Walk in it’s only one other customer eating no one spoke the young lady just stands at the other end of the register when I actually walk down to her she never opens her mouth to speak…saved my money and went to the Norfolk location
Atmosphere: 1
Food: 1
Service: 1
Connie
For the longest time Shake shack has been our favorite, but ever since we tried smash burger here in Greenbrier, they are our new favorite place to get burgers and shakes! We love the fact that they have other options than just American cheese. The Burgers are ALWAYS super fresh and tasty and they’re actually “seasoned”. My husband loves the fact that he’s able to customize his burger by adding Red onion And extra patties (quadruple). Tots and fries are great, and you can always request less olive oil. Brussels sprouts were surprisingly tasty. I normally only like them when I cook them, but they were pretty good. We finally tried the shakes and they’re made with Häagen-Dazs ice cream, which is a plus for me. They were creamy and delicious and served in the old-fashioned glass Shake cups. The manager and staff are always very pleasant and helpful. Our family looks forward to each visit! I hope they expand with more locations to include Virginia Beach and Norfolk.
Atmosphere: 5
Food: 5
Service: 5
Andrew Sassoon
Food was perfect and quick. Burger was surprisingly filling.
Atmosphere: 3
Food: 5
Service: 5
Liz Walmer
Dinning room was not clean,burger was very salty (mushroom burger) and sweet potato fries were burnt first and last visit
Atmosphere: 2
Food: 1
Service: 3
Amiya Spain
Burgers were disgusting, had no flavor. Tenders were the frozen tenders just heated up. Fries had a nasty seasoning on it that tasted like rosemary? Idk but very odd & nasty taste. The restaurant was dirty like nobody had cleaned it all day, all tables were disgusting as well as the floors. 1/10. Def wouldn’t recommend
Atmosphere: 1
Food: 1
Service: 1
Tenley Costabile
Best fast food burger. Period!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger
Carter Burch
Terrible customer service. Rude and confrontational. Met with “what do you want” and a glare.
Atmosphere: 2
Food: 5
Service: 1
Recommended dishes: Burger
Donna Duda
Vanilla milkshake came in an actual fluted glass container..and the extra that didn't fit in the glass the staff left at our table for us to have once we had more room in our glass. I thought that was a special touch. Husband really liked the burger and fries...food came out quick. Price was good. Overall they get an enthusiastic thumbs up from us.
Atmosphere: 5
Food: 5
Service: 5
Shawnah Thomas
Ordered tator tots and there was a pool of grease in the container making the rest of the tots inedible. Burger was not even smashed or crispy on the edges at all. It was an ok burger but was on par with Wendy’s or McDonald’s with the style of patty. Don’t think I’ll be back here
Food: 2
Service: 4
Hannah Koch
Awesome customer service and food! Lots of options to choose from on the menu
I've tried the Classic Smash, All American Smash and Crispy Chicken Sandwich. All were very good. I've also had the sweet potato waffle fries, which were incredible.
The restaurant is clean and well maintained. The service is prompt and friendly without being obnoxious.
I'm glad that I discovered this place.
Kid-friendliness: They have a full kids menu that seems perfect for children too small to enjoy a large burger.
The customer service I received earlier this week was fantastic. We haven’t been to visit in a while because it is expensive to eat out nowadays as a family so this was a nice breath of fresh air. The dining area needs a lot of work when it comes to cleanliness, that’s my biggest complaint about this location. The food is tasty though!
Atmosphere: 3
Food: 4
Service: 5
Diane Howard
I visited the restaurant in Chesapeake and the food l ordered had a lot salt in it. Food tasted like it was a day old considering you just opened and l was the first order. The 1st and last time l'm at smashburger.
Atmosphere: 2
Food: 1
Service: 2
D D
Came here recently and spent $50 for cold food. Unprofessional staff, too. Don’t really know why it seems like they hated their job and have so much negativity. Maybe it was my fault because I hadn’t realized that they give take out orders (everything except the burgers) in open containers (kind of like McDonald’s fries ) but it would have been much better in a closed box.
