I placed a pickup order on Thanksgiving evening for my family and used a lot of my McDonald’s points. When I arrived at the restaurant, I was turned away and told they were only fulfilling DoorDash and Uber Eats orders, and that my order would be automatically refunded.
I left and went to another location, but about five minutes later I received a notification that my order was “ready” and that they hoped I enjoyed the food “as much as they enjoyed making it.” I immediately called because I didn’t want it to look like I simply didn’t pick up my order. The employee on the phone said, “If I knew that was you, I would’ve let you get it,” which was confusing since I had already told them I was there for a pickup order and they never asked for any additional information—even after I insisted multiple times that my order was placed.
It’s now been two weeks, I’m no longer in town, and despite multiple attempts to contact the store, I still have no resolution and have not received my refund.
Atmosphere: 1
Service: 1
Scott Simpson
Food was good a little slow but good.
Food: 4
Service: 5
Willie Ralph
Friendly staff
Atmosphere: 5
Food: 5
Service: 5
J
Not worth the trouble of coming in the evening the morning shift is the best here evening shift is garbage
Service: 1
Hampton Roads Home \u0026 Commercial
Top notch was at the drive-thru and they said that their system was down for about 10 to 20 minutes and that they could not take orders. I decided to go in with the kids and wait and the manager literally started making the employees right orders down and take cash only with no tax charge rounding everything out to a even dollar. They were pumping the food out making the people happy still. Food was hot and great this McDonald's is always top notch
Atmosphere: 5
Food: 5
Service: 5
Rachel Conrad
Don’t do it! This is my local McDonald’s and I’ve never had a positive experience here. Waiting 30-45 minutes, orders wrong, low food quality, inattentive employees
Atmosphere: 2
Food: 2
Service: 1
RA BO
Although it is a seasonal item, I enjoyed the McRib sandwich!! I wish it will be a permanent part of the menu! The complaints are on the fries. They were overcooked as it was too hard, and overly salted. Although I do not mind the salt, but it way overly too salted!
Atmosphere: 4
Food: 3
Service: 4
Richard Abbott
I don't expect miracles, but I ordered a quarter pounder with cheese meal at the drive through and found out later it was a bacon cheeseburger in a quarter pounder box. Add to this that they made me wait for more than 15 minutes to get my incorrect order. To top it off, the bun was so stale and hard that it was like wood. Not going back.
Food: 1
Service: 1
Chris Archer
We use the mobile order and some how they get our order pull it up and they say they can't get the order. Now I have to wait 7 day for a refund and can't even get food today now
Atmosphere: 3
Food: 4
Service: 1
Cynthia Harris
One employee was great. The other two were like you bothered them by asking them to do their job.
Did a huge pickup order and my 20 pc nuggets were missing. The food is also not fresh but more on the burnt side and the bbq sauces weren’t even sealed . A couple of them were open so when I went to grab my fries out of the bag the sauces spilled onto my rather pricey rug. I had to send my mother to get the nuggets with the receipt. This is not ok . If it was that busy, taking time to get things properly is better than rushing
Atmosphere: 2
Food: 1
Service: 1
Paul Allen
This location is consistently the slowest McDonalds I’ve ever been to
Atmosphere: 2
Food: 3
Service: 2
Chris Lee
In line for 35mins to get my food and this 2 line order bs is going to get someone killed. No thank you. You know yall could care less about problems at a certain location. Nobody cares about that bs link you send to every customer. And why are they telling people to park just for a large drink and fry.
Alexis lol
There is always something wrong no matter what i order LOL
Atmosphere: 2
Food: 3
Service: 2
Johanna Jacobson
Nice service but something needs to be done about the iced coffees. Any time I’ve ordered an iced coffee in the past few months, the flavor syrup sits at the bottom with the rest being bitter. I end up having to mix it myself. This didn’t use to be a problem but it happens every time I order one. Very inconvenient and doesn’t taste right.
I placed a pickup order on Thanksgiving evening for my family and used a lot of my McDonald’s points. When I arrived at the restaurant, I was turned away and told they were only fulfilling DoorDash and Uber Eats orders, and that my order would be automatically refunded.
I left and went to another location, but about five minutes later I received a notification that my order was “ready” and that they hoped I enjoyed the food “as much as they enjoyed making it.” I immediately called because I didn’t want it to look like I simply didn’t pick up my order. The employee on the phone said, “If I knew that was you, I would’ve let you get it,” which was confusing since I had already told them I was there for a pickup order and they never asked for any additional information—even after I insisted multiple times that my order was placed.
It’s now been two weeks, I’m no longer in town, and despite multiple attempts to contact the store, I still have no resolution and have not received my refund.
Atmosphere: 1
Service: 1
Food was good a little slow but good.
Food: 4
Service: 5
Friendly staff
Atmosphere: 5
Food: 5
Service: 5
Not worth the trouble of coming in the evening the morning shift is the best here evening shift is garbage
Service: 1
Top notch was at the drive-thru and they said that their system was down for about 10 to 20 minutes and that they could not take orders. I decided to go in with the kids and wait and the manager literally started making the employees right orders down and take cash only with no tax charge rounding everything out to a even dollar. They were pumping the food out making the people happy still. Food was hot and great this McDonald's is always top notch
Atmosphere: 5
Food: 5
Service: 5
Don’t do it! This is my local McDonald’s and I’ve never had a positive experience here. Waiting 30-45 minutes, orders wrong, low food quality, inattentive employees
Atmosphere: 2
Food: 2
Service: 1
Although it is a seasonal item, I enjoyed the McRib sandwich!! I wish it will be a permanent part of the menu! The complaints are on the fries. They were overcooked as it was too hard, and overly salted. Although I do not mind the salt, but it way overly too salted!
Atmosphere: 4
Food: 3
Service: 4
I don't expect miracles, but I ordered a quarter pounder with cheese meal at the drive through and found out later it was a bacon cheeseburger in a quarter pounder box. Add to this that they made me wait for more than 15 minutes to get my incorrect order. To top it off, the bun was so stale and hard that it was like wood. Not going back.
Food: 1
Service: 1
We use the mobile order and some how they get our order pull it up and they say they can't get the order. Now I have to wait 7 day for a refund and can't even get food today now
Atmosphere: 3
Food: 4
Service: 1
One employee was great. The other two were like you bothered them by asking them to do their job.
Atmosphere: 4
Food: 4
Service: 3
Restaurantji Recommends
Did a huge pickup order and my 20 pc nuggets were missing. The food is also not fresh but more on the burnt side and the bbq sauces weren’t even sealed . A couple of them were open so when I went to grab my fries out of the bag the sauces spilled onto my rather pricey rug. I had to send my mother to get the nuggets with the receipt. This is not ok . If it was that busy, taking time to get things properly is better than rushing
Atmosphere: 2
Food: 1
Service: 1
This location is consistently the slowest McDonalds I’ve ever been to
Atmosphere: 2
Food: 3
Service: 2
In line for 35mins to get my food and this 2 line order bs is going to get someone killed. No thank you. You know yall could care less about problems at a certain location. Nobody cares about that bs link you send to every customer. And why are they telling people to park just for a large drink and fry.
There is always something wrong no matter what i order LOL
Atmosphere: 2
Food: 3
Service: 2
Nice service but something needs to be done about the iced coffees. Any time I’ve ordered an iced coffee in the past few months, the flavor syrup sits at the bottom with the rest being bitter. I end up having to mix it myself. This didn’t use to be a problem but it happens every time I order one. Very inconvenient and doesn’t taste right.
Atmosphere: 4
Food: 3
Service: 4
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