wow! the service was absolutely terrible. my guacamole was hardly filled. It looks like they just took a spoon and put one dollop into the container. when I asked if they could fill it completely since I paid a whole extra 1.30 for it, they said this is how all of the sides look and we’re extremely rude and I felt extremely uncomfortable with the whole situation. I’m extremely disappointed.
Atmosphere: 1
Food: 4
Service: 1
Shannon Brewster
So, I am not a fan of taco bell. Charlie had changed my opinion for this particular location. He was beyond helpful with my questions. Very personable. I will look for his friendly face next time I come in, because of him I will be back
Atmosphere: 5
Food: 5
Service: 5
Jaruchan Palakawongs
It's Taco Bell on a late Saturday Night 🤷♀️ It was VERY quick and the service was great! She smiled and was very pleasant.
Atmosphere: 5
Food: 5
Service: 5
Kathy
My “cheesy” roll up was nothing more than basically a tortilla. Not to mention everything else ordered was stale and lacking, also my stacker was missing cheese all together. I came here and left feel worse than when I arrived, 0.01/10 experience :(
Atmosphere: 1
Food: 1
Service: 1
Donna Miller
Drive up service was extremely slow so i went inside. Got my order and left in the time only 3 cars moved outside. Also to go orders need a different wrap. The taco and chaulupa were soggy because they were wrapped in a wrapper that heat caused it to sweat.
Atmosphere: 3
Food: 3
Service: 3
Supan Khehra
$1-10 NEVER go here. I ordered a mobile order and I was in the line for literally 20 minutes because it was such a busy night and then I go up to the window and he tells me I had to go back in the line that I just waited for in for so long so now I'm typing this as I'm stuck in the same line again. I asked him if he could just make it while I was there and he gives me SUCH an attitude like if you're unhappy with your job then go work somewhere else?? This was the worst service l've ever received in my life, he deserves to be fired
Atmosphere: 1
Food: 1
Service: 1
Riley Croall
Fast service but there chicken quesadilla barely had anything in it.
Atmosphere: 5
Food: 3
Service: 5
Grace B
This Taco Bell is one of the worst locations in Charlottesville. Sometimes I will go out of my way to another location so I don’t have to deal with the inconsistency of this one. There is one employee there that actually has good customer service etiquette. Other times some employees have been rude. One time I heard an employee yelling at another one over the ordering speaker.
I am writing this review because my most recent order was disgusting and definitely did not live up to the “quality control” that Taco Bell expects. I got a steak grilled cheese burrito and it looked like this (see attached photo). I would have taken it back if I hadn’t waited until I got home to open my food. No cheese in sight and the contents were covering the outside. The cherry on top was that there was more tortilla than actual filling. A burrito should not look like a rotting corpse. My friend got one that also looked like this.
Atmosphere: 1
Food: 3
Service: 2
William
Terrible service. I’m a regular customer here (UVA student), and before today their food and service has been the bare minimum - just enough to keep me from airing grievances.
Today pushed me over the edge - I ordered 4 items online about 10 minutes before getting there, but the workers, who were socializing at the time, only started preparing once they saw me arrive (empty restaurant, mind you). This took another 10 minutes of me waiting at the front counter as they kept talking. After I left, I noticed they forgot my chips and cheese. Thus, it took them about 20 minutes to prepare 3 items of the 4 I ordered.
Moving onto past experiences - I regularly notice their workers smoking outside during breaks. Nobody is at the front counter to take your order. If you’re ordering delivery for a group of people, there’s probably a 75% chance they forget at least one item. I’m not asking for restaurant-level service from middle-aged minimum wage workers, but the least they could do is take their job and customers seriously.
The food itself is pretty standard for Taco Bell, and honestly quite cheap if you order online.
Don't order chalupa's here.
