I do not even want to give them 1 star. My husband ordered ahead of time and I've been sitting and waiting for our order for over 45 minutes. The service is horrible period.
Melanie McNicholas
Do not go, it’s so slow it’s quicker to make your own donuts from scratch
Pamela Austin
There’s a particular young lady in the morning named Kyleigh who is beyond any shadow of a doubt, the most pleasant person I’ve encountered at this Dunkin’ Donuts. She always has a smile on her face and always starts my day off right. Kudos to her!
Braylon Payne
This store has gone through so many managers that it’s honestly ridiculous. At this point, I have to wonder if the constant turnover is due to the higher-ups, because it seems like every time a good manager comes in, they don’t last long. The employees are okay, but the overall atmosphere has definitely gone downhill.
A few months ago, there were two managers, Christina and Maddy, who truly made the store a pleasant place to visit. They always greeted customers with a smile, engaged in conversation, and created a welcoming environment. Ever since they left, the vibe of the store has completely changed. Now, most of the employees give dry responses and seem uninterested, and in some cases, they’re outright rude.
Whoever is running the store now is doing a terrible job. The quality of drinks has noticeably declined, and it’s clear that proper training is lacking. I had a particularly bad experience recently when I encountered Pamela, the regional manager. Her attitude was awful—not only towards me but also toward the employees. She clearly didn’t know how to make drinks properly, and the way she spoke to the staff was unacceptable. It’s a wonder they’re still working there under that kind of treatment.
To make matters worse, my order was completely wrong. I had asked for a macchiato, but what I received was just a latte with regular milk instead of the oat milk I had requested. When I politely asked for it to be remade, I was told that I’d have to pay again. That is just poor customer service.
That being said, I do want to acknowledge the night-time employees, who are amazing. They are the only ones keeping this place running smoothly and maintaining a friendly attitude.
Overall, this store desperately needs better management, proper training, and employees who actually care about customer service. Until then, I wouldn’t recommend coming here if you expect quality drinks and a pleasant experience.
Matthew Anaya
Three cars in the drive-thru and it took 20 minutes to get to the window.
Jessica Petry
Ordered on app for drive thru pickup... drive thru did NOT move for 20 minutes. Went in to pickup order. Chaos. Food was cold, coffee cold, missing a donut I paid for...
Atmosphere: 2
Food: 3
Service: 2
Shawn Lane
Drinks temperature was horrible and our drinks were half full of tea/coffee. Donut tasted like it was a day old!! Never returning.
Geoff Campbell
Worst Dunkin’ drive thru around. Extremely slow and inefficient.
Service: 1
Mich Smith
I've ordered from Dunkin' Donuts through DoorDash four times now, and every almost single time, my order is wrong! It’s incredibly frustrating to expect one thing and get something completely different. Missing items, incorrect drinks—this has been a huge letdown. It’s unacceptable! I love Dunkin' but this needs to change. I hope they can fix their order accuracy soon!"
Absolutely hit or miss- it can be great one day and a terrible experience the next.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Munchkins Donut Hole Treats
Dave Cook
After waiting for literally an hour in the drive through(why I decided to stay is beyond me), they didn't even get my order right on a 23$ order. Never returning to this incompetent location who can't even speak loud enough into the speaker when taking orders. I want my money back.
Atmosphere: 1
Food: 1
Service: 1
Kristi Stevenson
If could give this restaurant all zeros I would. We sat in the drive in line for 45 minutes waiting for our order only to get to the window and they had to “cook” it. Once we paid it was another 15 minutes for them to make it. Seriously folks do not bother with this place unless you have an hour to wait. In addition the bathroom that was open (men’s only) was disgustingly dirty. There was a young man that was working that did absolutely nothing while the manager ran around doing everything. I felt so sorry for the young lady at the window who was getting all the complaints but this place was very poorly managed.
Atmosphere: 1
Food: 1
Service: 1
Marcin Puszczało
This may be the worst Dunkin in the area. I went there twice when it first opened and had my “everything bagel with cream cheese” screwed up so I stopped going. Waited a year and went back today. Got home with a plane bagel and both sides are the bottom sides. Not even worth the price of gas to go back and have it fixed.
Atmosphere: 3
Food: 1
Service: 1
Richard Hatcher
Saturday May 25th closed at 630am with a paper sign taped to menu board..I can only hope this store gets the help they need ...
