This Starbucks is my HQ. Always great service and pleasant
Atmosphere: 5
Food: 5
Service: 5
Christina McClary
This is unfortunately the slowest Starbucks that I have ever encountered. I thought maybe it was just an off day for them, but it’s really unfortunate that it is every single time we come in. It should not take over 30 minutes for a mobile order to be ready. It would be different if the employees were sorry about wait times, but instead they make you feel like such an inconvenience.
Atmosphere: 1
Food: 2
Service: 1
Sandie Davis
I look for consistency, this location is consistently poor in service. And the nerve to ask for a tip... I have gone there 4 morning in a row. Placing my order, no problem. Getting my order is ridiculous! A sandwich and a coffee, so the tall Caucasian heavy set girl with glasses hands me sandwich which by the way always looks like it was thrown around all mangled in little paper sack. Then holds the payment terminal out the window suggesting a tip, zap ding payment taken in seconds. My supposedly hot coffee sitting behind her, she then walks away fixing 2 other drinks for other customers while mine just sits there, then comes and hands me my drink that had been ready prior to her walking away to fix the other drinks for other people. Where is the common sense and good customer service in that??? So , I say so you really had me sit and wait while my drink was ready and sitting there, clearly it should have been handed to me the second after you took my payment being though it was ready. Same person, same bad service each time. absolutely unacceptable. A horrible representation of Starbucks! I hate to complain but, this needs to stop.
Atmosphere: 3
Food: 1
Service: 1
Michelle Reedwood
Beautiful new store!
Atmosphere: 5
Food: 5
Service: 5
Ace78 Gayle
I'm trying to watch my sugar intake. So I ordered the hot cocoa made with no whip, 2%milk, and splenda. To my surprise, it was EXCELLENT! My new go-to when I don't want to drink coffee.
Atmosphere: 5
Food: 5
Service: 5
bianca avery
Tiffany and Joszi were outstanding! I was really trying to leave a tip since the App would not allow me to leave once. They were both very graceful in letting me know that tips were not accepted at this location. I sure hope that I run into you both in another location so I can give monetary appreciation for exceeding service expectations!!!
Atmosphere: 5
Food: 5
Service: 5
Moriah
Polite employees, pretty quick for my order too for it being a busy time when I went.
Atmosphere: 5
Food: 4
Service: 5
Danielle Sanders
I guess you have to be a Starbucks expert or former employee to properly order from this location. I was just reprimanded in the drive-thru by an employee because I placed my order via the app (selecting drive-thru) and waited in line. When I pulled up to the speaker I informed the employee that I had place my order via the app. She said I’d have to wait 15-20 min for my order because I used the app and that I’d need to get out of the line and drive around and wait again. I asked her if my app order could be cancelled and I just place an order with her because obviously I didn’t want to drive around the building again and get back in line. She said that I could cancel the order in the app and order with her because that would be easier. So I ordered with her. Less than 5 minutes later I pulled up to the window and I asked her how to cancel the order in the app and she said I needed to call customer service. At this point I’m annoyed. So then I said I thought I could just cancel in the app and I don’t want to pay twice. She was clearly frustrated with me and said “ok, let me explain to you how this works…” she took about 2 minutes explaining to me how it works when I place the order at the speaker vs the app. I mentioned that I selected drive-thru in the app when I placed the order and she said it doesn’t matter. So I asked her to cancel the order I placed at the speaker because I refuse to pay twice and she huffed and said well we made it already. She clearly was irritated with me. I guess I made her job difficult by ordering through the app and not driving around the building again to wait in line. Moral of the story—never order through the app at this location unless you have an extra 20 minutes to wait and gas to burn, selecting drive-thru means nothing.
Not worth going to this one. They have nothing in stock and the drinks are not made well and they have plastic straws in the open with no wrapping. The young lady with glasses made my drink with dairy when I said non-dairy and then charges me for the non-dairy remake.
Deb Richards
My new neighborhood Starbucks.
Atmosphere: 5
Food: 5
Service: 5
Unique Runderson-Mitchell
Mr. Charlie and the lady that assisted me was very helpful. The lady was suppose to go on break and still tried to help me. I appreciate their time and effort. Not only did they make my drink delicious but made my experience enjoyable.P.S caught Charlie off guard lol
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Frappuccino
Maria Camila Amar
This is one of my favorite Starbucks to come work at! The staff is always so welcoming & attentive. All the praise to Charlie! He definitely goes above & beyond & it is so appreciated ☺️☺️
This Starbucks is my HQ. Always great service and pleasant
Atmosphere: 5
Food: 5
Service: 5
This is unfortunately the slowest Starbucks that I have ever encountered. I thought maybe it was just an off day for them, but it’s really unfortunate that it is every single time we come in. It should not take over 30 minutes for a mobile order to be ready. It would be different if the employees were sorry about wait times, but instead they make you feel like such an inconvenience.
