Starbucks
East Gate Marketplace, 25360 Eastern Marketplace Plaza, Chantilly
(571) 367-4948
Recent Reviews
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I ordered a brown sugar oatmilk shaken espresso, and I understand that the shaken espresso can’t have no ice, but this is way too much ice. There were literally five sips max.
Drive through service is terrible.
Coffee and employees here are superb 🌟 one of my favorite Starbucks locations
A standard Starbucks location. The service here is pretty good and even during the busy periods they keep the lines moving pretty well. The baristas are usually pretty cheerful and lively which gives the location a good vibe. Definitely would recommend stopping by if you're in the need for a caffeine fix here. If you're looking for something to try, look at the blueberry muffin and the caramel macchiato.
Service is way too slow and NO accountability for mobile ordering at all.
There is no need to mention the old crappy drive-through designed for wheel damages.
The drive thru is a joke. Customer service is terrible. Make people wait for 10 mins for making drinks. If understaffed, I get it, it’s a fast pace environment. But if you are providing service, you need to make sure you apologies for any inconvenience and not an attitude because you are in a bad mood. The other barista was kind and I could tell they were trying to work hard. Also, how are you out of majority of lunch sandwiches at 2pm? 4 out of 6 of the lunch food was out. Interesting. Just the worst Starbucks in my opinion.
Had a great experience this evening. Had an issue with this mornings order and the customer service team / barista was very responsive. Thank you Eve for making it right.
The team at this location is a 10/10. I’m always in early and the morning crew is amazing as well.
Sandra the lead barista always has a great smile on her face with ahelping attitude..and Katherine her assistant is a total joy. They MAKE you want to buy the coffee! Commendations to you guys!!
I placed an order through Uber Eats today. When I got my order, I noticed my venti cup was 80% full. I had to pay extra for this order, and it's not even complete. The bag was sealed, and the drink wasn't spilled, so it wasn't Uber Eats' fault. Very disappointed and will never come back to this store.
The good thing about Starbucks is their food/drinks are the same across stores. The staff and cleanliness at this store stands out though...
Atmosphere: 5
Service: 5
Restaurantji Recommends
BAD SERVICE.
Atmosphere: 1
Food: 1
Service: 1
Friendly and helpful staff
Atmosphere: 5
Food: 5
Service: 5
A typical well run Starbucks.
Atmosphere: 4
Food: 4
Service: 4
My treat to myself has always been Starbucks. I have been in customer service my whole life so I love when you get a genuine connection and I pretty much always do at all the Starbucks location where I live in Aldie Va and I am a drinkaholic and cup fanatic!!I did thought have one person that truly touched my heart during a very hard time for me. My father was sick for a long time and went on home hospice. He passed away and I was taken over by so much grief I could not leave my house. I finally made myself go out and get back to my daily Starbucks runs and my favorite person Ellie Rose happened to be the one taking my order. She noticed I was not my normal self and asked if I was ok and I broke down and told her my father passed. She seemed so sad and said she would take her break if I wanted so I could talk. I cannot express what this meant to me and still does. She made it easier to leave the house because of her kindness to a stranger. People don’t realize how a small gesture like what Ellie did can make a huge impact on a person but she truly is one of a kind.
Atmosphere: 5
Food: 5
Service: 5
My fav drink!
Atmosphere: 5
Food: 5
Service: 5
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