Slow service.
I do not even want to give them 1 star. My husband ordered ahead of time and I've been sitting and waiting for our order for over 45 minutes. The service is horrible period.
Do not go, it’s so slow it’s quicker to make your own donuts from scratch
There’s a particular young lady in the morning named Kyleigh who is beyond any shadow of a doubt, the most pleasant person I’ve encountered at this Dunkin’ Donuts. She always has a smile on her face and always starts my day off right. Kudos to her!
This store has gone through so many managers that it’s honestly ridiculous. At this point, I have to wonder if the constant turnover is due to the higher-ups, because it seems like every time a good manager comes in, they don’t last long. The employees are okay, but the overall atmosphere has definitely gone downhill.
A few months ago, there were two managers, Christina and Maddy, who truly made the store a pleasant place to visit. They always greeted customers with a smile, engaged in conversation, and created a welcoming environment. Ever since they left, the vibe of the store has completely changed. Now, most of the employees give dry responses and seem uninterested, and in some cases, they’re outright rude.
Whoever is running the store now is doing a terrible job. The quality of drinks has noticeably declined, and it’s clear that proper training is lacking. I had a particularly bad experience recently when I encountered Pamela, the regional manager. Her attitude was awful—not only towards me but also toward the employees. She clearly didn’t know how to make drinks properly, and the way she spoke to the staff was unacceptable. It’s a wonder they’re still working there under that kind of treatment.
To make matters worse, my order was completely wrong. I had asked for a macchiato, but what I received was just a latte with regular milk instead of the oat milk I had requested. When I politely asked for it to be remade, I was told that I’d have to pay again. That is just poor customer service.
That being said, I do want to acknowledge the night-time employees, who are amazing. They are the only ones keeping this place running smoothly and maintaining a friendly attitude.
Overall, this store desperately needs better management, proper training, and employees who actually care about customer service. Until then, I wouldn’t recommend coming here if you expect quality drinks and a pleasant experience.
Three cars in the drive-thru and it took 20 minutes to get to the window.
Ordered on app for drive thru pickup... drive thru did NOT move for 20 minutes. Went in to pickup order. Chaos.
Food was cold, coffee cold, missing a donut I paid for...
Atmosphere: 2
Food: 3
Service: 2
Drinks temperature was horrible and our drinks were half full of tea/coffee. Donut tasted like it was a day old!! Never returning.
Worst Dunkin’ drive thru around. Extremely slow and inefficient.
Service: 1
I've ordered from Dunkin' Donuts through DoorDash four times now, and every almost single time, my order is wrong! It’s incredibly frustrating to expect one thing and get something completely different. Missing items, incorrect drinks—this has been a huge letdown. It’s unacceptable! I love Dunkin' but this needs to change. I hope they can fix their order accuracy soon!"
Food: 3
Service: 1
Restaurantji Recommends
Absolutely hit or miss- it can be great one day and a terrible experience the next.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Munchkins Donut Hole Treats
After waiting for literally an hour in the drive through(why I decided to stay is beyond me), they didn't even get my order right on a 23$ order. Never returning to this incompetent location who can't even speak loud enough into the speaker when taking orders. I want my money back.
Atmosphere: 1
Food: 1
Service: 1
If could give this restaurant all zeros I would. We sat in the drive in line for 45 minutes waiting for our order only to get to the window and they had to “cook” it. Once we paid it was another 15 minutes for them to make it. Seriously folks do not bother with this place unless you have an hour to wait. In addition the bathroom that was open (men’s only) was disgustingly dirty. There was a young man that was working that did absolutely nothing while the manager ran around doing everything. I felt so sorry for the young lady at the window who was getting all the complaints but this place was very poorly managed.
Atmosphere: 1
Food: 1
Service: 1
This may be the worst Dunkin in the area. I went there twice when it first opened and had my “everything bagel with cream cheese” screwed up so I stopped going. Waited a year and went back today. Got home with a plane bagel and both sides are the bottom sides. Not even worth the price of gas to go back and have it fixed.
Atmosphere: 3
Food: 1
Service: 1
Saturday May 25th closed at 630am
with a paper sign taped to menu board..I can only hope this store gets the help they need ...
Atmosphere: 2
Food: 2
Service: 1
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