Pizza Hut

Pizza was supposed to be ready in 15 mins., 45 mins. Later the 4 personal pan pizzas were ready. Update your website with accurate times. Very poor service.

Food: 2

Service: 1

I need to update and order and there is no way to do it via the app or email and the number listed for this pizza hut is no longer in service so i cannot contact them and may have just wasted $65.

Atmosphere: 1

Food: 1

Service: 1

Great food just scorching hot waiting for my order.

Atmosphere: 5

Food: 5

Service: 5

Ordered 2 large pizzas 1 Supreme, and 1 sausage & ham. We got more bread than actual pizza items. I use to love Pizza Hut, always plenty of toppings and sauce, HOWEVER, WHERE are those items?? I bit the pizza thought there was NO sauce the more i ate i saw a hint of red... if I want all bread I'd oder bread sticks. My order was $50+ and it was the most awful Pizza Hut pizza I've ever gotten. This is in Charlottesville, Virginia.

Atmosphere: 4

Food: 1

Service: 4

The manager Erin was unprofessional. I waited for hours for delivery I never got it. She got smart with me over the phone . She Very unprofessional for her job

Terrible. Store not even opened. Did the staff forget to come to work? Pulled up at 1130. Writing on window said open at 1000. Went to McDonald's instead. Good job Pizza Hut.

Atmosphere: 1

Service: 1

I placed an on-line order to be ready at noon. I did try to call the location to make an order change. You can NEVER reach the store by phone, only the call center...why have a local business number if you are never going to answer it? Anyway, I arrived at noon to find the door locked and dark on the inside. A male person came to the door, looking totally confused. I was told that my order was not ready because the manager called out from work. No one bothered to call to let me know that my order would not be ready on time. So, I had no order and I was refused a refund. The customer service here gets worse and worse. As I type this, I have no food and no refund. I don't even know how this location remains open. I am waiting for a district person to return my call. This is totally unacceptable!

Atmosphere: 1

Food: 1

Service: 1

First time ordering delivery online threw this place and it was the most horrible experience ever! Put my order in around 3:30pm so it would be there by the time I got back from getting my child from school which was to be delivered at 3:51 to my disabled mother who didn't know. Get home before & the order had already been delivered & I wondered why it got there so fast. I checked the order & it was wrong, was spicy stuff which we can't eat. So that order is waisted since they didn't want it back when I called. They was sending me my actual order which had to wait another 30mins. It got here by door dash & they couldn't deliver it to me cause it said it needed to be paid for when I already paid for my order & showed them my receipt. Had to call again, customer service connected me to the business & a lady answered and before I could get one word out she hangs up on me. So had to call again it's 5:35pm and yet again waiting for my order again for another 30mins with a frustrated child & my health is bad and suffer from chronic pain & suffer from bad anxiety which is crazy now & my sugar dropped which makes me sick cause we still haven't got our dinner cause I didn't cook cause Iam not feeling well due to heart stuff & so on going on. I have a very angry frustrated hungry disabled mother. This has been a complete nightmare & Iam still waiting for our dinner. Should get my order & a refund for this experience & and holding us up which caused me a lot of stress. Yet again no order & delivery person has been waiting for long time & she can't wait any longer.
Stay away from this place!!!!!!!!!!!!!! They trying to steal my money, from a struggling single mother with health issues & to much stress in my life already. Place should be shut down!!!!

Service: 1

I waited an hour and 1/2 and finally demanded a refund. even with all that time they still had not started my order

Atmosphere: 1

Food: 1

Service: 1

We ordered the dinner box with traditional sweet chili wings. Overall the experience was very good.

Atmosphere: 5

Food: 5

Service: 5

The staff is very rude

Atmosphere: 1

Food: 1

Service: 1

I ordered triple bundle over the phone for my family. Never once I was told that they had run out of cheese. I picked up my pizzas and 3 more people came in to order pizzas and they were told that they didn't have anymore cheese. The cheese on my pizzas barely covered the crest. I asked the lady why don't you'll go to Food Lion to get some cheese, she said I'm not going to Food Lion to get cheese.

Atmosphere: 2

Ricky is amazing food was quick , hot and a perfect order

Atmosphere: 5

Food: 5

Service: 5

Exactly what you remember pizza hut being growing up, delicious and no other chain has the stuffed crust

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cinnamon Sticks, Breadsticks

I'm in here at least twice a week. The preparation and quality is excellent right up there with the Customer Service!! We always look forward to getting two pizzas or more per visit.