Crumbl - Chantilly
14337 Newbrook Dr Suite #503, Chantilly
(571) 353-3365
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14337 Newbrook Dr Suite #503, Chantilly
(571) 353-3365
Come here all the time with my friends and family, very clean establishment, lama was very find and asked me how my day was, food comes out very quick. Ingredients taste fresh. overall 10/10 experience.
very nice
Love it
Best cookies
I have visited this location several times and generally have a positive experience. However, on the evening of November 14th, I ended up not even eating my cookies and threw the entire box in the trash.
First and foremost, the entrance/waiting area was unclean. Then, I watched as the young lady boxing up orders touched so many different things in the kitchen/work area without changing her gloves. When she attempted to hand me my order, I noticed stuff on the box and politely asked for a new box. She assured me, in a condescending tone, that what I was seeing was “just icing”. And then sashayed to the rear of the building with an attitude to grab a new box. She conveniently told the male employee while walking back towards the front that I was complaining about a box that just had icing on it — as if I couldn’t hear her. She’s lucky that I didn’t (1) request for her to change her gloves and give me a fresh batch of cookies, or (2) request a full refund.
If you don’t like your job, please find a new one. Paying customers have the right to raise concerns. But it’s when you are behaving like we are inconveniencing you, when we’re the ones who have to eat the food that you’ve mishandled, is what brings about the negative reviews and stops patrons from returning again. I certainly won’t be.
The bakers are so nice and friendly
good cookies!
This is the BEST dessert place ever.
I’ve been here twice in the past week, and both times the customer service was absolutely exceptional. On my first visit, a staff member (I wish I could remember his name!) was incredibly helpful. I had no idea it was a Martha Stewart collaboration, and he patiently walked us through all our options for the order we selected.
When I went in last night, the manager was there, and she was phenomenal! She had such an incredible vibe and exuded so much positive energy that I knew I had to leave a review. As for the cookies themselves—they were delicious! I typically prefer a thinner cookie, and these were absolutely perfect!
Amazing shop, the cookies are the best. Highly recommend!!
Restaurantji Recommends
Loved the store, very clean and organized
Just had the Reeces pieces browny - yummmy
I love crumble they did so good
great store and is very quick
Biscoff cookie pie was solid.
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