I waited 10 mins for my food after it was finished sitting on the other side of the booth and tried to get peoples attention multiple times without avail. No one was manning the counter and no one was willing to serve.
Atmosphere: 1
Food: 3
Service: 1
Luv Berkley
Donna M has the best customer service in the drive thru
Jan Burkett
On Wednesday, July 23rd, I had such a wonderful experience at your location. I am a 77 year old lady. I was on my way to my part time job and just wanted a refreshing sweet tea. At first I had gone through the drive through at McDonald’s. The lady there was very rude to me and I drove away without my tea. (Different story!) Anyway I was disappointed and I really wanted that tea. So I decided to go to Taco Bell. The sweet young man at the drive through didn’t know how upset I was and when I got to the window he handed me my tea with a smile and wished me a blessed day! I’m sure he doesn’t give away the profits but he knew exactly what I needed at the right time! I tried to pay but he just repeated to have a blessed day! I have never had a bad experience at any Taco Bell location. Thank you to that wonderful young man! I was there around 3-3:30 PM. He is a very good example of how to treat customers! I hope you keep him!
Atmosphere: 5
Food: 5
Service: 5
Sonya Fisher
We went in there was't anyone to azk questions. Just kiosk. No one spoke to us or the other customers. We were ignored at 5th street location and drove to Emmets street location hopping for better. Charlottesville locations should close with all the bad reviews peroid. I gave you a chance and you blew it.
Atmosphere: 1
Service: 1
Tee Taw
Order completely wrong asked me if I wanted beef chicken or steak only to not put any meat on my burrito. Will never go there again.!!
Atmosphere: 1
Food: 1
Service: 1
Adrian Alexis
I went to this Taco Bell around 11. I ordered 2 grilled cheese burritos with no chipotle sauce. I only got one and it had chipotle sauce on it. This was very disappointing.
Atmosphere: 1
Food: 1
Service: 1
Kitty Burnett
Thank you to the cashier for his special treat for me since I came from an appointment at the UVA Hospital. What a sweet person! We ordered 2 regular hard shell tacos, 1 soft taco, and 1 bean burrito! 😋 It's the best place to come eat to get your money's worth! Delicious!
Atmosphere: 5
Food: 5
Service: 5
Lilith Painter
They forgot to put items in my drive through order. I went in to get a fork and napkins to over hear the entire staff making fun of me for being transgender 🏳️⚧️. They all proceeded to run to the back as I was noticed standing at the front counter listening to them.
The first time I ordered door dash from here, my crunch wrap was more like a crunched up ball. It looked like it had been sat on. I gave Taco Ball another chance today, but it disappointed by not including two of the items I ordered. Not to mention the quesadillas were cut unevenly and incompletely. Very disappointing.
Atmosphere: 3
Food: 1
Service: 2
Gabby Barrafato
A few items were unavailable, quick service
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Mtn Dew Baja Blast Freeze
Carrie Puglisi
No one in drive through when we pulled up and great customer service for sure. Loved the shirts for Taco Bell staff were wearing. The new Cinnabon desserts amazing. Give them a try come in two pack and a nice sweet surprise, for sure. Our food was hot fresh and delicious. Street carnitas were so yummy and nachos bell grande just salty enough with perfect amount of toppings. Quesadilla grilled to cheesy perfection with nice cheese pull. Good job for lunch time business on the inside. Give the Cinnabons a try and tell me what you think.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Nachos
Kenning Spath
This place has horrible service. They routinely mess up the food, and even when it's correct, it's often prepared quite poorly. Avoid going here if possible.
Atmosphere: 1
Food: 1
Service: 1
Aaron Barnett
Whoever was working Wednesday 12th into the 13th did their thing. Most satisfied I’ve been with a Taco Bell order in awhile my meal was delicious the Gordita crunch wasn’t over cooked and flakey as it’s been before everything was fully loaded and they didn’t forget the sauces long needed after I got off and ordered around 12-12:30 in the morning they deserve a raise for real
I waited 10 mins for my food after it was finished sitting on the other side of the booth and tried to get peoples attention multiple times without avail. No one was manning the counter and no one was willing to serve.
