I was waiting for 10 min near the counter, there were 3 of them but nobody even had a courtesy to attend me. One of the worst experiences ever for us. I strongly recommend to skip this place and go to any nearby location.
Atmosphere: 2
Service: 1
Aiden Marlow
Whoever was making my order today around 3:50pm did a stellar job. The ingredients were evenly distributed and consistent in a way that made my standard order more tasty than usual. Thanks!
Drive threw person tonight was absolutely awesome she certainly brightened my night!
glynn collis
The people they have working the drive thru are typically people they shouldn't have interacting with customers. Without fail, this location always forgets something in our order. Food is always what you expect, it's just the service here.
Atmosphere: 3
Food: 4
Service: 2
Rachel Vento
I just don’t understand how hard it can be to make a crunch wrap? They’re so bad every time we get from this location.
Food: 1
Tyler M
Giving a taco bell a 5 star review may seem wild, but they always get my complicated vegan orders exactly right and are really good at cooking. Give them all a bonus for how perfectly they grill the crunchwraps, tbhVegetarian options: Almost everything can be vegan, complete with vegan society certs. I think literally everything can be vegetarian.Dietary restrictions: Easy to customize anything and find dietary info and certifications
In my opinion best breakfast although the hours are odd being that they only serve from 9:00 to 11:00. There's not always consistency with the food but I think that's because they're such a high turnover rate and employees. You had a new general manager that I absolutely adored I hope she hasn't gone anywhere.
Atmosphere: 3
Food: 5
Service: 4
Matt Worley
Great steak
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Quesadilla
Michelle K
I know I don't come here for fine Mexican cuisine but I didn't expect to go up to the window and see a woman's stomach hanging out from under her shirt and over her pants.
It's a Taco Bell. What else is there to say. The staff was nice, the food was hot, and the floors were clean.
Atmosphere: 2
Food: 3
Service: 3
Xavier Brown
Drive thru service is friendly, attentive, and patient. Had two separate customized orders, all items were present and accounted for. Memorable experience for a frequent traveler!
Atmosphere: 5
Food: 5
Service: 5
Shannel D. K.
Driving through Charlottesville Sunday night. We went through drive thru to limit our time off the road. First while waiting to order, they were erasing whatever the other person ordered so I had to wait for that. (Why erase it after someone clearly ordered it. ??) Once the order was placed, the total was not given, I had to wait until I got to the window. (Why is that even a thing?) I ordered a few things along with a cravings box, why was it not in a box? Having to pull over to try and separate the food should not have been a thing! After paying and then having the food handed over, he didn'tsay that was everythingor goodnight..nothing. just handed me the food and closed the window. I asked through the window was that all he just shook his head. (Why did several employees come to the window peeking at me? Made me feel like I had something on my face.) Drove around to the parking lot to separate the food, didn't receive the cinnamon twist. I attempted to go inside, lobby was locked and I couldn't get in. Saw an employee at the back door trying to take a break and I mentioned the cinnamon twist, he advised to come back through to receive them. While at the window i asked could i get the box to put the food in, and for a bit they thought i was trying to make a new order. No, i just need the box to secure my food in. The original person walked away from the window and now I have an even bigger audience than before. The biggest thing for me in this entire experience is the lack of customer service from beginning to the end. If I didn't have my family with me, I would have just continued on our drive and found something else. However the kids were ready for dinner. If they can't even provide the bare minimum of a greeting and then a closing when all services are complete, they don't need to be working there. And then to be starred at like I'm an alien was very uncomfortable. So disappointed! Will be sure to skip this location moving forward.
Food: 2
Service: 1
New Earth Guardian
The fact that you have employees stading right there yet you want me to order on a self serve kiosk is insulting. Next time I'll go an actual Mexican restaurant, the prices are about the same these days anyway! They use better ingredients, and have better customer service.
Atmosphere: 1
Food: 1
Service: 1
Will Spinks
Coffee machine has been broken for three months now, and they are understaffed as of this morning.
I was waiting for 10 min near the counter, there were 3 of them but nobody even had a courtesy to attend me. One of the worst experiences ever for us. I strongly recommend to skip this place and go to any nearby location.