Atmosphere: 1
Food: 2
Service: 1
I look for consistency, this location is consistently poor in service. And the nerve to ask for a tip... I have gone there 4 morning in a row. Placing my order, no problem. Getting my order is ridiculous! A sandwich and a coffee, so the tall Caucasian heavy set girl with glasses hands me sandwich which by the way always looks like it was thrown around all mangled in little paper sack. Then holds the payment terminal out the window suggesting a tip, zap ding payment taken in seconds. My supposedly hot coffee sitting behind her, she then walks away fixing 2 other drinks for other customers while mine just sits there, then comes and hands me my drink that had been ready prior to her walking away to fix the other drinks for other people. Where is the common sense and good customer service in that??? So , I say so you really had me sit and wait while my drink was ready and sitting there, clearly it should have been handed to me the second after you took my payment being though it was ready. Same person, same bad service each time. absolutely unacceptable. A horrible representation of Starbucks! I hate to complain but, this needs to stop.
Atmosphere: 3
Food: 1
Service: 1
Beautiful new store!
Atmosphere: 5
Food: 5
Service: 5
I'm trying to watch my sugar intake. So I ordered the hot cocoa made with no whip, 2%milk, and splenda. To my surprise, it was EXCELLENT! My new go-to when I don't want to drink coffee.
Atmosphere: 5
Food: 5
Service: 5
Tiffany and Joszi were outstanding! I was really trying to leave a tip since the App would not allow me to leave once. They were both very graceful in letting me know that tips were not accepted at this location. I sure hope that I run into you both in another location so I can give monetary appreciation for exceeding service expectations!!!
Atmosphere: 5
Food: 5
Service: 5
Polite employees, pretty quick for my order too for it being a busy time when I went.
Atmosphere: 5
Food: 4
Service: 5
I guess you have to be a Starbucks expert or former employee to properly order from this location. I was just reprimanded in the drive-thru by an employee because I placed my order via the app (selecting drive-thru) and waited in line. When I pulled up to the speaker I informed the employee that I had place my order via the app. She said I’d have to wait 15-20 min for my order because I used the app and that I’d need to get out of the line and drive around and wait again. I asked her if my app order could be cancelled and I just place an order with her because obviously I didn’t want to drive around the building again and get back in line. She said that I could cancel the order in the app and order with her because that would be easier. So I ordered with her. Less than 5 minutes later I pulled up to the window and I asked her how to cancel the order in the app and she said I needed to call customer service. At this point I’m annoyed. So then I said I thought I could just cancel in the app and I don’t want to pay twice. She was clearly frustrated with me and said “ok, let me explain to you how this works…” she took about 2 minutes explaining to me how it works when I place the order at the speaker vs the app. I mentioned that I selected drive-thru in the app when I placed the order and she said it doesn’t matter. So I asked her to cancel the order I placed at the speaker because I refuse to pay twice and she huffed and said well we made it already. She clearly was irritated with me. I guess I made her job difficult by ordering through the app and not driving around the building again to wait in line. Moral of the story—never order through the app at this location unless you have an extra 20 minutes to wait and gas to burn, selecting drive-thru means nothing.
Atmosphere: 3
Food: 5
Service: 1
The drink was okay this time.
Atmosphere: 4
Food: 3
Service: 4
Yummy ? got one for my mini
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Frappuccino
Restaurantji Recommends
They made my Frappuccino just right.
Service: 5
Recommended dishes: Frappuccino
Not worth going to this one. They have nothing in stock and the drinks are not made well and they have plastic straws in the open with no wrapping. The young lady with glasses made my drink with dairy when I said non-dairy and then charges me for the non-dairy remake.
My new neighborhood Starbucks.
Atmosphere: 5
Food: 5
Service: 5
Mr. Charlie and the lady that assisted me was very helpful. The lady was suppose to go on break and still tried to help me. I appreciate their time and effort. Not only did they make my drink delicious but made my experience enjoyable.P.S caught Charlie off guard lol
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Frappuccino
This is one of my favorite Starbucks to come work at! The staff is always so welcoming & attentive. All the praise to Charlie! He definitely goes above & beyond & it is so appreciated ☺️☺️
Atmosphere: 5
Food: 5
Service: 5