Atmosphere: 1
Food: 3
Service: 1
Donna M has the best customer service in the drive thru
On Wednesday, July 23rd, I had such a wonderful experience at your location. I am a 77 year old lady. I was on my way to my part time job and just wanted a refreshing sweet tea. At first I had gone through the drive through at McDonald’s. The lady there was very rude to me and I drove away without my tea. (Different story!) Anyway I was disappointed and I really wanted that tea. So I decided to go to Taco Bell. The sweet young man at the drive through didn’t know how upset I was and when I got to the window he handed me my tea with a smile and wished me a blessed day! I’m sure he doesn’t give away the profits but he knew exactly what I needed at the right time! I tried to pay but he just repeated to have a blessed day! I have never had a bad experience at any Taco Bell location. Thank you to that wonderful young man! I was there around 3-3:30 PM. He is a very good example of how to treat customers! I hope you keep him!
Atmosphere: 5
Food: 5
Service: 5
We went in there was't anyone to azk questions. Just kiosk. No one spoke to us or the other customers. We were ignored at 5th street location and drove to Emmets street location hopping for better. Charlottesville locations should close with all the bad reviews peroid. I gave you a chance and you blew it.
Atmosphere: 1
Service: 1
Order completely wrong asked me if I wanted beef chicken or steak only to not put any meat on my burrito. Will never go there again.!!
Atmosphere: 1
Food: 1
Service: 1
I went to this Taco Bell around 11. I ordered 2 grilled cheese burritos with no chipotle sauce. I only got one and it had chipotle sauce on it. This was very disappointing.
Atmosphere: 1
Food: 1
Service: 1
Thank you to the cashier for his special treat for me since I came from an appointment at the UVA Hospital. What a sweet person! We ordered 2 regular hard shell tacos, 1 soft taco, and 1 bean burrito! 😋 It's the best place to come eat to get your money's worth! Delicious!
Atmosphere: 5
Food: 5
Service: 5
They forgot to put items in my drive through order. I went in to get a fork and napkins to over hear the entire staff making fun of me for being transgender 🏳️⚧️. They all proceeded to run to the back as I was noticed standing at the front counter listening to them.
Atmosphere: 1
Food: 1
Service: 1
Bad service
Atmosphere: 1
Food: 1
Service: 1
YALL FORGOT MY BURRITO
Restaurantji Recommends
The first time I ordered door dash from here, my crunch wrap was more like a crunched up ball. It looked like it had been sat on.
I gave Taco Ball another chance today, but it disappointed by not including two of the items I ordered. Not to mention the quesadillas were cut unevenly and incompletely.
Very disappointing.
Atmosphere: 3
Food: 1
Service: 2
A few items were unavailable, quick service
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Mtn Dew Baja Blast Freeze
No one in drive through when we pulled up and great customer service for sure. Loved the shirts for Taco Bell staff were wearing. The new Cinnabon desserts amazing. Give them a try come in two pack and a nice sweet surprise, for sure. Our food was hot fresh and delicious. Street carnitas were so yummy and nachos bell grande just salty enough with perfect amount of toppings. Quesadilla grilled to cheesy perfection with nice cheese pull. Good job for lunch time business on the inside. Give the Cinnabons a try and tell me what you think.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Nachos
This place has horrible service. They routinely mess up the food, and even when it's correct, it's often prepared quite poorly. Avoid going here if possible.
Atmosphere: 1
Food: 1
Service: 1
Whoever was working Wednesday 12th into the 13th did their thing. Most satisfied I’ve been with a Taco Bell order in awhile my meal was delicious the Gordita crunch wasn’t over cooked and flakey as it’s been before everything was fully loaded and they didn’t forget the sauces long needed after I got off and ordered around 12-12:30 in the morning they deserve a raise for real
Atmosphere: 5
Food: 5
Service: 5
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