I ordered from their call service. General Tso chicken And soup for my sick wife. After I picked up the food and went home, which was A 15 to 20 minute drive. I checked the food to find out that I was given Hunan chicken instead of the general Tao as requested. I called back the number that was listed and spoke for over 35 minutes between being put on hold and being deflected away from an answer. Which included them stating that they record all their conversations and that I’d ordered the wrong thing and it was not their fault. When I asked them to play the recording, they could not, they would not offer a refund or offer to deliver the correct item to my house. They would only offer if I drove back to them that evening and swapped out the food they would give me the general Tso in place if I brought back the Hunan chicken. Would not admit their mistake nor would they work any other options with me. I’ve been going to this restaurants for years. I’ve never had this issue with the people at the restaurant. This appears now that they’ve switched over to some other company and they do not want to do business with people they want to lie to them and take advantage of them. I would not go there again. They’ve lost a long time. Customer who’s been a lot of money there over the years. I would’ve given them a zero if they I could’ve for the way the situation was handled, but you can only put one star, but I do want to warn people in the future of what they try to do if they pull a bait and switch on you and lie to you about illegally recording you. To get out of a mistake that they made
Atmosphere: 1
Food: 1
Service: 1
Ronald Lobo
The last couple of times we ordered from this place the food was either not done or had a burnt smell.
Vanessa Acosta
I placed an order online ahead of time and was not even ready 30mins later after scheduled pick up time eventhough I got a text confirmation that it is ready. We had to wait another 15mins. Lady at the counter was even rude instead of apologizing
Atmosphere: 1
Service: 1
P.D
Food is UH-MAZING. Try the fried chicken wing combination with pork fried rice. Add the side of brown sauce. Thank me later ?
Atmosphere: 5
Food: 5
Service: 5
Corey
The best Chinese food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings, Orange Chicken, Egg Roll
Nick S
Serious but still well working service, and good food, crisp chicken and well made rice and egg rolls.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: General TSO's Chicken Combination Platter
Joy Butler
I ordered a chicken and a shrimp chow mein and after receiving a gross looking soup and some rice i contacted the store. i spoke to the manager who was extremely rude. after telling him that i received no chow mein whatsoever he told me that i was wrong and that chow mein has no noodles, only soup and rice. he yelled at me for 5 minutes and refused to refund me so i hung up. i will never order from here again.
Atmosphere: 1
Food: 1
Service: 1
Glide G
Decent Chinese foodFriendly people.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Fried Rice
Albert holbert
Rude customer service.
Service: 1
Aaron loss
I enjoy the food to me the ingredients are fresh and the workers are punctual my orders are always ready when I pick it
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bourbon Chicken Lunch Special, House Special Chow Mei Fun, Chicken Wings, Vegetable Lo Mein, Broccoli with Brown Sauce, Fried Rice, Wonton Soup, Gravy, Coconut Shrimp, Curry Shrimp
We ordered from here for the first time last night, and everything was great! The chicken teriyaki sticks were huge. Wonton soup, shrimp n broccoli, sesame chicken, crab rangoons, and chicken lo mein were all delicious! Delivery was fast and everything was fresh!
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Sesame Chicken, Shrimp Fried Rice, Vegetable Lo Mein, Broccoli with Brown Sauce, Fried Rice
Juju Alexander
I ordered a large order of chicken wings that were burnt due to being cooked in old grease and they had a spoiled after taste to them. For the amount of money customers spend, the food should be fresh at all times.
Atmosphere: 1
Food: 1
Service: 2
LaTonya Stemley
As a self proclaimed foodie, I will leave an honest and unbiased review for this company.I’ll start with the environment. There’s nothing warm or inviting about this establishment. It felt as if they were agitated by our presence. The total we were quoted didn’t match the prices on the menu, so I pulled out my calculator and incorporated tax but still didn’t get her figure. She then started up charging items to make up for the difference in her price and the total I calculated.When we first walked in, there was a guy siting at the front counter who obviously had cleanliness issues. He scratched his head the entire time we were in the restaurant looking at the menu, through the ordering, and while we were waiting. He took the cap he must’ve taken off and banged it on the counter a couple times as if to shake it free of whatever. It was so bad I told my husband “he’s gonna have to wash his hands if he goes to cook our food”.Would you believe he got up, went to the back and instantly started working on our food. I called him back to the front and asked him to wash his hands. He was infuriated! His skin went flush and started changing colors. He looked at me and said “ He’s working with hot food so he doesn’t need to wash his hands”.Now the entire restaurant is looking at us watching them fix our food, because by now they’ve loss our trust. We really didn’t feel comfortable enough to not watch them working with our food after he spazzed out.We had the pu pu platter and Bourbon Chicken . This restaurant ranks a 5. The egg rolls and chicken wings were good. The Bourbon Chicken had a gravy to them instead of a sauce. It was gross and went to waste. We wasted $50 with this restaurant. I would suggest you find someplace more welcoming, honest and clean to do business!
Atmosphere: 1
Food: 3
Service: 1
Sharron Ward
Food is always hot and cooked to perfection! Mama has great customer service. I always feel welcome!
Atmosphere: 3
Food: 5
Service: 5
Isaac David Martinez
Spend your money here! Buy sweet and sour chicken! They have the best tasting sweet and sour sauce in my opinion.
