We ate at a smashburger in S.C. a couple years ago that was amazing so we decided to come here. This didnt even seem like the same restaurant. The burgers were smaller and not nearly as good
Atmosphere: 3
Food: 3
Service: 3
Anna Barrilleaux
$30 for 2 thin terrible burgers Terrible service, terrible value, dirty dining room..bugs in the napkins..
Atmosphere: 1
Food: 1
Service: 1
Bethany Upton
Joshua at the Chesapeake VA location was fabulous. He was so friendly, super attentive and very polite. The food was also delicious and as a first time customer we will absolutely be back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Tots, Classic Smash Burger
caius winner
My friend from high school was here :D
Atmosphere: 5
Food: 5
Service: 5
Brandon Flowers
Great staff. Great food! What more can you ask for?
Atmosphere: 4
Food: 5
Service: 5
Endia McKinney
While the quality of my burgers from here are usually phenomenal and allows me to overlook the long wait times, today’s experience was beyond disappointing. I placed an online order for a burger at 2:17 because I wanted a good burger that I could just go pick up. Pick up time was estimated to be 2:27. I got there about 2 minutes before, and was told my order was still being worked on. There were multiple people waiting, one couple said they had been there waiting for 40 minutes for a burger and two hot dogs. Long story short, I didn’t receive my order until 2:50, my order was wrong, the quality definitely wasn’t the same as previous visits and my stomach hurt after a couple of bites so I didn’t bother to finish it. I won’t be coming back for a while, if ever.
Atmosphere: 1
Food: 1
Service: 1
Alex
Amazing service everytime we come out here. Josh knows exactly how to make us feel welcomed and the menu. Josh makes the experience for us here. 10/10 will continue to come back! Great job Josh!
Atmosphere: 5
Food: 5
Service: 5
priscilla
This was our first time at Smashburger and it was such a great experience! Joshua welcomed us with a big smile and even gave us a printed menu with helpful suggestions for gluten-free options. He checked in after our food arrived and was wonderfully attentive throughout. The brussel sprouts and sweet potato fries were unexpected and delicious!
Atmosphere: 5
Food: 5
Service: 5
Debbie Green
Waited about eight minutes for someone to take my order then they took the wrong order. Then I had to wait additional minutes for the machine to timeout so she can fix the order.
Service: 1
Laticia Falls
Let me just say Josh was phenomenal and so sweet the food was great as always but Josh really made the experience he gave our son a free cookie because he is a very picky eater which he didn’t have to do but he went above and beyond his duties. Thank you Josh hope you get some kinda recognition for your hard work and dedication to making everyone’s visit just as enjoyable as ours.
Josh was super kind and helpful. He was very attentive and precise. The food was delicious and he even came back to check on us a few times. Was the best experience we’ve had here 10 out of 10 would recommend
Atmosphere: 5
Food: 5
Service: 5
Rob Hawley
Great lunch! Brandon made a great recommendation for the limited time brisket burger, and it was on point!
Atmosphere: 5
Food: 5
Service: 5
Emily Mason
Joshua was fantastic and very helpful!!!!
Atmosphere: 4
Food: 4
Service: 5
Amber Plum
Joshua provided STELLAR CUSTOMER SERVICE!!!! BURGERS here are thicker and way better than the Norfolk location by the outlet mall.
Atmosphere: 5
Food: 5
Service: 5
Katie-Sue Metzel
The food here is fantastic and so was the service. It’s a little pricey but I can’t complain too much about that being that the food is fresh to order every time and all around a good place for lunch. Also, I know Brussel sprouts are controversial 🤣 but theirs are AMAZING! Love it!
We ate at a smashburger in S.C. a couple years ago that was amazing so we decided to come here. This didnt even seem like the same restaurant. The burgers were smaller and not nearly as good
Atmosphere: 3
Food: 3
Service: 3
$30 for 2 thin terrible burgers
Terrible service, terrible value, dirty dining room..bugs in the napkins..
Atmosphere: 1
Food: 1
Service: 1
Joshua at the Chesapeake VA location was fabulous. He was so friendly, super attentive and very polite. The food was also delicious and as a first time customer we will absolutely be back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Tots, Classic Smash Burger
My friend from high school was here :D
Atmosphere: 5
Food: 5
Service: 5
Great staff. Great food! What more can you ask for?
Atmosphere: 4
Food: 5
Service: 5
While the quality of my burgers from here are usually phenomenal and allows me to overlook the long wait times, today’s experience was beyond disappointing. I placed an online order for a burger at 2:17 because I wanted a good burger that I could just go pick up. Pick up time was estimated to be 2:27. I got there about 2 minutes before, and was told my order was still being worked on. There were multiple people waiting, one couple said they had been there waiting for 40 minutes for a burger and two hot dogs. Long story short, I didn’t receive my order until 2:50, my order was wrong, the quality definitely wasn’t the same as previous visits and my stomach hurt after a couple of bites so I didn’t bother to finish it. I won’t be coming back for a while, if ever.
Atmosphere: 1
Food: 1
Service: 1
Amazing service everytime we come out here. Josh knows exactly how to make us feel welcomed and the menu. Josh makes the experience for us here. 10/10 will continue to come back! Great job Josh!
Atmosphere: 5
Food: 5
Service: 5
This was our first time at Smashburger and it was such a great experience! Joshua welcomed us with a big smile and even gave us a printed menu with helpful suggestions for gluten-free options. He checked in after our food arrived and was wonderfully attentive throughout. The brussel sprouts and sweet potato fries were unexpected and delicious!
Atmosphere: 5
Food: 5
Service: 5
Waited about eight minutes for someone to take my order then they took the wrong order. Then I had to wait additional minutes for the machine to timeout so she can fix the order.
Service: 1
Let me just say Josh was phenomenal and so sweet the food was great as always but Josh really made the experience he gave our son a free cookie because he is a very picky eater which he didn’t have to do but he went above and beyond his duties. Thank you Josh hope you get some kinda recognition for your hard work and dedication to making everyone’s visit just as enjoyable as ours.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Josh was super kind and helpful. He was very attentive and precise. The food was delicious and he even came back to check on us a few times. Was the best experience we’ve had here 10 out of 10 would recommend
Atmosphere: 5
Food: 5
Service: 5
Great lunch! Brandon made a great recommendation for the limited time brisket burger, and it was on point!
Atmosphere: 5
Food: 5
Service: 5
Joshua was fantastic and very helpful!!!!
Atmosphere: 4
Food: 4
Service: 5
Joshua provided STELLAR CUSTOMER SERVICE!!!! BURGERS here are thicker and way better than the Norfolk location by the outlet mall.
Atmosphere: 5
Food: 5
Service: 5
The food here is fantastic and so was the service. It’s a little pricey but I can’t complain too much about that being that the food is fresh to order every time and all around a good place for lunch. Also, I know Brussel sprouts are controversial 🤣 but theirs are AMAZING! Love it!
Atmosphere: 5
Food: 5
Service: 5
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