Atmosphere: 2
Service: 1
Whoever was making my order today around 3:50pm did a stellar job. The ingredients were evenly distributed and consistent in a way that made my standard order more tasty than usual. Thanks!
Food: 5
Recommended dishes: Cheesy Gordita Crunch Combo 10, Soft Taco
Drive threw person tonight was absolutely awesome she certainly brightened my night!
The people they have working the drive thru are typically people they shouldn't have interacting with customers. Without fail, this location always forgets something in our order. Food is always what you expect, it's just the service here.
Atmosphere: 3
Food: 4
Service: 2
I just don’t understand how hard it can be to make a crunch wrap? They’re so bad every time we get from this location.
Food: 1
Giving a taco bell a 5 star review may seem wild, but they always get my complicated vegan orders exactly right and are really good at cooking. Give them all a bonus for how perfectly they grill the crunchwraps, tbhVegetarian options: Almost everything can be vegan, complete with vegan society certs. I think literally everything can be vegetarian.Dietary restrictions: Easy to customize anything and find dietary info and certifications
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Taco, Wrap, Guacamole, Soft Taco, Mtn Dew Baja Blast Freeze, Bean Burrito
In my opinion best breakfast although the hours are odd being that they only serve from 9:00 to 11:00. There's not always consistency with the food but I think that's because they're such a high turnover rate and employees. You had a new general manager that I absolutely adored I hope she hasn't gone anywhere.
Atmosphere: 3
Food: 5
Service: 4
Great steak
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Quesadilla
I know I don't come here for fine Mexican cuisine but I didn't expect to go up to the window and see a woman's stomach hanging out from under her shirt and over her pants.
Atmosphere: 2
Food: 5
Service: 3
Recommended dishes: Ground Beef Burrito, Cheesy Roll Up, Taco, Quesadilla, Cheese Dip, Soft Taco, Chips & Salsa
Only go to drive thru when working. The Mexican pizza( minus beans for me) is the bomb.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Mexican Pizza
Restaurantji Recommends
It's a Taco Bell. What else is there to say. The staff was nice, the food was hot, and the floors were clean.
Atmosphere: 2
Food: 3
Service: 3
Drive thru service is friendly, attentive, and patient. Had two separate customized orders, all items were present and accounted for. Memorable experience for a frequent traveler!
Atmosphere: 5
Food: 5
Service: 5
Driving through Charlottesville Sunday night. We went through drive thru to limit our time off the road. First while waiting to order, they were erasing whatever the other person ordered so I had to wait for that. (Why erase it after someone clearly ordered it. ??) Once the order was placed, the total was not given, I had to wait until I got to the window. (Why is that even a thing?) I ordered a few things along with a cravings box, why was it not in a box? Having to pull over to try and separate the food should not have been a thing! After paying and then having the food handed over, he didn'tsay that was everythingor goodnight..nothing. just handed me the food and closed the window. I asked through the window was that all he just shook his head. (Why did several employees come to the window peeking at me? Made me feel like I had something on my face.) Drove around to the parking lot to separate the food, didn't receive the cinnamon twist. I attempted to go inside, lobby was locked and I couldn't get in. Saw an employee at the back door trying to take a break and I mentioned the cinnamon twist, he advised to come back through to receive them. While at the window i asked could i get the box to put the food in, and for a bit they thought i was trying to make a new order. No, i just need the box to secure my food in. The original person walked away from the window and now I have an even bigger audience than before. The biggest thing for me in this entire experience is the lack of customer service from beginning to the end. If I didn't have my family with me, I would have just continued on our drive and found something else. However the kids were ready for dinner. If they can't even provide the bare minimum of a greeting and then a closing when all services are complete, they don't need to be working there. And then to be starred at like I'm an alien was very uncomfortable. So disappointed! Will be sure to skip this location moving forward.
Food: 2
Service: 1
The fact that you have employees stading right there yet you want me to order on a self serve kiosk is insulting. Next time I'll go an actual Mexican restaurant, the prices are about the same these days anyway! They use better ingredients, and have better customer service.
Atmosphere: 1
Food: 1
Service: 1
Coffee machine has been broken for three months now, and they are understaffed as of this morning.
Atmosphere: 5
Food: 5
Service: 5