Atmosphere: 5
Food: 1
Service: 5
wow! the service was absolutely terrible. my guacamole was hardly filled. It looks like they just took a spoon and put one dollop into the container. when I asked if they could fill it completely since I paid a whole extra 1.30 for it, they said this is how all of the sides look and we’re extremely rude and I felt extremely uncomfortable with the whole situation. I’m extremely disappointed.
Atmosphere: 1
Food: 4
Service: 1
So, I am not a fan of taco bell. Charlie had changed my opinion for this particular location. He was beyond helpful with my questions. Very personable. I will look for his friendly face next time I come in, because of him I will be back
Atmosphere: 5
Food: 5
Service: 5
It's Taco Bell on a late Saturday Night 🤷♀️
It was VERY quick and the service was great! She smiled and was very pleasant.
Atmosphere: 5
Food: 5
Service: 5
My “cheesy” roll up was nothing more than basically a tortilla. Not to mention everything else ordered was stale and lacking, also my stacker was missing cheese all together. I came here and left feel worse than when I arrived, 0.01/10 experience :(
Atmosphere: 1
Food: 1
Service: 1
Drive up service was extremely slow so i went inside. Got my order and left in the time only 3 cars moved outside. Also to go orders need a different wrap. The taco and chaulupa were soggy because they were wrapped in a wrapper that heat caused it to sweat.
Atmosphere: 3
Food: 3
Service: 3
$1-10
NEVER go here. I ordered a mobile order and I was in the line for literally 20 minutes because it was such a busy night and then I go up to the window and he tells me I had to go back in the line that I just waited for in for so long so now I'm typing this as I'm stuck in the same line again. I asked him if he could just make it while I was there and he gives me SUCH an attitude like if you're unhappy with your job then go work somewhere else?? This was the worst service l've ever received in my life, he deserves to be fired
Atmosphere: 1
Food: 1
Service: 1
Fast service but there chicken quesadilla barely had anything in it.
Atmosphere: 5
Food: 3
Service: 5
This Taco Bell is one of the worst locations in Charlottesville. Sometimes I will go out of my way to another location so I don’t have to deal with the inconsistency of this one. There is one employee there that actually has good customer service etiquette. Other times some employees have been rude. One time I heard an employee yelling at another one over the ordering speaker.
I am writing this review because my most recent order was disgusting and definitely did not live up to the “quality control” that Taco Bell expects. I got a steak grilled cheese burrito and it looked like this (see attached photo). I would have taken it back if I hadn’t waited until I got home to open my food. No cheese in sight and the contents were covering the outside. The cherry on top was that there was more tortilla than actual filling. A burrito should not look like a rotting corpse. My friend got one that also looked like this.
Atmosphere: 1
Food: 3
Service: 2
Terrible service. I’m a regular customer here (UVA student), and before today their food and service has been the bare minimum - just enough to keep me from airing grievances.
Today pushed me over the edge - I ordered 4 items online about 10 minutes before getting there, but the workers, who were socializing at the time, only started preparing once they saw me arrive (empty restaurant, mind you). This took another 10 minutes of me waiting at the front counter as they kept talking. After I left, I noticed they forgot my chips and cheese. Thus, it took them about 20 minutes to prepare 3 items of the 4 I ordered.
Moving onto past experiences - I regularly notice their workers smoking outside during breaks. Nobody is at the front counter to take your order. If you’re ordering delivery for a group of people, there’s probably a 75% chance they forget at least one item. I’m not asking for restaurant-level service from middle-aged minimum wage workers, but the least they could do is take their job and customers seriously.
The food itself is pretty standard for Taco Bell, and honestly quite cheap if you order online.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Visited for the first time for breakfast. Enjoyable experience.
Food: 4
Service: 4
Taco's are yummm. Staff is polite and friendly.
Atmosphere: 4
Food: 4
Service: 4
Service is not great. They messed up our order.
Atmosphere: 2
Food: 3
Service: 1
This stuff is gas. It's terrible for your body but worth it
Atmosphere: 5
Food: 5
Service: 5
Its the taco place with the bell
Atmosphere: 5
Food: 5
Service: 5
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