Chipotle Mexican Grill

Do not order takeout from this one.

Whenever it gets busy, they will ignore all takeout orders and make you wait 40+ minutes while they happily feed everyone in line who didn't order ahead. 😞

I ordered for 7:10, they said six minutes, and it's 7:47 as I write this.

Mass chaos and disorganization was going on at this shop.

I did get my tacos at 8 PM, which were yummy, but annoying to acquire.

Atmosphere: 1

Food: 5

Service: 1

I use the chipotlelane for a quick experience- why have I been waiting here for 15mins and there's still 2 cars in front of me? I can't even leave because of the layout of the drive through. This is absurd- send the person who is too early to the pickup parking spot. Don't make us all wait here while you make these peoples entire order. This is the last time I'll be using the chipotlelane to pick up an order.

Edit: it ended up being a total of 28mins in the chipotlelane and yes my order was just sitting on the shelf ready to go... does that mean my meal was sitting there for 33 mins (since I got there 5 mins after the promised time)... probably. Is that considered a health code violation? Idk 🤷‍♂️ but I definitely won't be back.

Atmosphere: 1

Food: 4

Service: 1

Terrible. I was very disappointed with how my food looked and tasted. Tables nasty, trash everywhere, and out of almost everything at dinner time?!

I never write reviews but this was the worst chipotle ever… the workers gave so much attitude and were talking behind our backs. Me and my friend were waiting for a while for our orders (which they ended up messing up) I don’t even think they knew what they were doing. Just save your money and go somewhere else.

My absolute favorite healthy go to. I use to eat it about 3 times a week. They are so busy they need to hire more staff to clean the dining area. Those kids work very hard in there and I appreciate them.

Atmosphere: 3

Food: 5

Service: 5

Placed an order online for a Veggie Bowl and a Chicken Quesadilla, they got the quesadilla right but completely messed up the Veggie bowl! I received a chicken bowl with cheese and sour cream, the person I ordered for has a dairy allergy so definitely couldn't eat that.
Very simple order messed up

Atmosphere: 1

Food: 1

Service: 1

I admire chipotle for consistency and its my go to food option. However this location was just awful. Every single seat was dirty with food all over. I would understand if it was busy but there were no-one in the store either. I then took my food and ate in the car. Dirtiest chipotle ever!

Atmosphere: 1

Food: 3

Service: 1

Walked in, got to the service line, and was served by a man who looked very displeased to be working. Apparently he took his frustration out on my meal, since he filled my bowl much less than halfway. I believe I got four pieces of steak, three pieces of fajita veggies, and overall tiny portions for my whole order. All this, and I was charged the standard 13 dollars for a quarter of the average portion. Thanks Chipotle!

Atmosphere: 1

Food: 1

Service: 1

Friendly staff really enjoyed their personalities! Got the bowl! So much food! So good! Red chimichrri was so good!

Atmosphere: 5

Food: 5

Service: 5

Usually have a good experience but this last time they gave my pick up order to someone else and I had to wait 20 minutes in line for it to be remade.

This is probably the worst Chipotle I've ever been to. The people working there always look mad, like you are disturbing them for coming into the store. They've also never gotten my order right.

Atmosphere: 1

Food: 1

Service: 1

I usually love this chipotle but this time I went and an older lady with glasses was serving me and she gave me half a scoop of rice and when I asked for some more she rolled her eyes. They were out of chicken and steak and their sour cream was super runny. The people in front of me and a group of people sitting down also complained about the portions she was serving. Finally, I get home and go to eat my chipotle and she didn't even put the lid on. Rude lady. Further more, when I got home, the steak was burnt and flavorless!

Atmosphere: 1

Food: 3

Service: 1

I really do love Chipotle, but the Hollymead location has been a letdown. Almost every order I’ve placed here has had an issue, either the order is wrong, or the quality isn’t up to par. I’ve even had rice that wasn’t fully cooked. Disappointing for a place I usually enjoy.

Atmosphere: 3

Food: 2

Service: 3

My 2 photos are: 1) what I ordered and 2) what I received. No lettuce 🥬 in the salad! The drive-thru line was long and slow and inside looked the same. On my receipt, there was a website address for comments on your order. I tried to use it to express my issue and the website was terrible. I could not even submit the details of my experience. Sad. I used to really enjoy Chipotle.

Atmosphere: 2

Food: 2

Service: 3

I got chips and queso. The chips were stale. Sitting in paper bags all day may not be a good idea.

Atmosphere: 3

Food: 1

Service: 5