I ordered from their call service. General Tso chicken And soup for my sick wife. After I picked up the food and went home, which was A 15 to 20 minute drive. I checked the food to find out that I was given Hunan chicken instead of the general Tao as requested. I called back the number that was listed and spoke for over 35 minutes between being put on hold and being deflected away from an answer. Which included them stating that they record all their conversations and that I’d ordered the wrong thing and it was not their fault. When I asked them to play the recording, they could not, they would not offer a refund or offer to deliver the correct item to my house. They would only offer if I drove back to them that evening and swapped out the food they would give me the general Tso in place if I brought back the Hunan chicken. Would not admit their mistake nor would they work any other options with me. I’ve been going to this restaurants for years. I’ve never had this issue with the people at the restaurant. This appears now that they’ve switched over to some other company and they do not want to do business with people they want to lie to them and take advantage of them. I would not go there again. They’ve lost a long time. Customer who’s been a lot of money there over the years. I would’ve given them a zero if they I could’ve for the way the situation was handled, but you can only put one star, but I do want to warn people in the future of what they try to do if they pull a bait and switch on you and lie to you about illegally recording you. To get out of a mistake that they made
Atmosphere: 1
Food: 1
Service: 1
The last couple of times we ordered from this place the food was either not done or had a burnt smell.
I placed an order online ahead of time and was not even ready 30mins later after scheduled pick up time eventhough I got a text confirmation that it is ready. We had to wait another 15mins. Lady at the counter was even rude instead of apologizing
Atmosphere: 1
Service: 1
Food is UH-MAZING. Try the fried chicken wing combination with pork fried rice. Add the side of brown sauce. Thank me later ?
Atmosphere: 5
Food: 5
Service: 5
The best Chinese food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings, Orange Chicken, Egg Roll
Serious but still well working service, and good food, crisp chicken and well made rice and egg rolls.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: General TSO's Chicken Combination Platter
I ordered a chicken and a shrimp chow mein and after receiving a gross looking soup and some rice i contacted the store. i spoke to the manager who was extremely rude. after telling him that i received no chow mein whatsoever he told me that i was wrong and that chow mein has no noodles, only soup and rice. he yelled at me for 5 minutes and refused to refund me so i hung up. i will never order from here again.
Atmosphere: 1
Food: 1
Service: 1
Decent Chinese foodFriendly people.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Fried Rice
Rude customer service.
Service: 1
I enjoy the food to me the ingredients are fresh and the workers are punctual my orders are always ready when I pick it
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bourbon Chicken Lunch Special, House Special Chow Mei Fun, Chicken Wings, Vegetable Lo Mein, Broccoli with Brown Sauce, Fried Rice, Wonton Soup, Gravy, Coconut Shrimp, Curry Shrimp
Restaurantji Recommends
We ordered from here for the first time last night, and everything was great! The chicken teriyaki sticks were huge. Wonton soup, shrimp n broccoli, sesame chicken, crab rangoons, and chicken lo mein were all delicious! Delivery was fast and everything was fresh!
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Sesame Chicken, Shrimp Fried Rice, Vegetable Lo Mein, Broccoli with Brown Sauce, Fried Rice
I ordered a large order of chicken wings that were burnt due to being cooked in old grease and they had a spoiled after taste to them. For the amount of money customers spend, the food should be fresh at all times.
Atmosphere: 1
Food: 1
Service: 2
As a self proclaimed foodie, I will leave an honest and unbiased review for this company.I’ll start with the environment. There’s nothing warm or inviting about this establishment. It felt as if they were agitated by our presence. The total we were quoted didn’t match the prices on the menu, so I pulled out my calculator and incorporated tax but still didn’t get her figure. She then started up charging items to make up for the difference in her price and the total I calculated.When we first walked in, there was a guy siting at the front counter who obviously had cleanliness issues. He scratched his head the entire time we were in the restaurant looking at the menu, through the ordering, and while we were waiting. He took the cap he must’ve taken off and banged it on the counter a couple times as if to shake it free of whatever. It was so bad I told my husband “he’s gonna have to wash his hands if he goes to cook our food”.Would you believe he got up, went to the back and instantly started working on our food. I called him back to the front and asked him to wash his hands. He was infuriated! His skin went flush and started changing colors. He looked at me and said “ He’s working with hot food so he doesn’t need to wash his hands”.Now the entire restaurant is looking at us watching them fix our food, because by now they’ve loss our trust. We really didn’t feel comfortable enough to not watch them working with our food after he spazzed out.We had the pu pu platter and Bourbon Chicken . This restaurant ranks a 5. The egg rolls and chicken wings were good. The Bourbon Chicken had a gravy to them instead of a sauce. It was gross and went to waste. We wasted $50 with this restaurant. I would suggest you find someplace more welcoming, honest and clean to do business!
Atmosphere: 1
Food: 3
Service: 1
Food is always hot and cooked to perfection! Mama has great customer service. I always feel welcome!
Atmosphere: 3
Food: 5
Service: 5
Spend your money here! Buy sweet and sour chicken! They have the best tasting sweet and sour sauce in my opinion.
Atmosphere: 4
Food: 5
Service: 4
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