Demetriz Brown
The food was sloppy cold old waffle fries manger had a nasty attitude I drove 2 hours to be disappointed came back in three times order still was wrong
Walk in it’s only one other customer eating no one spoke the young lady just stands at the other end of the register when I actually walk down to her she never opens her mouth to speak…saved my money and went to the Norfolk location
Atmosphere: 1
Food: 1
Service: 1
For the longest time Shake shack has been our favorite, but ever since we tried smash burger here in Greenbrier, they are our new favorite place to get burgers and shakes! We love the fact that they have other options than just American cheese. The Burgers are ALWAYS super fresh and tasty and they’re actually “seasoned”. My husband loves the fact that he’s able to customize his burger by adding Red onion And extra patties (quadruple). Tots and fries are great, and you can always request less olive oil. Brussels sprouts were surprisingly tasty. I normally only like them when I cook them, but they were pretty good. We finally tried the shakes and they’re made with Häagen-Dazs ice cream, which is a plus for me. They were creamy and delicious and served in the old-fashioned glass Shake cups. The manager and staff are always very pleasant and helpful. Our family looks forward to each visit! I hope they expand with more locations to include Virginia Beach and Norfolk.
Atmosphere: 5
Food: 5
Service: 5
Food was perfect and quick. Burger was surprisingly filling.
Atmosphere: 3
Food: 5
Service: 5
Dinning room was not clean,burger was very salty (mushroom burger) and sweet potato fries were burnt first and last visit
Atmosphere: 2
Food: 1
Service: 3
Burgers were disgusting, had no flavor. Tenders were the frozen tenders just heated up. Fries had a nasty seasoning on it that tasted like rosemary? Idk but very odd & nasty taste. The restaurant was dirty like nobody had cleaned it all day, all tables were disgusting as well as the floors. 1/10. Def wouldn’t recommend
Atmosphere: 1
Food: 1
Service: 1
Best fast food burger. Period!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger
Terrible customer service. Rude and confrontational. Met with “what do you want” and a glare.
Atmosphere: 2
Food: 5
Service: 1
Recommended dishes: Burger
Vanilla milkshake came in an actual fluted glass container..and the extra that didn't fit in the glass the staff left at our table for us to have once we had more room in our glass. I thought that was a special touch. Husband really liked the burger and fries...food came out quick. Price was good. Overall they get an enthusiastic thumbs up from us.
Atmosphere: 5
Food: 5
Service: 5
Ordered tator tots and there was a pool of grease in the container making the rest of the tots inedible. Burger was not even smashed or crispy on the edges at all. It was an ok burger but was on par with Wendy’s or McDonald’s with the style of patty. Don’t think I’ll be back here
Food: 2
Service: 4
Awesome customer service and food! Lots of options to choose from on the menu
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I've tried the Classic Smash, All American Smash and Crispy Chicken Sandwich. All were very good. I've also had the sweet potato waffle fries, which were incredible.
The restaurant is clean and well maintained. The service is prompt and friendly without being obnoxious.
I'm glad that I discovered this place.
Kid-friendliness: They have a full kids menu that seems perfect for children too small to enjoy a large burger.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sweet Potato Fries, Crispy Chicken, Burger
The customer service I received earlier this week was fantastic. We haven’t been to visit in a while because it is expensive to eat out nowadays as a family so this was a nice breath of fresh air. The dining area needs a lot of work when it comes to cleanliness, that’s my biggest complaint about this location. The food is tasty though!
Atmosphere: 3
Food: 4
Service: 5
I visited the restaurant in Chesapeake and the food l ordered had a lot salt in it. Food tasted like it was a day old considering you just opened and l was the first order. The 1st and last time l'm at smashburger.
Atmosphere: 2
Food: 1
Service: 2
Came here recently and spent $50 for cold food. Unprofessional staff, too. Don’t really know why it seems like they hated their job and have so much negativity.
Maybe it was my fault because I hadn’t realized that they give take out orders (everything except the burgers) in open containers (kind of like McDonald’s fries ) but it would have been much better in a closed box.
The food was sloppy cold old waffle fries manger had a nasty attitude I drove 2 hours to be disappointed came back in three times order still was wrong
Atmosphere: 1
Food: 1
Service: 1
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