gift cards to use at the pump, but they were closed. A Safeway employee had just stepped out for a break, though, so I went over to ask if he could help me. I did not catch his name, but he called another employee--Donald--who came out to the rescue. I know I probably looked kind of sketchy, offering cash for them to use their card to pay for an equal amount of gas, but they helped me anyway, and I sincerely appreciate it. That's some fantastic customer service, right there. Usually, that customer service face doesn't happen unless they're actually in the store, but these gentlemen went out of their way to help me, and I can't tell them enough that I appreciate them for their kindness. Any business that employs associates like Donald and the other gentleman (a slender, Asian man) will get my business. Simple as that.
I keep checking this place out from time to time hoping my opinion will improve but I so often have poor results from their butcher department and can easily find better sales on every product that I go to find. The produce, the dairy, the shelf food is always more expensive than I can find at other supermarkets.
Terrible service. Employees do not care and don't even seem like they want to be there. One if my items were wrong prices at the register, I told the self service cashier and she said "ohh it's organic so it is more expensive" I was like I didn't ask you to describe the item I'm telling you the item is priced wrong at the register. Anyways I paid and went back took a pic for her and then she changed it. Any other Safeway or grocery store the cashier will check immediately. This is just one incident I am mentioning, I decided to take my business else where in the near future.
This is the closest grocery store to my house. It is a good location to do weekly shopping, though there are other close locations that are nicer inside and carry more items. They have undergone several major renovations over the years which have significantly improved the store. My favorite things: Bakery has the most amazing bagels for $5 a dozen $5 specials throughout the store every Friday Super friendly service in the deli and bakery Big selection of organic produce I may have an addiction to their cake icing... but I won't admit it!!! My least favorite things: The floral shop is too expensive Too many checkouts are closed during peak times Self checkouts hang up too often Low energy checkout clerks It is a bit dark inside with the dim lights and dark paint They don't carry a lot of my favorite brands because it is a smaller store They allow employees to smoke by the entrance doors which is gross There is nobody to help load groceries for those who need that service I give this a three stars, only because one mile away is another location that is much larger and carries my preferred brands. Compared to other grocery stores in the neighborhood, this one is A-OK!!!
!POOR CUSTOMER SERVICE! I had called the store THREE times only to be given an attitude and no answers. IRMA who had picked up my calls, simply said she was too busy and didn't listen to my story on why I was frustrated. All I needed were some answers on some of the products the store carried. But, Irma picked up my call and redirected me 3 times in all 3 different phone calls. NOT even listening to my side of the story on how each section didn't know what to do, she simply ignores me. If this is how she talks to customers on the phone, I don't even want to THINK about going there. I hope management does something about this.